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    Windows recovery: black screen and mouse pointer

    Discussion in 'Windows OS and Software' started by iola731, Apr 24, 2012.

  1. iola731

    iola731 Newbie

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    I have an Asus UX21e with Windows 7. I was watching an avi with VLC player when the computer froze and was nonresponsive to Ctrl-Alt-Delete. I turned off by the power button and when I restarted, chkdsk ran and repaired several problems. However when trying to login, it got no further than the welcome screen and stayed there for many minutes.

    On restart, I started in safe mode ran sfc/scannow, and ran chkdsk after rebooting. I could not login in normal mode and now could not login in safe mode either.

    On what I think was the next restart, windows would not load at all. After the Asus screen when booting up, I got a black screen with the message: Disk error. I could not use the recovery partition, due to this disk error.

    I then tried to use numerous ways to repair/run windows:
    1. Booted using Asus recovery disk
    2. Booted using Windows 7 DVD/Iso
    3. Booted using Windows 7 System Repair Disk
    4. Booted using Recovery disk from another computer and chose Repair windows 7 option.


    All of these options had the same result including when selecting safe mode or command prompt mode. I get a screen saying loading Windows files then I get the Windows splash screen and then I get a black screen with a mouse pointer. The mouse pointer is able to be moved so the computer is somewhat responsive. This black screen does not change for hours. Does anyone have any suggestions for what other options I could try? Any help for this problem would be greatly appreciated.
     
    iola731, Apr 24, 2012
    #1
  2. gerryf19

    gerryf19 I am the walrus

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    Run into this several times. Always turned out to be a failing harddrive with bad sectors or an incredibly corrupt file system making important files inaccessible.

    I typically pull the drive and mount it as a second drive in a functioning system and rescue the files that I can first, then run chkdsk /r on it. A few times this has actually recovered the file system enough so that I could load the system again.

    Another time, it turn out to be a corrupt system.evt log. I noted this while trying to read the system event long from the harddrive and the log file was a 0-byte file. Cheated by deleting the system event log on another machine and copying it to the bad drive and it actually came right up.
     
    gerryf19, Apr 24, 2012
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