The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Windows Vista problem ( for friend)

    Discussion in 'Windows OS and Software' started by 4fingers97, Mar 22, 2009.

  1. 4fingers97

    4fingers97 Notebook Evangelist

    Reputations:
    70
    Messages:
    301
    Likes Received:
    0
    Trophy Points:
    30
    My friend is using vista and called for help. He said that When he logged on that the background was black and none of his icons were showing. He said that he could move his mouse but could only go to all programs. I told him to call emachines and I would call him back when I get a answer here. I never had this problem so I dont know what to do really.
     
    4fingers97, Mar 22, 2009
    #1
  2. Rodster

    Rodster Merica

    Reputations:
    1,805
    Messages:
    5,043
    Likes Received:
    396
    Trophy Points:
    251
    If your friend can see the boot screen then I suggest he try and put it into safe mode (F8). See if the machine will boot and if he gets a screen. If he does then it's probably a video driver issue.

    If he see's no boot screen or can't access the BIOS screen then it sounds like a faulty flat panel or a video card.
     
    Rodster, Mar 22, 2009
    #2
  3. pacmandelight

    pacmandelight Notebook Deity

    Reputations:
    260
    Messages:
    909
    Likes Received:
    0
    Trophy Points:
    30
    You mean the desktop has no icons?

    Right click the Desktop -> View -> Show Desktop Icons.
     
    pacmandelight, Mar 23, 2009
    #3
  4. Bog

    Bog Losing it...

    Reputations:
    4,018
    Messages:
    6,046
    Likes Received:
    7
    Trophy Points:
    206
    To eliminate the possibility that explorer.exe is not working, try restarting the process with Task Manager. It may be a virus.
     
    Bog, Mar 23, 2009
    #4
  5. Joyscant1980

    Joyscant1980 Notebook Consultant

    Reputations:
    0
    Messages:
    107
    Likes Received:
    0
    Trophy Points:
    30
    I had this problem, ask him if he had installed any new programs. I had installed Sony Ericcson PC Suite, when it did that but that was before they had updated the software to be compatible with Vista.
     
    Joyscant1980, Mar 23, 2009
    #5