Windows 8: No Cursor in Startup? Please Help.

For some reason, whenever I get to the log-in account page after W8 boots up, there's no longer a mouse cursor. It's not just invisible either because clicking on things doesn't work (such as power button, ease of access or log-in textbox). I have to end up using tab and the arrow keys to navigate around.

I'm using a Sony Vaio S series 15 and the touchpad btw.

I wonder if this has anything to do with synaptics. Though I reinstalled with newest drivers, and that didn't make any difference. When I plug in a USB wireless mouse, the cursor appears and works, just not the touchpad.

Anyone else experiencing this? Any help will be greatly appreciated. Thanks.

 

Use your mouse to uninstall the current driver for the touchpad, and then reboot the system without the mouse. Let Windows reinstall the default driver, and go from there.

If you update it again and you encounter the same problem, I would say just use the default device driver - or run Windows update after uninstalling the touchpad driver to see if it picks up a newer driver in the Hardware section. Windows 8 has a lot of driver issues at present, since it's still the new kid on the block.

 

Good morning pygmy!

My name is Amanda Maffei here with the Sony Support team. I'm very sorry to hear about the issues that you're currently having with your notebook. For further assistance, please call: Priority Service: 239-768-7547 Hours:

■Mon-Fri 8:00am-12:00am (Midnight) ET
■Sat-Sun 9:00am-8:00pm ET

And please provide them with your full model number so they can better assist you. Hope this helps! =)

-Amanda Maffei

Sony Support USA

 

Hey everyone, thanks for the replies!

I was able to solve the issue with the following steps:

1. Uninstall current drivers through device manager like ProStar said.
2. Restart with default MS drivers
3. Download & Install the stock or new Synaptics Drivers from Sony here: Sony eSupport - Electronics - Select Your Model
4. Restart again, and you should be to use the cursor at login and see Synaptics Manager back.

I tried downloading and installing the drivers from the synaptics website, but for some reason they don't 't install correctly, and if the cursor works, you can't access Synaptics Drivers.
So its important to download the drivers through Sony's website, not through VAIO update or synaptic's website.

Thanks again! :thumbsup:

 

HI !

Can you confirm after 2 or 3 more reboot that cursor works on login screen ? Because, I have the same problem with VAIO SVZ, and the first reboot with synaptics works well, but the following gave me the same problems.

Thanks

 

Thanks for the update/follow up, pygmy!

X3n0n: Did you uninstall the driver first? If it makes no nevermind to you, I would say to stick with the Windows defaulted driver - as long as it works.

 

Hi

Well, I was using the official Synaptics drivers and indeed, the problem only affect this driver.
I installed the Sony's one, and problem is gone.
Too bad they have less parameters available.

I Wonder what magic does Sony include in their drivers

 

Quality assurance testing. From a coding level, I'm not sure of what the technical details are. But in any case, glad it works!