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    Windows 8 fails to start [Check Media Fail]

    Discussion in 'Windows OS and Software' started by Spyda Kat, Jan 30, 2013.

  1. Spyda Kat

    Spyda Kat Notebook Consultant

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    Almost every time I restart my computer the OS (windows 8) fails to load. Instead I am greeted with this message "Check Media: Fail". I cannot boot into windows period when it does this. Through some fiddling I've come to realize that if I attempt to do a repair the error message that I get is "The hard drive is locked" or something to that effect. If I attempt to do a clean install, it will not detect any HDD, when I move to load the HDD driver from a USB the HDD then shows up. When I cancel this and click exit to Windows 8, the system loads as normal and everything seems fine. My drivers are up to date, I have formatted the drive and restored from a system image but the same error still arises if I shut down again.

    Additional info:
    The system uses a standard HDD being used in tandem with a SSD through Intel Rapid Storage Technology
    BIOS Mode is set to UEFI
    Secure Boot is enabled


    Summary:
    Windows 8 fails to load as if there is no OS detected
    If I load the HDD driver the system then functions as normal
    It appears as though the HDD driver is somehow being overwritten with each reboot

    Any Ideas beyond Nuking the system and starting from scratch?
     
  2. Prostar Computer

    Prostar Computer Company Representative

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    have you already tried flashing the BIOS and/or upgrading the firmware on the hard drive (by the way, which hard drive are you using?)?
     
  3. Spyda Kat

    Spyda Kat Notebook Consultant

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    Yes I've flashed the BIOS and tried to upgrade the firmware on the HDD, no joy. The drives are a Hitachi HTS54505 and a Samsung PM830 mSata.
     
  4. DDDenniZZZ

    DDDenniZZZ Notebook Deity

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    Bios settings? Is the SATA operation mode RAID or AHCI?
     
  5. Prostar Computer

    Prostar Computer Company Representative

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    There is no HDD driver, per se; there are SATA drivers and there is the Intel Rapid Storage Technology driver, as well as a USB mass storage driver (which comes into play when you connect the HDD via USB). Make sure the SATA driver and IRS driver are up to date. Also, be sure that the SSD is in the primary disk drive slot.

    And are you using the HDD for data and the SSD for the OS? Is your boot sequence set up properly? If you could quote the error message you mentioned verbatim, or even better: take a screen shot and post it here, that would be great!
     
  6. Spyda Kat

    Spyda Kat Notebook Consultant

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    The HDD is used for the OS. Boot sequence is good to go, the error just started happening and I can't think of any change that may have triggered it. I've attached it. When I go to the dump location that the screen shot mentions I see no such file, it's not hidden or anything.

    21ki683.png


    It's set to Intel Smart Response Technology. It's an XPS 14 which uses the HDD/SSD combo.
     
  7. Prostar Computer

    Prostar Computer Company Representative

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    If you're using the HDD for the OS, then scratch what I said about physical placement, and have the HDD in the primary slot if you don't already (although it's better to put the SSD in the primary slot, since the primary is typically the only SATA III port).

    With that, update your SATA driver and IRS driver, and even the chipset driver, if applicable. It's hard to decipher the minidumps, although you can refer to this guide for deciphering the problem. Let me know if you try the programs in that article, and update us on the status!
     
  8. Spyda Kat

    Spyda Kat Notebook Consultant

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    I eventually came to a program called WhoCrashed that analyzed the minidump and this was the report generated

    "On Thu 1/31/2013 6:07:08 AM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\013113-28375-01.dmp
    This was probably caused by the following module: tcpip.sys (tcpip+0x9013D)
    Bugcheck code: 0xD1 (0xFFFFF8811D28F2C4, 0x2, 0x1, 0xFFFFF88001EC013D)
    Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
    file path: C:\Windows\system32\drivers\tcpip.sys
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: TCP/IP Driver
    Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time. "

    tcpip.sys is an internet related service no? So I'm not sure why it would be causing drive errors. What I did was clear out the SSD caching and re-enable it. It has crashed during sleep and forced me into a full restart one time since then but I have not had the other error where the OS does not load yet. Unless they are unrelated issues.
     
  9. Prostar Computer

    Prostar Computer Company Representative

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    Interesting find. Yes: tcpip.sys is a system process - and a necessary one. TCP/IP is the internet protocol used for sending and receiving packets.

    You can attempt to disable it, but chances are you'll either run into new error messages, or you simply won't have internet access.
     
  10. Spyda Kat

    Spyda Kat Notebook Consultant

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    Okay. What I did was flush my ip settings using the command prompt. I loosely followed what this guy said in the 8th post. DRIVER_IRQL_NOT_LESS_OR_EQUAL tcpip.sys - Geeks to Go Forums
     
  11. Prostar Computer

    Prostar Computer Company Representative

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    I don't quite understand why this would have caused the message every boot, but I'm glad you got it resolved. :) And thanks for following up with results!
     
  12. Spyda Kat

    Spyda Kat Notebook Consultant

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    I'm not sure either. But hopefully it is. The thing with this issue is that it keeps resurfacing when I think its gone away.
     
  13. TANWare

    TANWare Just This Side of Senile, I think. Super Moderator

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    It could be IPV/6. Since Modern UI is so dependent on an internet connection your IPV/6 could be causing issues................
     
  14. Spyda Kat

    Spyda Kat Notebook Consultant

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    So you think it might be acting up because I have IPV/6 disabled?
     
  15. Prostar Computer

    Prostar Computer Company Representative

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    I don't think the IPV6 is a heavily implemented protocol just yet, but you're welcome to try it.
     
  16. TANWare

    TANWare Just This Side of Senile, I think. Super Moderator

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    It could be it needs it either way. Media fil though on prior windows versions meant something in storage but now you are looking at an OS with modern ui wanting possibly internet connection and cloud storage. Unfortunately not a windows 8 expert here but as the old saying goes; the more you have and the more complex it is the easier for it to all break down and go wrong.......................
     
  17. superpetro1

    superpetro1 Newbie

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    I have the exact same problem with my XPS 14...I went through the diagnostics and BIOS and everything is up to check...I have the newest BIOS (A13)....so I am not sure what is wrong
     
  18. Spyda Kat

    Spyda Kat Notebook Consultant

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  19. DDDenniZZZ

    DDDenniZZZ Notebook Deity

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    Check your BIOS settings, you need to be in RAID mode for the SSD cache to work, and some BIOS updates revert the settings to a pre defined setting which is not always the same as before the flash/update. I suspect the driver for the SSD isn't being loaded and causing windows to panic. Check your boot order as well.