Vista USB Mass Storage Device Problem

I'm plugging a Seagate FreeAgent Desktop External Harddrive into my Asus G2S-A1 Notebook and running Vista Premium.

My problem is that the drivers will not load. Everytime I try to re-install the driver I receive the message;

Windows encountered a problem installing the driver software for your
device. Windows found driver software for your device but encountered an
error while attempting to install it. USB Mass Storage Device.

Ive tried plugging it into to different usb ports - tried checking for drivers with Seagate - none are supplied, and have read that this is quite a common error through Vista.

I was wondering if anyone else has run into this problem, and how they managed to resolve it.

Cheers, Rava

 

Ah...

I think...

I see...

the problem.

My suggestion?

Eliminate the problem.

Either that, or hope really hard that Seagate makes some drivers soon.

 

Ok, Ok I get your point about Vista *and am still having a giggle over your reply*

However I really would still like to resolve the problem whilst running Vista, and without me having to load another OS onto the notebook.

Cheers, Rava

 

did you install driver disk that came with you hd?

i bet if you did that why it not installing it problay is just stander mass stoage device winch shound.nt need drive

 

No driver disk came with the external hd - its plug and play and works fine whilst just plugging into my XP OS desktop. Have checked out support at the Seagate website and no help there at all. No drivers are supplied for the hard drive.

Its definitely a vista problem, and am still hoping to resolve it.

 

All right, serious response. Have you tried booting the computer with the drive already attached? That might help it recognize it at startup.

 

On the System/Hardware Devices are there any yellow ? or ! on the USB, if there is just uninstall and reboot.

 

Yep done and no luck - still shows me same error.

Cheers, Rava

 

you say they no yellow check mark in device manger?

are you sure it just not get asigned a drive letter?

 

Drive letter is assigned, however a yellow check mark in device manager does show. It tells me that there is no driver installed.

 

Have done this, again no driver loads, and when I try to reinstall I receive the same message.

Cheers.

 

Does this occur on all your USB ports or just one? Do other USB devices able to be recognized? If it is then it's probably your ex HD.

 

cound you show us screen shot error or device manger?

if the driver show error you won,nt be able to asign drive let

 

I'm having the same problem with a USB jump drive (Kingston Data traveler) as well as my USB hard drive.

It's a corrupt mass storage device driver but I can't find a fix for it. The drive worked before. I've used it. Now it doesn't work.

I'm running vista ultimate 64. Device manager has a yellow exclamation mark on it and error code 32. A google search for Code 32 comes up with nothing usefull.

Also the drive isn't showing in disk management because at first I thought both drivers were trying to use the same letter.

 

Sorry for the late reply, but I finally found a fix for my problem.

There has been a QFE released for this issue.
This is the problem that was reported when installing new hardware devices
in the system.
937187 Error message when you try to install a new hardware device in
Windows Vista: "Windows encountered a problem installing the driver
software for your device"

You can go here to read about it;

http://support.microsoft.com/default.aspx?scid=kb;EN-US;937187

and to obtain this hotfix, go to the link below, and enter the
KB article number of 937187 and a valid email address.

https://support.microsoft.com/contactus2/emailcontact.aspx?scid=sw;en;1410&WS=hotfix

Cheers, Rava