Suggestions on how to get rid of "Trojan.Gen"?

Symantec is telling me there is no repair currently available.
Ive also used Malwarebytes which told me it deleted it, but Symantec keeps locating it.

Suggestions?

BTW-I seem to have an issue with both my browsers as well: many times when I click on a site I get taken to a page that says "quick question before viewing this site".

Is this related to the above?

 

Hi akwit,

Try following this removal guide: http://realsecurity.web.officelive.com/removemalware.aspx

It should help solve your trojan problems.

 

reboot and F8 into safe mode and run scans in there. might help.

 

Disable system restore (for now), uninstall norton/symantec (or, destroy the quarantine if you know how). Download and run https://www.microsoft.com/downloads...4F54-9AB3-75B8EB148356&displaylang=en&pf=true , you can try running malwarebytes or spybot again but it sounds like this is an actual virus, not just run of the mill spyware - it is probably replicating itself that is why it keeps being redetected.

Your browsers are indeed compromised because of a virus. I would recommend you give MSE a try after/while running the removal tool, since norton seems to be failing pretty miserably for you. Norton has a history of being unable to remove some trojans you are not the first, people have had to manually find the infected files and erase them in the past.

 

Thanks Paul.

Do i download these anti-malware programs while in Safe Mode?

 

Yes. While you're in safemode with networking, download the programs and run them.

 

Or just go for the nuclear football and reinstall Windows .