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    Problems using Remote Assistance

    Discussion in 'Windows OS and Software' started by passive101, Apr 1, 2009.

  1. passive101

    passive101 Notebook Deity

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    I am running Vista Ultimate x64. My friend is having problems on an XP Pro machine.

    He creates the help file and sends it to me. He is on a home network. He has port 3389 set to be forwarded on his router for TCP/UDP.

    He is using some Charter firewall. He disables that. And the windows security shows him a red light saying firewall is disabled.

    When his computer boots it gives a little warning saying that a program is trying to act as a server (this is normal I think).

    But it doesn't let me connect to him.

    We tried it through windows messenger as well with no luck.



    Does anyone have any ideas on what I am missing?
     
    passive101, Apr 1, 2009
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  2. qhn

    qhn Notebook User

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    qhn, Apr 1, 2009
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  3. passive101

    passive101 Notebook Deity

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    I am going from Vista to XP. I know it works as I've done it before. There seems to be a problem with the charter security suite firewall not turning off properly or maybe there is a second firewall he's not aware of.
     
    passive101, Apr 1, 2009
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  4. qhn

    qhn Notebook User

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    Is it possible that Vista is expecting a password from your friend's XP? Ask him to create one and give it a shot.

    cheers ...
     
    qhn, Apr 1, 2009
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