Problem with external hard drive not working with USB 3.0 on Windows 10

Hi, I was hoping someone could help me, i have a Lenovo Ideapad 510 laptop with windows 10 64bit. The laptop is only about 3 months old.

It has 2 x USB 3.0 slots and 1 x USB 2.0.

I have recently bought a USB 3.0 hard drive enclosure and i can only connect it to the USB 2.0 port.

If i connect it to either of the USB 3.0 ports the drive appears in my computer but doesnt show the space etc, also my laptop will sometimes either eventually say device not recognised or my laptop will just freeze and i cannoy move my mouse etc, even unplugging the drive doesnt unfreeze it and i have to force restart the laptop.

The device manager doesn't show any problems and all drivers appear to be installed fine.

I tried removing the usb host controller from the list but it wouldn't actually uninstall, it just kept showing as a progress bar showing it was trying to remove it but i left it for around 10 mins and it was still doing it so again i just force restarted the laptop..

I cannot seem to find what the issue might be, can anyone please help?

Regards

James

 

I had found most of the time where a USB 3.0 issue existed it was from a bad cable connection.

 

Have you tried plugging it in first then start your laptop? This has happened to me before.