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    Help w/ BSOD

    Discussion in 'Windows OS and Software' started by theneighborrkid, Jul 30, 2012.

  1. theneighborrkid

    theneighborrkid Notebook Evangelist

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    I've been getting a few BSODs recently and was hoping someone could take a look at the .dmp file and help me out. I am running a LG P300, really hoping the 8600m GS isn't dying, I love this laptop !
     

    Attached Files:

  2. MrDJ

    MrDJ Notebook Nobel Laureate

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    hi
    sorry but not opening any zip files posted on this forum as there has been some dodgy ones over the years.

    could you download Who Crashed from my signature below and copy paste the dump report which is much better than the windows dump.
     
  3. NA1NSXR

    NA1NSXR Notebook Guru

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    You need to provide the BSOD code and what file triggered it if applicable.
     
  4. MrDJ

    MrDJ Notebook Nobel Laureate

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  5. theneighborrkid

    theneighborrkid Notebook Evangelist

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    Looks like it thinks it is a driver issue, but I don't really know which one to revert to.



    On Mon 7/30/2012 6:01:22 AM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\072912-53835-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x7F1C0)
    Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80002E9B186, 0xFFFFF8800AA49B60, 0x0)
    Error: SYSTEM_SERVICE_EXCEPTION
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


    On Mon 7/30/2012 6:01:22 AM GMT your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0x150778)
    Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80002E9B186, 0xFFFFF8800AA49B60, 0x0)
    Error: SYSTEM_SERVICE_EXCEPTION
    file path: C:\Windows\system32\drivers\nvlddmkm.sys
    product: NVIDIA Windows Kernel Mode Driver, Version 296.10
    company: NVIDIA Corporation
    description: NVIDIA Windows Kernel Mode Driver, Version 296.10
    Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 296.10 , NVIDIA Corporation).
    Google query: nvlddmkm.sys NVIDIA Corporation SYSTEM_SERVICE_EXCEPTION





    --------------------------------------------------------------------------------
    Conclusion
    --------------------------------------------------------------------------------

    2 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

    nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 296.10 , NVIDIA Corporation)

    If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.
     
  6. MrDJ

    MrDJ Notebook Nobel Laureate

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    looks like its a nvidia driver causing them.
    what driver have you got loaded? if its the 296.10 then try the previous one before that which is 295.73

    you can find a list of the last 10 or more drivers > NVIDIA Driver Downloads - Advanced Search
    make sure the drop down boxes are set to mobile and 8 series and then chose 8600. best stick with whql official drivers for now.
     
  7. theneighborrkid

    theneighborrkid Notebook Evangelist

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    I was on 296.10 and installed 295.73, thank you for the link and I will see if I get any BSOD in the next week or so.

    Thanks again for your help :D
     
  8. MrDJ

    MrDJ Notebook Nobel Laureate

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    your welcome. hope it helps.
    if you still get the bsod it might be worth trying the clean safe mode install (link in signature below).
     
  9. theneighborrkid

    theneighborrkid Notebook Evangelist

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    Would like to update saying I haven't had a BSOD since getting the 295.73 drivers. THANK YOU :D
     
  10. MrDJ

    MrDJ Notebook Nobel Laureate

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    your welcome.glad it helped