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    Canon printer PIXMA MX920 driver issue

    Discussion in 'Windows OS and Software' started by TreeTops Ranch, May 22, 2020.

  1. TreeTops Ranch

    TreeTops Ranch Notebook Deity

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    I, for the life of me, can't locate the printer driver version for this printer. After the last windows update, my laptop can't find the printer. When I do a local computer search for the printer it finds this: 'Canon WX920 series printer WS (Copy 1)'

    That leads me to believe I somehow lost the original printer driver and the computer created a copy. BUT it really doesn't seem to work. I keep getting a message that the printer is off line. When I do a local search for printers it can't find it using WiFi which I had been using for two years.

    Using the internet recommended methods of trying to find a printer driver on the laptop I come up empty. When looking at the Canon site for MX920 drivers, it finds two. Both dated 2016. One for XML files, which I don't need, but the canon site insists on trying to install that one.
     
    Last edited: May 22, 2020
    TreeTops Ranch, May 22, 2020
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  2. TreeTops Ranch

    TreeTops Ranch Notebook Deity

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    Solved. I have located the proper driver on the Canon web site. Downloaded and installed. All seems to be in working order now.
     
    TreeTops Ranch, May 22, 2020
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  3. StormJumper

    StormJumper Notebook Virtuoso

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    That would've been my first reply and if you can't find it there then it's no longer supported. And not much anyone can do to help.
     
    StormJumper, May 23, 2020
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  4. Jdpurvis

    Jdpurvis Notebook Evangelist

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    I'm glad to hear it worked. The last couple of Win 10 updates have created printer problems. I found that, for a while, the only way I could get Win 10 to find my (recent - less than 6 months old) hp printer was to load the old Control Panel and search for it there. It's not clear what caused the problem, but, for a while, a number of printer manufacturers were scrambling to find solutions.
     
    Jdpurvis, May 25, 2020
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