The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Blue Screen on windows login screen

    Discussion in 'Windows OS and Software' started by RaYYaN, Mar 16, 2011.

  1. RaYYaN

    RaYYaN Back on NBR :D

    Reputations:
    375
    Messages:
    1,632
    Likes Received:
    1
    Trophy Points:
    56
    My laptop was working fine, and I was working on some uni work.
    All of a sudden I got a BSOD.
    Hasn't happened before so I thought it might be a one off thing.
    I entered my password like normal and the loading circle was spinning as normal. All of a sudden I got a BSOD. I tried multiple times and the same thing happens. When it loaded I left it on the screen it crashed even before I entered my password.
    I went into safe mode and the same thing happened both before and after entering my password

    I'm worried as I need to do my uni work
    currently running a memory check and will try a system restore after
    have attached a pic of the BSOD

    please help me out as I need my laptop this week more then ever
    thanks

    EDIT - wont let me upload the image here
    I will try imageshack

    EDIT 2- Won't let me upload there either
    the error says DRIVER IRQL NOT LESS OR EQUAL
    TECHNICAL INFO says iastor.sys
    also system restore hasnt worked
     
  2. namaiki

    namaiki "basically rocks" Super Moderator

    Reputations:
    3,905
    Messages:
    6,116
    Likes Received:
    89
    Trophy Points:
    216
    You can try uninstall Intel Rapid Storage Manager (don't do this if you are on Windows XP), but I would also check your computer for rootkits/viruses.
     
  3. w7pro

    w7pro Newbie

    Reputations:
    0
    Messages:
    9
    Likes Received:
    0
    Trophy Points:
    5
    Hopefully a system restore will work, though you may want to check out this page about the blue screen/stop errors on the Windows site: Resolving stop (blue screen) errors in Windows 7

    There are a few tips that you might find helpful.

    --Ryan
    Windows Outreach Team
     
  4. RaYYaN

    RaYYaN Back on NBR :D

    Reputations:
    375
    Messages:
    1,632
    Likes Received:
    1
    Trophy Points:
    56
    Thanks for the info

    I did a re-install as this is the only computer I have and I needed to be able to do my work on it and it has worked
    I will uninstall intel matrix storage mangaer, and I would also like to know how to check for rootkits

    Thanks

    I tried and it had no effect I'm afraid
     
  5. w7pro

    w7pro Newbie

    Reputations:
    0
    Messages:
    9
    Likes Received:
    0
    Trophy Points:
    5
    I'm surprised that even a reinstall didn't work. Did you do clean install? Granted, you'll lose your data, but it's also a way to see if it's entirely a software issue.
     
  6. RaYYaN

    RaYYaN Back on NBR :D

    Reputations:
    375
    Messages:
    1,632
    Likes Received:
    1
    Trophy Points:
    56
    Sorry, my message wasnt clear enough

    The clean re-install worked, but the system restore I did before that did not
     
  7. MrDJ

    MrDJ Notebook Nobel Laureate

    Reputations:
    2,594
    Messages:
    10,832
    Likes Received:
    363
    Trophy Points:
    501
    if you get it again download Who Crashed and post the results.
    the IRQL is to do with your graphics drivers. have you updated them lately?
     
  8. KLF

    KLF NBR Super Modernator Super Moderator

    Reputations:
    2,844
    Messages:
    2,736
    Likes Received:
    896
    Trophy Points:
    131
    If you read the original post again, the crashing driver was Intel's hdd/raid driver. They also use IRQs.

    As Namaiki suggests, check for rootkits. Apparently some virus is faking/injecting itself into Intel's driver and it could be the cause too (found example here: F-Secure forum - BSOD after f-secure antivirus clean - w32/TDSS.gen!D ).
     
  9. truckertee

    truckertee Newbie

    Reputations:
    0
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    5
    I don't know about Win 7 but this always works with XP.

    Boot up using the XP cd and when you see the Welcome to setup press "INSTALL".

    Windows will then go through the setup process. (It's not actually installing windows at this time).

    When that's done you'll be asked whether to continue to install or repair, press the letter "R" to start repair.

    You will get a black screen and it will ask you which directory to repair, type "1".
    You will be asked to type administator password, if you have a password type it in otherwise just hit enter.
    You will get a dos prompt: C:/

    Now type "chkdsk /r" (note the space between the k and the slash) and hit enter.
    When that is done type "fixboot" and press "Y" at the prompt and hit enter.
    When that is done type "exit" and hit enter.
    The system will now reboot into Windows