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    BSOD - ntkernlpa.exe

    Discussion in 'Windows OS and Software' started by alect, Nov 27, 2007.

  1. alect

    alect Notebook Consultant

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    My wife's new Dell 1720 (Vista Home Premium) has been randomly crashing recently (well it's only 2-3 weeks old). All of a sudden she gets the BSOD, and Vista reboots and recovers - but she still loses whatever she was working on.

    Tonight we called/Chat'd with Dell support. The agent remotely connected to her laptop and did some diagnosis (ie looked at the dump file of the BSOD) and determined that ntkernlpa.exe was causing the crashes.

    He said because it's such an integral part of the OS the only way to fix this is to recover the factory image.

    Well I suppose if that's what needs to be done then so it is. But wanted to check in this forum first to see if anyone had any other bright ideas. We would ideally love to avoid having to restore date, and far more improtantly, re-install all of her apps (eg photoshop, lightroom, etc..)

    TIA.
     
    alect, Nov 27, 2007
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  2. andyasselin

    andyasselin Notebook Deity

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    Might want to do what other fourm member did run the dell hardware Daignostice or Memtest Program
     
    andyasselin, Nov 27, 2007
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  3. alect

    alect Notebook Consultant

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    that's me :D
     
    alect, Nov 27, 2007
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