please help quick!!!!!!

ok guys my dads laptop had no virus protection and i have a feeling that it got a virus it doesn't let me go to microsoft web page... it doesn't let me install avast nor get to the homepage......it does not let me update malwarebytes...


any help will be nice


THANKS IN ADVANCE

 

If considered all anti-spywares and antiviruses n so on cant be installed and updated, i got the last solution.
FORMAT UR COMPUTER.
after formatting the computer download some good freeware(if u dunwan to waste money)

The list for good freeware to protect computer:

Use Malwarebytes' Anti-Malware(it is a scanner to scan all those hardcore trojans and malwares/spywares and kill dem!!).
Malwarebytes' Anti-Malware website/download, http://www.malwarebytes.org/
Try SUPERantispyware as well(another scanner to scan trojans n so on and destroy dem)
SUPERantispyware website/download, http://www.superantispyware.com/

I susgest u to use both of dem.
After cleaning ur computer using these scanners. Download SpywareBlaster from http://www.javacoolsoftware.com/spywareblaster.html
SpywareBlaster is a shield to protect u from spywares/trojans while u r browsing internet using internet explorer, chrome or firefox.

U nid an antivirus too. If u wan FREE as well... u can choose Avast, Avira and AVG either 1 of this is ur choice.

 

Well, if you can't install programs and whatnot, you'd best go for a reinstallation as previously mentioned. I'd suggest getting Avira. There's a free version, but the paid version is worth every penny. Good luck

 

"Format instead of Troubleshoot - Choice of the Lazy and the Clueless" - Raven

Formatting a drive for a suspected Virus or Malware problem is the suggestion of amateurs who have no clue. Unless you are absolutely positive that's the case, and you've exhausted all possibilities and it's the only one left, then consider it. Anything less is just plain foolish - what are you going to do when you try to get rid your "Virus" by formatting, and suddenly find you've got the same problem because that wasn't it? Aside from feeling like the biggest idiot on the planet for following such "advice", you'll be right back where you started, and your Dad will (rightly) never let you near anything he possesses again while he lives. It's like assuming a motherboard is the cause of any problem - if anyone tells you that, head the other way, especially if it's at a support facility, manufacturer or otherwise.

Viruses and Malware typically don't prevent you from connecting to sites - they want to propagate as much as possible to other systems, and it can't do that by shutting down access to sites or the 'net in general. For punitive type viruses, they generally only punish you if you're actually trying to get rid of it.
Either way, they are either stealthy or aggressive in nature - meaning you won't know they're there, or they'll affect a lot more than just the couple of things that you're dealing with.

Tech Troubleshooting is a logical process of common sense and process of elimation. First thing to do is to use Common Sense and eliminate useless suggestions from your list of things to check and try like Formatting without any reason to do so. Never assume a problem is what you think it is, because it usually isn't.

Now - things to do and check:

It would help to know the system and OS.

If there are any new peripherals connected, unplug them and check for the problem before proceeding. Also, perform a POR (not a full reset) on the Network Router the system is connected to. Uninstall/Reinstall the Adapter using the Device Manger, then Restart and check.

1. If he's like the majority of people who don't know any better and use automatic updates for Windows and other programs, check the Windows Update log to see if anything was recently updated. Also, ask and identify whether or not any new programs have been installed, any new components installed, peripherals connected via USB or other connections, if any DVD's/CD's are in the drive, etc. List any changes within a week prior to the problem occurring.

Windows Auto-Updates are the biggest problems with older systems as they typically will alter Internet Options settings in IE, along with Firewall access settings if it's Enabled. You should never allow anything to be automatically installed on your system without knowing what it is first. If you do, you wind up in a situation like you are now trying to determine if an Auto update might be the culprit, but since you don't know if or when or what type of update it was, it becomes more steps to find out. Always set updates to Notify you of availability so you can check and determine if you want to install them. Not all updates are necessarily good for your system - there are recommended updates, then others which may or may not be good for your system configuration. The only Auto-update you should use is an A/V definition update engine.

Before anything else, check the IE version (help, about IE) if it's version 8, then that's probably the reason right there if the patch hasn't been installed. If the system is set for auto updates, it may not have updated the patches yet.

First open your Internet Options in IE (Tools, Internet Options). In Vista you can do it from the CP also. Go through the Internet Zone settings and set them to the lowest security zones, apply the changes, then try and connect to the site you're having issues with. If it connects, one of the zone settings was altered and you need to adjust them back to their former settings. If it doesn't, then move to the Advanced and Security tabs. Set for lowest in Security, retry. In the Advanced tab make sure all applicable site access protocols are enabled. If you don't know what they should be, set them to default.
2. You stated that it doesn't go to an MS website - but you didn't mention what browser you were using, if you tried other browsers, or if you could connect to another site, or if you changed the Homepage do a different site.
3. Have you tried to do a Restore to a previous date/time? If not....
4. If it's a Vista System, have you run a check with Windows Defender to see if you DO have any malware problems? (Control Panel, WD)
5. If it's a Vista System, the Performance Info window will give you a lot of information on potential problems. Go to Control Panel, Performance Info, then click on Advanced Tools. Any immediate problem affecting the system will be noted at the top of the window as an exclamation point with explanation.

Under the AT window, Go to the bottom and run a System Health Report. The Report can be found under the Report folder in the Reliability and Performance Monitor window.
Under the AT window, open the Reliability and Performance Monitor. Any failure will be shown as a red circle with an X. Check the Health Check report.

6. Check your System Event Logs to see if it has logged a problem, either hardware, process, application or otherwise. You can access it from the AT window. Check the Admin Event logs under Custom Views; Application, Security and System logs under Windows Logs; Hardware and IE logs under Applications and Services. Go to the date of the problem - any problem will be clearly listed in the log.

7. Go to the Trend Micro site and check the current threats and definitions - you won't likely find anything that matches your problem. http://threatinfo.trendmicro.com/vinfo/

8. MS Sites for solutions:
MS Fixit
MS TechNet

 

Sounds frightfully like Win32/Conficker worm.

Google Conficker and see what info and tools are available to help you.

If it is Conficker, then I hope your Dad did not use the computer for banking etc. That would be really bad.

 

Also sounds very similar to the virus you get when you download the fake antivirus 2008/9 program. It then blocks off all antivirus program, windows updates, and antivirus websites.

 

i just got rid of the annoying virus. it wasnt just one it was 12 of them....most of them in the system 32 folder.....now i can visit and update malwarebytes and update avast....yay.............my internet doesnt turn off now every 5-10 seconds......happy thanks everyone for your help....

 

You gonna tell your Dad about it

 

no he told me if i was a able to fix it to keep it............... he was gonna buy a new laptop soon anyways so he said keep it he called me nerd too so he meenie lol........

 

Just to be on the safe side, I would remove the drive and scan it from another computer that is already running an up-to-date antivirus application.

 

He could also still have hidden keyloggers, trojans, lots of stuff. I'd be pretty worried if my computer never used virus protection...

 

I do agree with you.
Even TS's laptop seems to be Okay right now.
But I guess there might be some viruses still inside the laptop. However, they are the high risks either.

That's why I told TS to format his laptop and get some proper AV and Anti-Spyware after that. This solution is the easiest and fastest.
Format all HDD = "Clean"
Install protection softwares = Prolonged the "Clean"

Bring the HDD to another computer for scanning is another good method as well. You can try it.