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    norton crashes my computer

    Discussion in 'Security and Anti-Virus Software' started by pissedathp, Feb 28, 2009.

  1. pissedathp

    pissedathp Notebook Enthusiast

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    It updated itself then said please restart your computer. I clicked the X and the computer restarted itself anyway. The computer had to recheck the partitions for consistancy and had to repair about 20 files. Norton managed to corrupt the windows update that was downloading and also several files from emule.
     
    pissedathp, Feb 28, 2009
    #1
  2. DetlevCM

    DetlevCM Notebook Nobel Laureate

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    Wrong forum I'd say - I shall ask a mod to move this. - Thanks to the mod who responded :)

    Also don't expect help on an "issue" now edited out as most point relating to it are against forum rules and I wouldn't know why you'd need it anyway...

    Thanks for the edit :) It'll also keep the moderators happy :)
     
    DetlevCM, Feb 28, 2009
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  3. entropy.cz

    entropy.cz Notebook Evangelist

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    i guess that the other issue was "edited" already, good. ;)

    as you say that it happened after Norton got its updates, it is possible that Norton then detected something on files which are vital for the OS. there are two options - the files were infected, or it was a false positive. definitely look in the detections history to see if anything's recorded there.

    another option is a conflict with something. i remember that few weeks ago, people with another antivirus (AVG) got into a restart loop after one update. but it turned out that it was a faulty Acer driver causing the issue. so, i'd also suggest to make sure that all your drivers are up to date.

    edit to add - and a third possible reason: your HDD was already corrupted. when the antivirus attempted to scan/access the corrupted space, the OS crashed (that "restart" mentioned by you). after a BSOD, it's not unusual to see corrupted files. but these were corrupted by the crash, not by the AV i guess.
     
    entropy.cz, Feb 28, 2009
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  4. pissedathp

    pissedathp Notebook Enthusiast

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    I finally found out what happened norton shut down the computer while windows was installing service pack 3. I uninstalled the corrupt service pack 3 and then ran the norton uninstall tool. The tool insisted I restart my computer but I killed the message with task manager and turned the computer off. Avira and threatfire work fine for me and they are free.
     
    pissedathp, Feb 28, 2009
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  5. coolguy

    coolguy Notebook Prophet

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    I don't think windows installs SP3 without your consent. I wouldn't install any antivirus software when Windows update is running.
     
    coolguy, Mar 1, 2009
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  6. kingbob

    kingbob Notebook Evangelist

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    I think that the computer needs to restart to complete the removal process. And I would run the removal tool twice to be sure you got rid of everything. I had a problem when upgrading to NIS 2009 from NIS 2008 and the Norton tech told me to run the removal tool twice before downloading the new version.
     
    kingbob, Mar 1, 2009
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