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    Norton Insight not working.

    Discussion in 'Security and Anti-Virus Software' started by Matrix_XII, May 24, 2009.

  1. Matrix_XII

    Matrix_XII Notebook Consultant

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    Hi guys. Anyone know how to make Norton Insight work? i did refrech lots of time, always got "Trusted 0% | Scan Needed 100%" anyone know what happened ?? :confused: the function seems totally not working.
     
    Matrix_XII, May 24, 2009
    #1
  2. qhn

    qhn Notebook User

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    Are you using any other virus scanners besides Norton?

    cheers ...
     
    qhn, May 31, 2009
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  3. TechOutsider

    TechOutsider Notebook Enthusiast

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    Disable firewall. Did you disable it in the settings?
     
    TechOutsider, May 31, 2009
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  4. Michael York

    Michael York Company Representative

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    Hi Matrix,

    Mike from the Norton Authorized Support Team responding to your posting.

    First, manually run LiveUpdate from within Norton to make sure you have the latest patches applied. Restart your computer if any updates are installed.

    Next, follow the instructions in the document below to change one of the settings in Norton and then run the Norton Insight scan again.

    Resolve issue where Norton Insight shows 0% trusted files in your Norton 2009 product

    Let me know if this resolves the issue.

    Thanks,
    Mike
     
    Michael York, Jun 11, 2009
    #4