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    Could norton cause a system restore conflict?

    Discussion in 'Security and Anti-Virus Software' started by luee, Dec 24, 2009.

  1. luee

    luee Notebook Deity

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    Have free sample of Norton on my new laptop, I tried system restore for the first time but recieved message that it possibly could not work because of a security program. I have Avast, malwarebytes, and Norton and never had problems with the first two. Norton support does not respond. Which control should I turn off? Antispyware, anti-virus,advanced protection,Smart firewall,intrusion prot.,e-mail-mess.,identity safe, anti-phishing, or just uninstall the entire program?
     
    luee, Dec 24, 2009
    #1
  2. coolguy

    coolguy Notebook Prophet

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    Yes, Norton stops "system restore" from running. Make you sure to disable real time protection and turn off "Early load" before you restore your system to an earlier state.
     
    coolguy, Dec 24, 2009
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  3. bww

    bww Notebook Enthusiast

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    bww, Dec 25, 2009
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  4. zfactor

    zfactor Mastershake

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    i never use system restore anyway. i always either use macrium or shadow protect so no need for it for me.
     
    zfactor, Dec 25, 2009
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  5. luee

    luee Notebook Deity

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    Thanx, at least it is not bloated and slow scanning as in previous versions. Still too intrusive.
     
    luee, Dec 25, 2009
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  6. zfactor

    zfactor Mastershake

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    you will find issues like this with many av's now. they all have some sort of self protection on them nowadays they do this so someone can not disable them either remotely or from malware installed on your system..
     
    zfactor, Dec 25, 2009
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  7. Michael York

    Michael York Company Representative

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    Hi luee,

    This is Mike from the Norton Authorized Support Team.

    I wanted to chime in here and provide you with the proper answer regarding the System Restore feature in Windows when a Norton product is installed. Norton products do NOT stop the System Restore function from working, however, there is a component in all 2009-1010 Norton products called "Norton Product Tamper Protection" which needs to be temporarily disabled before you can complete a System Restore. You should not disable the active, real-time protection called "Auto-Protect" as that will leave your system with no real-time protection against threats.

    If you can let me know which Norton product and version you have installed, I can then provide you with the necessary steps to temporarily disable this feature.

    Thanks,
    Mike
     
    Michael York, Dec 29, 2009
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  8. zfactor

    zfactor Mastershake

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    great to see you here still mike
     
    zfactor, Dec 31, 2009
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  9. luee

    luee Notebook Deity

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    yes turning off the tamper protection item did it. I successfully did a system restore.
     
    luee, Jan 1, 2010
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  10. Michael York

    Michael York Company Representative

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    Hi luee,

    Thanks for the update and I'm glad to hear you were able to complete the System Restore.

    Thanks,
    Mike
     
    Michael York, Jan 4, 2010
    #10