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    Avast Boot Scan Caused Black Screen?

    Discussion in 'Security and Anti-Virus Software' started by sabliminel, Jul 30, 2008.

  1. sabliminel

    sabliminel Newbie

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    So last week I installed Avast Home Antivirus v4.8, and everything went well until I did the boot scan. During the scan it froze and I got a black screen. I had to turn on/off a couple of times before Vista loaded up again. I reformatted a couple of days ago, so now I am ready to re install the antivirus on a clean laptop. Did I do anything wrong? I tried doing a search but I couldn't find anything on it. I already transfered all of my files over, so hopefully I won't run in to any problems.

    I have:
    Dell XPS 1530
    Vista Ultimate 32bit
     
    sabliminel, Jul 30, 2008
    #1
  2. jin07

    jin07 Notebook Deity NBR Reviewer

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    I've never heard of this happening before and it's never happened any of the times I've used boot scan. Sorry I can't be more helpful.
     
    jin07, Jul 30, 2008
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  3. GSoD

    GSoD Newbie

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    I had the same issue. Seems to only affect Ultimate users only since my other Vista home Pro was not affected. Depending on how bad it was, there are several ways to recover -- basically, the latest update prevents the Windows Browser from starting (forces it into shutdown).

    Option 1: (recommended)
    1. Boot into safe mode (no network). Network will result in BSOD in some cases)
    2. Uninstall AVAST
    3. Reboot

    Option 2:
    1. Boot of Vista DVD if you have it
    2. Go to Restore to previous point
    3. Restore prior to a date prior to 7/19 (when the bad update occured).
    -- you may need to check the box that is for more than 5 days
    4. Reboot
    5. Remove Avast since it will auto-update
     
    GSoD, Aug 3, 2008
    #3
  4. gato2008chile

    gato2008chile Newbie

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    In my case XP+SP2 ocurre sometimes, perhaps it's the rootkit detect in the bootup
     
    gato2008chile, Sep 26, 2008
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  5. Kierkes

    Kierkes Misanthrope

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    Actually, I have Home Premium, and I have experienced this problem. I just could not get rid of it, so I went into safe mode, uninstalled it, and cruised around for a while without A/V. This was back when it was 4.6 or 4.7 I believe. Oddly enough, a few months later, I just decided to try it, and nothing when wrong. I never could figure out what exactly had caused it.
     
    Kierkes, Sep 30, 2008
    #5
  6. Baserk

    Baserk Notebook user

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    It is/was probably Asus Data Security Management causing a conflict.
    Check these (old) links for more info;
    http://forum.avast.com/index.php?topic=29956.msg246781#msg246781
    http://forum.avast.com/index.php?topic=29627.msg245057#msg245057

    Edit;
    Anyone wishing to remove Avast!, make sure to use the Avast uninstall utility.
     
    Baserk, Oct 1, 2008
    #6
  7. Kierkes

    Kierkes Misanthrope

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    I never had ADSM enabled or even installed on my computer when I had avast!
     
    Kierkes, Oct 1, 2008
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  8. qhn

    qhn Notebook User

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    OP is 3 months old ... with no concrete solution to the issue other than uninstall and reinstall. I personally have no issue with Avast, vista and xp

    cheers ...
     
    qhn, Oct 2, 2008
    #8