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    Anti-virus wouldn't download&install..why?

    Discussion in 'Security and Anti-Virus Software' started by First Laptop, Aug 4, 2008.

  1. First Laptop

    First Laptop Newbie

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    I just tried downloading and installing Norton360 onto my computer.Things went fine til the screen said"installing symatec drivers"Then it was like everthing stopped downloading and froze.I rebooted and uninstalled what did download.Tried installing just the regular norton from a disk.Same thing.Don't get it.I have now installed windows livecare 1.No problem whatsoever.I am running windows home vista premium.Whats the deal?
     
    First Laptop, Aug 4, 2008
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  2. Baserk

    Baserk Notebook user

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    I'm not really sure what the problem is but before installing any other Symantec/Norton product, go to this page and select the appropriate Norton Removal Tool.
    In your case, you should download the Norton Removal Tool for 'Norton360' and for the 'regular' Norton.
    Run them both and then try installing 'Norton360' again.
     
    Baserk, Aug 4, 2008
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  3. First Laptop

    First Laptop Newbie

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    Thats what I did as well(sorry should have posted that)no luck.I used the tool to uninstall Norton 360,then tried again to re-install.Same result.
     
    First Laptop, Aug 4, 2008
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  4. Baserk

    Baserk Notebook user

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    Have you contacted Symantec about your issues?
    Also,have you tried to remove all Symantec/Norton entries in the registry prior to reinstall?
     
    Baserk, Aug 5, 2008
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