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    samsung vat back

    Discussion in 'Samsung' started by crashuk1, Aug 3, 2012.

  1. crashuk1

    crashuk1 Notebook Enthusiast

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    Has anyone received any payment? its been 2 months since i sent it and i had the validation email but nothing has been put into my account?
     
    crashuk1, Aug 3, 2012
    #1
  2. John Ratsey

    John Ratsey Moderately inquisitive Super Moderator

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    The you had better follow up with Samsung. They paid my money 30 days after validation.

    John
     
    John Ratsey, Aug 3, 2012
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  3. FocusUK

    FocusUK Newbie

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    I'm also waiting for my cashback and sent them an email a couple of weeks back questioning the delay.

    Their response...

     
    FocusUK, Aug 4, 2012
    #3
  4. crashuk1

    crashuk1 Notebook Enthusiast

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    I had the same reply dated 20 July.
     
    crashuk1, Aug 4, 2012
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  5. iain_m

    iain_m Notebook Geek

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    I also got that message and have not yet received the VAT back for the laptop I bought at the end of May. Not impressed.
     
    iain_m, Aug 5, 2012
    #5
  6. stefandyke

    stefandyke Notebook Enthusiast

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    I received the same reply on July 20th as well, not a good look for Samsung in my opinion. What will be interesting is whether or not they decide to make up for it in some way once they do get around to sorting it out... I'd happily take a Galaxy S3 off their hands for my frustrations ;-)
     
    stefandyke, Aug 6, 2012
    #6
  7. crashuk1

    crashuk1 Notebook Enthusiast

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    Has another email telling me 14 business days etc..sounds like they are taking the .
     
    crashuk1, Aug 10, 2012
    #7
  8. John Ratsey

    John Ratsey Moderately inquisitive Super Moderator

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    I wonder if they seriously underestimated the number of people who would apply and hadn't budgeted enough money. Keep pestering.

    Perhaps a letter to Samsung UK's boss at
    Company : Samsung Electronics (UK) Ltd
    Address : Samsung House
    1000, Hillswood Drive
    Chertsey, Surrey KT16 0PS
    Tel : 01932 455 000

    and setting out your claim history, so far, might trigger some action and/or a proposal for some compensation.

    John
     
    John Ratsey, Aug 11, 2012
    #8
  9. crashuk1

    crashuk1 Notebook Enthusiast

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    I'll be writing one at the end of the week.
     
    crashuk1, Aug 13, 2012
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  10. cclune

    cclune Newbie

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    I have been in communications with '[email protected]' for over a month. They are repeatedly saying the payment has been made. I have spoken to my bank and have no record of a lodgement or any attempt. The bank recommended Samsung put a trace on the payment, but get the exact same reply every time... 'Dear customer, your payment was processed and payment made on 17/07/2012.'

    I think it's a third party company for Samsung and they are scamming people.
     
    cclune, Aug 16, 2012
    #10
  11. John Ratsey

    John Ratsey Moderately inquisitive Super Moderator

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    It's more likely a mistake. Ask them for a copy of the payment details so you can give it to your bank so they can follow it up (this implies that your bank made a mistake, but the payment details will reveal whether the account / sort code details were entered correctly - do you have a record of the details you supplied them?). If they don't respond with due expedience then it's another letter to Samsung.

    John
     
    John Ratsey, Aug 16, 2012
    #11