The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Windows 10 Creator - touchpad issues

    Discussion in 'Samsung' started by davehooper, Aug 15, 2017.

  1. davehooper

    davehooper Notebook Enthusiast

    Reputations:
    6
    Messages:
    11
    Likes Received:
    2
    Trophy Points:
    6
    Can anyone tell me which touchpad driver they have installed please ? I have a series 9 np900x3d (A01UK).

    Since installing Windows 10 Creator Update my touchpad has been pretty jumpy and two finger scroll hasn't worked well. Not sure if anyone else has this issue ?

    I guess Windows installed a conflicting driver. I tried updating the driver from Samsung Software Update and it gave me 11.7.33.1 which was better but not good, so then I updated via Device Manager and it gave me 15.7.9.2 which is still poor.

    Thanks !
     
    davehooper, Aug 15, 2017
    #1
  2. Dannemand

    Dannemand Decidedly Moderate Super Moderator

    Reputations:
    11,330
    Messages:
    4,414
    Likes Received:
    2,163
    Trophy Points:
    231
    I am using 15.7.9.2 which was installed automatically by Win10 Creator. It works as intended on my NP700Z3A, including two-finger scroll and two-finger right-click.

    For years I had stayed with 11.7.10.4 (from Samsung) which I found the most stable and trouble free. But with Win10 I decided to give Microsoft a chance to do their thing -- partly because it is such a pain to use a different driver than the one Win10 wants you to.

    You will find the good old ETDAniConf.exe tool in your C:\Program Files\Elantech folder, which you can try using to tweak touchpad settings and see if that helps. Some of the tweaks available in this tool are hidden by default, requiring registry edits to reveal them. See this post and this post for more on that.
     
    Last edited: Aug 15, 2017
    Dannemand, Aug 15, 2017
    #2
  3. davehooper

    davehooper Notebook Enthusiast

    Reputations:
    6
    Messages:
    11
    Likes Received:
    2
    Trophy Points:
    6
    :)Thanks, Dannemand
     
    davehooper, Aug 16, 2017
    #3
  4. davehooper

    davehooper Notebook Enthusiast

    Reputations:
    6
    Messages:
    11
    Likes Received:
    2
    Trophy Points:
    6
    So I finally figured out that the erratic, crazy touchpad problem started when I bought an oem adapter from Amazon. Quite a common issue apparently. Hopefully a genuine replacement will fix the issue...
     
    davehooper, Nov 25, 2017
    #4
  5. hmscott

    hmscott Notebook Nobel Laureate

    Reputations:
    7,110
    Messages:
    20,384
    Likes Received:
    25,139
    Trophy Points:
    931
    An adapter? USB, display port, or what kind of adapter? Link to the failing one? More details would be helpful, thanks :)
     
    hmscott, Nov 25, 2017
    #5
  6. davehooper

    davehooper Notebook Enthusiast

    Reputations:
    6
    Messages:
    11
    Likes Received:
    2
    Trophy Points:
    6
    davehooper, Nov 25, 2017
    #6
    hmscott likes this.
  7. hmscott

    hmscott Notebook Nobel Laureate

    Reputations:
    7,110
    Messages:
    20,384
    Likes Received:
    25,139
    Trophy Points:
    931
    Thanks, maybe it's not got enough power?
    • Output: 19V 2.1A, 40W with 3.0*1.0 mm connector
    What wattage rating is the original power adapter?
     
    Last edited: Nov 25, 2017
    hmscott, Nov 25, 2017
    #7
  8. davehooper

    davehooper Notebook Enthusiast

    Reputations:
    6
    Messages:
    11
    Likes Received:
    2
    Trophy Points:
    6
    Thanks, I thought the original ones were 40w ie for the 900x3d?
     
    davehooper, Nov 25, 2017
    #8
    hmscott likes this.
  9. hmscott

    hmscott Notebook Nobel Laureate

    Reputations:
    7,110
    Messages:
    20,384
    Likes Received:
    25,139
    Trophy Points:
    931
    hmscott, Nov 25, 2017
    #9