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    Series 9 NP900x3c Booting Issues

    Discussion in 'Samsung' started by sansart, Jul 19, 2013.

  1. sansart

    sansart Notebook Enthusiast

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    I have a Samsung Series 9 NP900x3c which I upgraded to Windows 8. I have also updated the SSD to a 256gb msata. Both of these upgrades were done several months ago and the computer has worked without issue until now.

    About every time when the computer is off and I turn it on, it will boot to the Samsung logo with the prompts at the bottom to press f2 or f4. Nothing will happen and then it will reboot and do the same thing. On this second bootup it will eventually load a screen showing the boot menu with nothing listed.

    The first time this happened I was able to boot the windows 8 install from a flash drive and run the repair. The repair indicated an error that indicated something like "the boot configuration data file doesn't contain valid information for an operating system". I closed out of that and rebooted without the flash drive in and it booted normally! Yay. I wrote it off as a fluke but it has happened a few more times since.

    I've been having issues having it recognize the flash drive so I hooked up my external dvd drive and put in the samsung recovery disk. Repair on that was useless, telling me to unplug any new device I had plugged in (nothing plugged in beside dvd drive). For curiosity sake I clicked the install windows option and it said no hard drive found. Again, after rebooting windows with the dvd drive unplugged it boots fine. Next time I turn it off more than likely it won't boot without repeating one of the processes above.

    Any idea what's going on?
     
    sansart, Jul 19, 2013
    #1
  2. John Ratsey

    John Ratsey Moderately inquisitive Super Moderator

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    Which SSD? Are there any firmware updates available for it? The MyDigitalSSD BP3 in my X3B has periodic doses of file errors (there is a firmware update but it has such a convoluted method for installing it that I, so far, haven't succeeded). The updates for the Crucial m4 are straightforward in comparison.

    I presume that you have done the usual Windows 8 repairs such as recommended here.

    John
     
    John Ratsey, Jul 20, 2013
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  3. sansart

    sansart Notebook Enthusiast

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    Thanks appreciate the help. There's definitely other issues going on so I'm going to try reinstalling windows to see if that helps. If not I'll get in touch with Samsung.
     
    sansart, Jul 20, 2013
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  4. John Ratsey

    John Ratsey Moderately inquisitive Super Moderator

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    Remember to put back the original SSD and confirm problems happen there before contacting Samsung (and don't tell them about swapping the SSD which, officially, invalidates the warranty).

    John
     
    John Ratsey, Jul 21, 2013
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