The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Samsung Series 7 Chronos NP700Z5A: Mine Has Died a Lemon Thread

    Discussion in 'Samsung' started by yknyong1, Dec 17, 2011.

  1. yknyong1

    yknyong1 Radiance with Radeon

    Reputations:
    1,191
    Messages:
    2,095
    Likes Received:
    8
    Trophy Points:
    56
    DEAD after 0x9C system crash.

    BSOD 0x9C out of the blue, automatically reboot and it will no longer post. DEAD. This set was TWO days old. Sending in for DOA on Monday.

    EDIT: Managed to get it boot up once and shockingly, the screen is full of lines and garbage colours!

    Just to gather some information, anyone had similar issues?
     
    yknyong1, Dec 17, 2011
    #1
  2. rajkumr

    rajkumr Notebook Enthusiast

    Reputations:
    0
    Messages:
    23
    Likes Received:
    0
    Trophy Points:
    5
    Your typical use case / apps or usage running before crash would be more informative!

    Mine is barely two days old! But have yet to use it extensively yet! Still setting up the system!
    Other than the touchpad(jumpy) issues I have no crashes or BSOD's yet!

    I will be mostly using it for my cad/3D, photography and games. will let you know in a day or two after using it!
     
    rajkumr, Dec 17, 2011
    #2
  3. gautam27

    gautam27 Notebook Guru

    Reputations:
    2
    Messages:
    68
    Likes Received:
    1
    Trophy Points:
    16
    Mine developed a line of dead pixels on the screen after 29 days so I returned it to Amazon. I have ordered another Chronos as a replacement.

    How about you? Are you giving up on the Chronos?
     
    gautam27, Dec 17, 2011
    #3
  4. yknyong1

    yknyong1 Radiance with Radeon

    Reputations:
    1,191
    Messages:
    2,095
    Likes Received:
    8
    Trophy Points:
    56
    Haven't really started using yet!
     
    yknyong1, Dec 17, 2011
    #4
  5. yknyong1

    yknyong1 Radiance with Radeon

    Reputations:
    1,191
    Messages:
    2,095
    Likes Received:
    8
    Trophy Points:
    56
    Managed to get it boot up once and shockingly, the screen is full of lines and garbage colours! I will try to DOA it.
     
    yknyong1, Dec 17, 2011
    #5
  6. ButtersS

    ButtersS Notebook Enthusiast

    Reputations:
    10
    Messages:
    25
    Likes Received:
    0
    Trophy Points:
    5
    Interesting...Hardware issue??
     
    ButtersS, Dec 17, 2011
    #6
  7. steelroots7xe

    steelroots7xe Notebook Evangelist

    Reputations:
    73
    Messages:
    397
    Likes Received:
    0
    Trophy Points:
    30
    Wow! This definitely scares me. I haven't even purchased one and would hate if this happened to me. Hope you get it fixed or get Samsung to send you a new one yknyong.

    However, just curious. Could disassembling your machine have caused this to happen? I saw your other detailed posts where you took apart your notebook. Perhaps a wrong connection or something when putting it back together?
     
    steelroots7xe, Dec 17, 2011
    #7
  8. John Ratsey

    John Ratsey Moderately inquisitive Super Moderator

    Reputations:
    7,197
    Messages:
    28,841
    Likes Received:
    2,166
    Trophy Points:
    581
    I hope that your problems are not related to this thread.

    John
     
    John Ratsey, Dec 17, 2011
    #8
  9. H.A.L. 9000

    H.A.L. 9000 Occam's Chainsaw

    Reputations:
    6,415
    Messages:
    5,296
    Likes Received:
    552
    Trophy Points:
    281
    LOL. Indeed.
     
    H.A.L. 9000, Dec 17, 2011
    #9
  10. yknyong1

    yknyong1 Radiance with Radeon

    Reputations:
    1,191
    Messages:
    2,095
    Likes Received:
    8
    Trophy Points:
    56
    It was fine for almost one whole day after reassembly. Then when I used the DVD drive for the first time, BSOD 0x9C and it wouldn't POST, and now intermittent boot. Power light comes on only for a few seconds before it goes out.

    When it did boot once, lines appeared throughout the screen.
     
    yknyong1, Dec 17, 2011
    #10
  11. yknyong1

    yknyong1 Radiance with Radeon

    Reputations:
    1,191
    Messages:
    2,095
    Likes Received:
    8
    Trophy Points:
    56
    Suspect GPU failure and power board.
     
    yknyong1, Dec 17, 2011
    #11
  12. yknyong1

    yknyong1 Radiance with Radeon

    Reputations:
    1,191
    Messages:
    2,095
    Likes Received:
    8
    Trophy Points:
    56
    Verified DOA by SAMSUNG
     
    yknyong1, Dec 19, 2011
    #12
  13. ecawt

    ecawt Notebook Enthusiast

    Reputations:
    0
    Messages:
    32
    Likes Received:
    0
    Trophy Points:
    15
    I just bought one of these yesterday, and had the crazy lines in the graphics after a couple hours of use. Clearly a HW failure.

    Fortunately in my case, it was an easy swap at the Microsoft store down the street. No problems using my new machine after setting up all night!
     
    ecawt, Dec 19, 2011
    #13
  14. yknyong1

    yknyong1 Radiance with Radeon

    Reputations:
    1,191
    Messages:
    2,095
    Likes Received:
    8
    Trophy Points:
    56
    Same issue. Would this be an inherent defect?

    Without more cases, it is hard to tell.
     
    yknyong1, Dec 19, 2011
    #14
  15. ecawt

    ecawt Notebook Enthusiast

    Reputations:
    0
    Messages:
    32
    Likes Received:
    0
    Trophy Points:
    15
    I doubt it is anything inherently weak. One thing to note is that neither of us were doing anything particularly strenuous. (I gather that from your post, I was merely idling when my issues happened.) The bad nVidia problems from 2008 only showed up under load. I'm going to guess it was just a couple bad apples...

    Maybe just some bad solder connections, perhaps...
     
    ecawt, Dec 19, 2011
    #15
  16. Ganxxta

    Ganxxta Notebook Consultant

    Reputations:
    43
    Messages:
    156
    Likes Received:
    0
    Trophy Points:
    30
    Mine is still working fine and I was one of the first who bought it...
     
    Ganxxta, Dec 19, 2011
    #16
  17. yknyong1

    yknyong1 Radiance with Radeon

    Reputations:
    1,191
    Messages:
    2,095
    Likes Received:
    8
    Trophy Points:
    56
    Anyone who bought before the worldwide launch is actually considered an early adopter.

    We will see
     
    yknyong1, Dec 20, 2011
    #17
  18. Ganxxta

    Ganxxta Notebook Consultant

    Reputations:
    43
    Messages:
    156
    Likes Received:
    0
    Trophy Points:
    30
    As far as I know there was no official "worldwide launch".
    The Series 7 was announced in Germany at the IFA (IIRC) and apart from the BestBuy model it was first in stores in Germany.
    But yes, I'm an early adopter without the problems some "not early adopter" people here have :D
     
    Ganxxta, Dec 20, 2011
    #18
  19. hiohaa

    hiohaa Notebook Enthusiast

    Reputations:
    0
    Messages:
    24
    Likes Received:
    0
    Trophy Points:
    5
    hi,

    for those that got it replaced - what is the samsung experience like regarding warranty/exchanges/returns etc?

    never bought a samsung product before so just wondering, as i wana buy this laptop.

    thanks
     
    hiohaa, Dec 20, 2011
    #19
  20. yknyong1

    yknyong1 Radiance with Radeon

    Reputations:
    1,191
    Messages:
    2,095
    Likes Received:
    8
    Trophy Points:
    56
    It does not make any sense that you have none of the problems floating around. Some of them are universal in nature. Are you aware that my 2 units are all produced between August and October?

    Most of the units sold are still from the first batch - the early adopter batch which has not been optimised through revision. That's why the components used are still the same parts.
     
    yknyong1, Dec 20, 2011
    #20
  21. Ganxxta

    Ganxxta Notebook Consultant

    Reputations:
    43
    Messages:
    156
    Likes Received:
    0
    Trophy Points:
    30
    Hehe lol ;).

    The AMD OpenGL problem never occurred because I updated asap to the Leshcat drivers, never had Touchpad issues, bluescreens, reboots.
    Hardrive still working, ExpressCache still working, screen has no green lines, GPU switching working (at least for the applications I use...).
    Have I forgot something? :)
     
    Ganxxta, Dec 21, 2011
    #21
  22. yknyong1

    yknyong1 Radiance with Radeon

    Reputations:
    1,191
    Messages:
    2,095
    Likes Received:
    8
    Trophy Points:
    56
    It seems that Samsung has low stock for the model. My replacement set is still not ready.
     
    yknyong1, Jan 8, 2012
    #22
  23. yknyong1

    yknyong1 Radiance with Radeon

    Reputations:
    1,191
    Messages:
    2,095
    Likes Received:
    8
    Trophy Points:
    56
    4th DOA and Samsung has given up. Refund!
     
    yknyong1, Jan 19, 2012
    #23
  24. kangu

    kangu Notebook Consultant

    Reputations:
    8
    Messages:
    282
    Likes Received:
    0
    Trophy Points:
    30
    When will notebook makers ever get it right? I am really reluctant to switch to Apple because I strongly dislike using OSX. But I have to say that I envy the superior build quality of MacBooks.
     
    kangu, Jan 19, 2012
    #24