The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Samsung Q320 - Drive Problems

    Discussion in 'Samsung' started by marinestudent, Jul 19, 2010.

  1. marinestudent

    marinestudent Newbie

    Reputations:
    0
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    5
    Anybody else experienced problems with the optic drive not recognising discs (cd/dvd/etc.) and if so anybody got a fix?

    Tried phoning samsung UK but the wait time is ridiculous, using the web request form just doesnt get replied to and all i want to do is know whats wrong?
     
    marinestudent, Jul 19, 2010
    #1
  2. John Ratsey

    John Ratsey Moderately inquisitive Super Moderator

    Reputations:
    7,197
    Messages:
    28,841
    Likes Received:
    2,166
    Trophy Points:
    581
    Can the drive read the files on a disc? If so, the source of the problem is most like the autorun settings in Windows. Do you have an Autorun / Autoplay icon in Control Panel?

    If the drive can't read the files on the disc then it has a problem. Try cleaning the lens, preferably with an air blower / fine brush as used for camera lenses.

    John
     
    John Ratsey, Jul 19, 2010
    #2
  3. s2racer

    s2racer Newbie

    Reputations:
    0
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    5
    i have the same issue on my q320

    our toshiba laptop will read these same dvds but the samsung is very hit and miss
     
    s2racer, Jul 25, 2010
    #3
  4. s2racer

    s2racer Newbie

    Reputations:
    0
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    5
    mine cant read the files

    it will read other dvds fine
     
    s2racer, Jul 25, 2010
    #4
  5. plumcakk

    plumcakk Newbie

    Reputations:
    0
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    5
    I have the same problem on mine... I can't seem to read DVD-Rs, but I haven't tried normal DVDs.
     
    plumcakk, Jul 25, 2010
    #5
  6. John Ratsey

    John Ratsey Moderately inquisitive Super Moderator

    Reputations:
    7,197
    Messages:
    28,841
    Likes Received:
    2,166
    Trophy Points:
    581
    Also install for any optical drive firmware updates. If it is a Samsung optical drive then you can check here.

    John
     
    John Ratsey, Jul 26, 2010
    #6
  7. s2racer

    s2racer Newbie

    Reputations:
    0
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    5
    really unimpressed with this notebook - got a replacement drive fitted and it's doing the same thing, only reads a subset of dvds.

    my cheaper toshiba reads them all

    beware samsung.
     
    s2racer, Oct 6, 2010
    #7
  8. jv_guano

    jv_guano Notebook Enthusiast

    Reputations:
    0
    Messages:
    47
    Likes Received:
    0
    Trophy Points:
    15
    just seeing now this topic.
    I have the same problem, can't read any kinda of media (Cd/dvd, rw/w, original/burnt and so on) with any OS.
    Asked for replacement (still in warranty) but they want me to send back the whole laptop :(

    so i am going for an upgrade to a hd caddy so to have plenty of storage space!
     
    jv_guano, Jun 3, 2011
    #8
  9. cobra427

    cobra427 Newbie

    Reputations:
    0
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    5
    i have the same problem - allthough it does read CD but not DVD. I believe there are different lasers for CD vs DVD functions so I assumed it was that the laser for DVD was gone.. (happened to me in other laptops)..

    OVerall my Q320 has gone back for repair once due to fault drive - the service was fantastic. IT's also been dropped on hard floors a few times and isn't worse for wear.. other than it broke a keypad hinge and I can't get a replacement key anywhere...
     
    cobra427, Jul 16, 2011
    #9