SAMSUNG R70 turn on without screen

Hi all,

My brother's notebook can turn on but the screen shows nothing (it works sometime, but rarely). We try to change the hard drive but the issue still not resolve, so we are guessing that there are some problems with the motherboard or the display card.

Just now, I connected it to a LCD monitor and it did show something, like choosing from "safe mode" or "normal start up".

I chose normal start up, it went to the windows loading page (it's vista). But the background doesn't look right (should be all black). It has a lot of yellow stripes on it. After that loading page nothing shows up on either screen.

I tried to choose safe mode, it even worst. It frozen up my LCD mon, I couldn't change any setting for the LCD mon.

It's weird that this happened because my brother has never dropped the notebook on the ground and he takes good care of it.

Anyone know what is the problem mostly to be? Is there any way I can check which hardware goes wrong?

By the way, the warranty just expired. If we bring it to samsung to repair how much will it cost roughly speaking?

Thanks in advance.

 

Yellow stripes...sounds like a GPU failure to me for sure. Repairs might be expensive. Call samsung to ask about the prices.

 

is there any way I can order the GPU and change it by myself?
is it very complicated to do so? I do have some experience on building desktop. I guess that might help.

 

Unfortunately no. You will have to order from samsung for a GPU of exact physical size and model, and I dont think samsung will sell you the GPUs anyway .

 

Hi m8, I have exactly the same problem as ur R70. It is even worse because it now does not show the safe mode DOS screen. I ring the samsung it cast at least 125 GBP to repair it if u need change the graphic card it will cost more than 200 BGP which made me think about give up repair this crap laptop now. I just used it for about 14 months. All I can do is try to find some people who can repair it in a cheaper way and never ever choose samsung again.

 

Same problem here,
this is pretty widespread it seems
Im hoping Samsung will do something about it and have a mass recall slash refund slash give us new f*cking laptops!!!!!!

In an article on laptoping dot com (i cant post url's because this is my second post):
"Samsung Q45 and Samsung R70, the company’s notebooks scheduled for release during the first half of the year, will feature the currently unknown external nVIDIA GeForce GO 8000M series graphics card. "

So basically Samsung is solely resposible and really should do something about this

 

I can help you post it that link
http://laptoping.com/samsung-q45-r70-notebooks-with-nvidia-geforce-go-8000m-external-graphics.html

To be honest, this news means nothing to samsung. They won't care.
Well, do not let a died laptop and bad company ruined you life

 

I also have an R70, and surprise surprise, my GPU looks as though it has failed.

I just called Samsung and got a really obnoxious bloke. He refused to give me his full name, and said that the R70 has no known issues. No Samsung laptop has ever had this problem. Maybe they should read this forum.....

My problems started a couple of days ago, while playing a game. I noticed a corrupt display, which cleared with a reboot. Then last night, everytime I launched the game, I got a few minutes in and the screen went black. I thought it may be a backlight issue, but it cleared with a reboot. When I went back into Vista, it reported an issue with the nVidia driver. I downloaded and reinstalled it from the Samsung website, rebooted and then got hit with the lines problem. Cant see BIOS screen, cant get into Windows. Laptop is scr*wed now. I have found a website that offers £75 fixed fee repairs. I may contact them.

Thanks for Nothing Samdung!

 

Hello fellas.

I've had a similar issue here : I have (rather had) a dual boot ubuntu hardy / win xp. Both OS showed similar problems so it's definitely hardware trouble.
Anyways, it started like this : I was just watching a movie when the screen started flickering, and a couple of seconds later, the comp just hanged...
Since then I've been able to turn it on a couple more time after several trials, but now it's over... So I checked the linux logs and the weirdest thing is that it seems to actually boot, even with that video card all messed up...

It seems to be the same kind of problem you guys had, so I just wanted to know, how did that turn out for you ?

Did you contact Samsung ? Did you try to repair it, and how much did that cost ?
Thanks in advance, I emphasize...

 

I also own a Samsung R70 and currently experiencing the same problem you guys are talking about. How did it work out for you guys in the end? I've owned the laptop for about 18 months before it died on me. I agree that it's probably the graphics card / motherboard that's broken. Pretty disappointed by Samsung's customer service. It came with international warranty when I bought it in Hong Kong. I'm currently in Canada and tried contacting Canada's Samsung for support and I was automatically directed to an external company for help with laptops. The line doesn't even go through even though I've tried many times. Eventually I managed to talk to someone from Canada's Samsung and they just said I MUST talk to someone from Hong Kong's Samsung for support instead. How is that international warranty? After calling Hong Kong's Samsung for support, they were more helpful, but when I asked if any other owners of this laptop have called regarding this problem they said no. LIES! As we all know, there are major problems with the motherboard / graphics card of the R70. Samsung really should do a recall/offer refund for this or at the very least provide help to a solution to this problem. I am honestly very disappointed with Samsung's laptops. Definitely would never purchase one from them ever again!

 

Mine died month ago, it started with vertical blue lines on screen, after maybe month screen went white and then completely off. R70 has faulty gfx card, its well known issue. Someone should really do something about it. Dell, Apple and even Sony extended warranty for faulty nvidia 8xxx cards, maybe Samsung should do it as well, instead of leaving users with hardware they cant even use.

http://esupport.sony.com/US/perl/news-item.pl?news_id=349&mdl=

 

In Europe I would write to Samsung customer services quoting the relevant latent defects provision in consumer legislation. If this fails to get the right response then consumer organisations should be able to help. There's more about this process in the Zepto forum.

John

 

If your also feeling ticked enough, you could also try an oven bake to reseal cracks in the solder, there were a couple of threads devoted to it and it has repaired there cards quite nicely.

Johns got the right idea though, i'd follow that.

(Im not joking either.)

 

Now that Sony have finally admitted that some of their notebooks have the defective GPUs. ( This list of affected Sony notebooks is longer than the one at the link posted above.) Perhaps Samsung cannot resist forever.

John

 

I used quite powerful hair dryer once, it worked after that but not for long.

 

I am joining the club. My Samsung R70 just died (i.e. black screen, otherwise everything else works fine). Around 18-20months of usage. It is definitely the GPU defect issue.

I send a compliant via the Samsung online service form last week and I haven't received any response yet at all.

If anyone receives an announcement that Samsung will admit to this defect, please do post on this thread.

My confidence in Samsung is pretty low at the moment given that Nvidia and other manufacturers have admitted to this fault and they have yet to respond or comment.

Unfortunately, although I think Samsung have some cool products, I don't think I will buy Samsung products again if they don't admit to obvious defects like this.

 

I just received a reply from Samsung UK Online service and this is what they had to say:

"The issue you describe regarding the Nvidia 8xxx series notebook
graphics chipsets is not applicable in Samsung notebooks as these faults
were related to overheating and it was found not to be an issue in
Samsung notebooks due to the advanced cooling systems used.
Please contact Digicare to get a quote and arrange a repair. You can
contact them on 0844 980 2125."

I mean W.T.F.! I am not buying Samsung again.

 

Yeah Samsung sux. At least you got a reply I hope they'll lose a lot of clients.

 

BTW. Did you have blue vertical lines on screen?

 

Same problem. My graphic card seems down. I dont know how much would i spend in repair. Does anyone know the phone number of official samsung in USA? Can you tell me plz?

 

mmm12sm, no I didn't have blue vertical lines. My screen goes blank. Both are the consequences of the defective GPU chip when there is overheating.

I find it surprising that given all the announcements from other manufactures including the admission of Nvidia to the problem that Samsung are still denying this. Nvidia even made a provision in their accounts on the claims due to this defective.

These were expensive laptops/notebooks that we brought and not just run of the mill laptops.

Samsung effectively alienated this target consumer market as I won't be spending my money on expensive Samsung products anymore when it is so clear cut.

There is even a group called www.nvidiadefect.com to show their frustrations on this.

HP has admitted.
Sony has admitted.
Dell has admitted.

Where is Samsung and its good customer service??

 

My R70 (bought Summer 2007, failed Oct-2009)
With an external screen I have those vertical blue lines you said.
With the laptop screen I see nothing

 

Hi everyone,

Apologies for reviving such an old thread but i feel the necesity to join this discussion.

My R70's gpu died one month ago, after 2 years and 2 months of purchase. The exact model is an 8600M GS which is commonly know to be affected by the Nvidia Defect.

So far i've find a lot of posts of people sharing the same problem with their Samsung laptops but haven't seen anyone managing to get a repair or any acceptance of responsability from the brand.
After a lot of calls and emails i have got nothing but denial from their engineers and pr spokesman here in Spain, which claims to know nothing about this problem.

Right now i am trying to find an engineer capable of doing an independent report in order to prove that my laptop was affected by this latent defect. If i can get this done, then i'll proceed to demand the retailer, hoping for a partial refund or a free repair.

I would like to contact with as many Samsung affected users as possible, specially if they are spanish, in order to make some pressure against the company.

So far i've managed to find two more guys in a spanish forum, if somebody is interested, here's the link:

http://www.adslzone.net/postt220081.html

To any of the moderators, i would like to know if there is any possible way of contacting the 2 spanish guys that posted in this thread. I've tried to send them a pm, but seems it's not possible?

I'd appreciate any help on news on this subject.

Thanks and greetings!

Walter N

 

Ok I am also joining in this thred because what a surprise I have the same problem with my GFX on the samsung r70

I get blue lines on boot aka gfx are screwed.
you can put me down on a list if you want to contact samsung as a group..just private msg me.
Adam

 

Hey Adam.

Im sorry to hear about your problem, apparently more and more Samsung users are being affected these last months...

If you are in the UK you have good chances of a retailer compensation or refund, ill send you a good link via PM.

About creating a group, right now is my only hope of getting somewhere here in Spain, so i think it would be good to get together as many users as possible.

Greetings

Walter

 

Hmm, i think PM's are not avalaible...

Check NvidiaDefect website for more help if you are in the UK.

Moderators, feel free to delete this link if goes against any rules of this board...

Thanks

 

1. Yes, new members can't send PMs (it is an anti-spam measure).

2. I presume you mean this website. Thanks for pointing it out. I wasn't aware of it previously.

John

 

I too have an R70 in for repair with these problems. Seems a flawed model.

This one can boot to safe mode on external screen on XP-sp2. This is enough to backup data to an external drive. Before noticing these posts I tried re-installing nvidia drivers noticing an nv4_disp BSOD error when I managed to boot normally.

Also now suffering from complete spontaneous shutdown even in safe mode. I initially tried to open the case to clean fans but seeing these posts makes me wonder.

I see Samsung's Tech Support guy 'Brigand21' is on this forum. Does he have any comments?

 

this post was made in 2008....and now still loads of peoples reply and report this fault on R70. My R70 got this fault since 2007 and already in the stockroom for about 2 years. My suggestion is give it up. Samsung sucks

 

brb talking to samsung on the problem

 

Hello there fellow HK'er.

How much did you originally buy the laptop for? It's usually not worth paying thousands of HKD to get something fixed that is out of warranty.

 

I have the same problem with the GPU chip or motherboard. I am getting a blanc screen. Same prob as everyone else on this blog. Mine is four years old. Will never buy anything SAMSUNG again. Better to pay a bit more and buy something else. Maybe buy a small desktop where you can get the parts and repair. Unless I can repair myself by buying the chip on line I won't bother. waste of money spending any more on it.