QX410 "Chip Issue" - What is this?

HI. I'm thinking of purchasing a QX410 but I just read a disturbing review on CNET. Has anyone here had a similar experience, either with the chip mentioned or with their customer service.

Here is the link to the review.

Here is the relevant quote pulled from the text.

"Then yesterday. I opened the lid, expecting to get a photo project completed in time for the holidays. Nothing. No power. The unit had been plugged in, the green light was on the power supply, the green light was on on the front of the laptop. But, the laptop will not power up. I now have a large 3-week-old paperweight. I was frustrated, but not unhappy until I called Samsung "product support" for service. Their level of service is completely unacceptable to me. I was told that this was a known issue with this laptop and a chip of some sort would need to be replaced. The rep I spoke with lied to me and told me he would send me a UPS next day label. Wrong. They sent a ground label. A follow up call confirmed that they will ONLY send UPS ground labels."

Here is the full review below if the link doesn't work for you.

"Showing 3 of 10 reviews
1.0 stars
"It was great for the three weeks it worked...." on December 21, 2010 by beccad100 (1 review)

Pros: I like the notebook's design, especially the keyboard, the port selection, the processor speed, the 640 gig hard drive, the touchpad and the size.

Cons: I wish bluetooth was included and I really don't care for the flimsy plastic cover over 2 of the USB ports.


Summary: I shared other reviewers' excitement about this great-looking laptop from Samsung for the first few weeks of ownership. The setup experience was great and I found the laptop very comfortable to type with. I did a lot of research about this laptop before I bought. Unfortunately, I didn't research Samsung's quality of support.
Then yesterday. I opened the lid, expecting to get a photo project completed in time for the holidays. Nothing. No power. The unit had been plugged in, the green light was on the power supply, the green light was on on the front of the laptop. But, the laptop will not power up. I now have a large 3-week-old paperweight. I was frustrated, but not unhappy until I called Samsung "product support" for service. Their level of service is completely unacceptable to me. I was told that this was a known issue with this laptop and a chip of some sort would need to be replaced. The rep I spoke with lied to me and told me he would send me a UPS next day label. Wrong. They sent a ground label. A follow up call confirmed that they will ONLY send UPS ground labels. Bottom line -- I will be without this new laptop for 10+ business days (I added the + due to the holidays). I'm past the return window, so Best Buy won't do anything. I cannot go without a computer (already sold my old laptop) for 10+ days, so it looks like I'm off to buy another laptop (which will NOT be a Samsung) and hope I can sell this laptop, once repaired, to someone for close to what I paid for it.

I understand products have defects. I know there will be some inconvenience when this happens. However, the lack of responsiveness, the lies I was told by the first rep I spoke with, and the general "just read the script" info provided by the reps I spoke with at Samsung frustrate me. We have a Samsung big screen TV that, fortunately, has worked great for 2+ years. However, this experience has frustrated me to the point that I will never purchase another product with a Samsung label again. A great product is nothing without good service.


Read more: Samsung QX410-J01 Review - Laptops - CNET Reviews"