My laptop is a NP680Z5E-X01US running Windows 8.1. For the past few days, I have tried to update the Sound Driver using SW Update, but the update always fails. I considered just downloading the Realtek driver, but what I feared is that it would not work as well with my system as the official Samsung driver would. I have tried talking to the Live Chat twice; the first time used Remote Support but all that did was just uninstall SW Update and revert the sound drivers to an earlier version. The second time I couldn't even get a response so now I'm just stuck. If anyone has a way to deal with this issue, it would be much appreciated.
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Same here, I cant update either, Even tried drivers from a different model. still wont.
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John Ratsey Moderately inquisitive Super Moderator
Did you try using the Export option in SW Update to download the installation package and then run it separately?
It might be easier to see any error messages.
John -
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John Ratsey Moderately inquisitive Super Moderator
John -
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John Ratsey Moderately inquisitive Super Moderator
My file (NP900X4C running Windows 7) contains:
Is there any good reason why you need this update apart from it claiming to be newer? If not, the easiest solution is to ignore it and hope that the next update will be more successful. There's so much that can go wrong when the installation packages get so big.
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Can not update my sound drivers from SW Update
Discussion in 'Samsung' started by NetYaroze, May 27, 2014.