Auto reboot when lid is opened

Hi,

i a facing a strange phenomena. i have a series 5 ultrabook with win8 (np530u4c).
the problem is when the laptop is shutdown (not in sleep or hibernation) and i open the lid.
when i do so the laptop reboot by itself without me pressing the power button. and everything this happens i the pc gets stuck on the win8 logo loading screen.

i have all the latest updates for bios drivers & Samsung utils.

any thoughts ?

 

I have the exact same laptop as you. When I open the lid, the laptop start by itself. But mine boots normally, doesn't stick in win8 logo.
I already sent an e-mail to samsung about this issue, powering on only by opening the lid, and their answer was simply "Contact Microsoft".

I never thought Samsung support would be so baaaad... In Win 7, with samsung Easy Settings, opening the lid and powering on were optional. I think this is more a Samsung issue, not Microsft... Have to live with it.

 

hi,

thanks for the replay... for a second i thought i am going crazy
say do you have express cache installed ?

 

Yes, express cache and rapid start. Express cache is easy to install, its in the samsung update list.
Intel rapid start is a lot more tricky to install... In windows 8 you should install version 2, but its not available for our laptops. You should see the thread about rapid start, in the final posts there are some about installing it in our laptop.
As for windows stops booting when opening the lid, sorry bt I cant help you with that... But its annoying not being able to turn that feagture off. Sometimes I forget and as I open the lid, I push the power button and it immediatly shuts down. Have to press it again.

Sent from my U20i using Tapatalk

 

Check the Samsung Settings program for the Lid Open action. On Easy Settings it's on the Boot Management page (but might be missing from Settings - various features are). If you can't find it under Settings take a look in the BIOS setup.

John

 

Hi John,

thanks for the replay, i tried searching the bios for any relevant option but found nothing, regarding the Samsung settings, i am running win8 and in this version of settings i don't have these options (i had them when i was running win7).

i have a suspicion that it has to something to do with the express cache or samsung settings because it started after installing them (after each update of a driver or samsung software i restarted the laptop in order to isolate the program\driver causing the problem)

 

I think one factor is that there are BIOS settings which can only be edited using Easy Settings / Settings and something has carried over which can't be changed until Samsung adds more functionality into Settings. Not helped by Windows 8 using UEFI.

Something I would try is (i) disconnect mains power; (ii) remove / disconnect battery (see picture here); (iii) hold down power button for 30 seconds. This sometimes clears messed up CMOS settings.

John

 

will try, ill update afterwards
thanks

 

OK, i have some updates:

i tried what john suggested, that is (i) disconnect mains power; (ii) remove / disconnect battery (see picture here); (iii) hold down power button for 30 seconds, well it unfortunately did not work.
what i did figure out are some clues connecting this problem maybe to ExpessCache:

1. every time i mange to reboot the laptop after it gets stuck on the win8 boot logo (i force close the laptop by pressing the power button for a few seconds)
i see that the ExpessCache total used space is initialized, for example if before a boot stuck i have 3GB of data in the issd after the boot it goes down to 70MB which is the initial size after formatting the isdd (via ECCmd.exe -FORMAT). i think it is very interesting...
2. the boot stuck always happens after booting the laptop from a "cold" state meaning when it is shutdown (not in sleep or hibernation)

any thoughts ?

 

2 questions: do you have UEFI on in BIOS?
In what format is your iSSD? MBR or GPT? You can see that in disk management, right click on iSSD and if it says convert to GPT, its in mbr mode. If it says convert to MBR its in GPT. It seems that its something related to express cache. In disk manager erase all volumes in issd, convert to gpt, reboot, turn on UEFI, install express cache. See if that works.

Sent from my U20i using Tapatalk

 

Hi, thanks for the replay
regarding UEFI - its currently disabled in my bios (can you elaborate what it means ?)
regrading my iSSD format i see to converting options: 1.convert to Dynamic Disk & 2. convert to GPT disk (which is grayed off and cannot be selected).
my iSSD is separated into to partitions 1. 16GB & 2. 6GB(hibernation partition) please see my added img

 

The UEFI part is no really that important. About the iSSD, first you have to delete those 2 partitions, and then you can convert to GPT. After conversion, install express cache. And then, IRST, but only version 2.0. You may have some problems instaling IRST, but that is general... Just try to format the iSSD in GPT, and then install rapid start. If all that goes well, see if the laptop still freezes when opening the lid. uEFI is a bit more complicated to explain here, but search google about UEFI and BIOS.

Sent from my U20i using Tapatalk

 

ok will try, regarding IRST, were can i find it ? i dont see it in the swupdate software. is it the intel rapid storage ? i see only version 11

 

No, you have to download from the support page of another laptop. Its in the thread of guide to intel rapid start, its one of the most popular in samsung topic. If you cant find it, i'll put the link here, but cant do that now because I'm not on a computer. But the main thing here is see if those freezes when turn on the computer with the lid have something to do with express cache and the iSSD. Do that with the iSSD (no worries, you can go back if you want to), and install express cache. Reboot. Then turn off and open the lid to see if it still freezes on windows logo.

Sent from my U20i using Tapatalk

 

Ok, some first inputs: i have done as you suggested installed both EC and IRST. the laptop does not stuck on boot any more (after 5 tests) but the EC seems to be unmounted. when i do ECCmc -INFO i see that it is not mounted. maybe that's why i dont get stuck anymore... because of the EC.
so i think we can clearly say that the problem is with the EC.... what can be done to fix this ?

 

Hi,

i think a can mark this post as SOLVED!.
with the help of Mata_Ratos and his posts here i managed to make some progress with my problem.

a short recap: NP530 (500hd + isdd 24) with win8,
after installing all the drivers + Samsung apps i started experiencing boot stuck after booting up the laptop from a shutdown state.
with the advise of Mata_Ratos and a process of alimination a found the the driver that was causing all the problems was Intel Rapid Storage Technology (not to be mistaken with Intel Rapid Start Technology)
installing Intel Rapid Storage Technology (ver.11) from the SW Update caused the laptop to stuck at boot + to clean my express cache every time i managed to reboot without getting stuck on boot.

Steps to fix:
uninstalled expresscache & Intel Rapid Storage Technology
reboot
see Mata_Ratos post for cleaning the ExpressCache drive http://forum.notebookreview.com/samsung/638783-some-new-progress-expresscache-issue.html#post8955543
reboot
installed expresscache
reboot
installed Intel Rapid Start Technology ver.2 ( very importent) can be found in this forum.
reboot

if you wont install Intel Rapid Start Technology the ExpressCache will not function. also be aware not to install Intel Rapid Storage Technology from the SW Update.

That's it, after a few days of testing this fix i can say i didn't encounter any more stuck on boot !

Many thanks to Mata_Ratos

 

Happy to know that you solved your problem. These Samsung laptops have a personality of ttheir own.
You might find that once and a while, when you reboot, it will tell you that it will create a Hibernate Partition, etc... Sometimes it happens to me, I click "Ok", it creates the partition, express cache also resets, but thats fine. I hasn't happened for a while now, and I think it happens more often if I have UEFI disabled in BIOS... But, other than that, everything's working fine, NOT THANKS TO THE TERRIBLE SAMSUNG SUPPORT!!!!!

 

installing the Intel Rapid Start Technology automatically create me a hibernation partition.
the thing that i don't understand is why the keep pushing that damn Intel Rapid Storage Technology driver in the SW Update...

 

I think the storage driver is somewhere in that package, which might be better than whatever is in Windows, but we don't need the rest.

John