sager NP9377s shutting off mid gaming

just got a sager NP9377s within the last month, sli 880m, i7-4810MQ Processor, 512GB Crucial M550 ssd, icd thermal compound and windows 8. it shut off twice while gaming last night, about once every 2ish hours, and i cant tell if its overheating or something else is wrong. i was playing metro last light the fans where set to max the whole time and the back was propped up about an inch for more air flow, dont have air conditioning so my place was about 78f. downloaded realtemp and cpu was about 50-55 from what i could tell and i didnt monitor the gpus, i will tonight. the thing is it started back up almost instantly both times something i didnt think was characteristic of an overheat shut off, the laptop was warm but by no means hot to the touch. the air coming out was pretty hot but nothing i hadnt felt before in the previous weeks. any thoughts would be great. i also just purchased a cooling pad which i should have in a few days.

 

Unfortunately mine was doing that too before I sent it to get the 880Ms replaced. They're your most likely culprit, they're horrible cards. Sager should really start offering downgrades to the 780M on RMA...

Try disabling SLI and see if its still happening.

 

great... did you have any trouble getting them to do that under warranty

 

Does the light on the brick cut out when the system shuts down?

 

No, I actually only requested they replace one and they replaced the pair. Mine was a bit more severe than that though, I had my slave card already crash and disappear from the system and come back. Who is your reseller? The reseller makes a big difference.

If you haven't had the machine for 30 days, I'd return it and get a refund and wait for the next gen cards to launch in a month or two. 880M is seriously bad.

EDIT: Even if the brick is going out, he would have a defective battery if the system is rebooting when it loses power, it should drop the clocks immediately, not reboot.

 

today it has been 32 days since purchase so returning it is probably out of the question, the light on the brick does not turn off to my knowledge and i bought it directly from sager

 

The best you can do is contact Sager and start an RMA. Tell them what happens but before that, track your temps and such to send with them to show that its not a temperature issue.

 

Often if the brick gives out a system will shut off during full load.

 

Nah, I threw Valley at mine and cut the power to test it, the cards immediately throttled and the screen dimmed. I tested it before I posted that to make sure I wasn't talking out of my backside.

As soon as I plugged it back in, the clocks kicked back to normal.

Sent from my HTC One_M8 on Tapatalk

 

Pulling the brick out is a different state the brick cutting itself out.

 

The first conclusion I would jump to if this happened to me would be that the brick is not providing the system with enough power.

 

That or vrm overheating.

 

i tracked the temps and the cpu doesnt get above 64 and the gpu doesnt get above 74ish i also have it on a cooling pad so i dont believe it is a temperature thing. i also havent seen the light on the brick switch off or dim. i timed how long it would take while gaming for it to shut off and it seems slightly random as in one time over 2 hours and another 20 mins. this is swaying my opinion towards the power supply/ the outlets in my house with the thinking that if it was heat it would be less random and noticeable.

 

i did notice the out put of the brik is 16.9a 19.5 volts = 329.5 watts could this be it?

 

It would be too late to return it, but you still have the 1yr warranty.