Sager NP8454...

This is just a simple review of the NP8454, which I guess doesn't matter much since they've discontinued it, but consider it a cautionary tale for their future OLED units. I have had it for just over a year and I have to say that it is still a GREAT looking laptop. The OLED screen is gorgeous, no complaints there. The form factor of the laptop is excellent, full featured lit keyboard with 10 key, relatively thin bezels, solid hinges, fast enough for gaming.

i7-9750H @ 2.60GHz
16GB DDR4 2666MHz
1TB WD Blue SATA III 6Gb/s M.2 SSD
RTX 2070 8GB
15.6" 4K UHD 3840 X 2160 Samsung OLED
$2000

This is my second laptop from Sager, the first had issues with their GPU/CPU paste application, lasted 3 years, fair but not great.

Unfortunately I will not be recommending the laptop or Sager in this post.
My game of choice is BattleTech, with the RogueTech mods. Turn based but very high graphics load. Sorry I haven't done any benchmarks (not that literate), but it runs well with most options maxed out. The problem with this laptop is not the laptop. It's the power supply, and Sager. After having it about 8 months it started shutting off in the middle of the game. It isn't the laptop shutting down, it's the power supply not being able to keep up, high graphics load with the OLED lit is just too much for it. And forget about running a laptop cooler from usb. Even with the battery removed the power supply will still shut down, let it cool a while, right back on. Contacted Sager support with 2 months left on the warranty,.....24 emails and 3 months later they send me a RMA for OUT OF WARRANTY repair.

Sager has lost a repeat customer over quality control issues and a power brick. I won't say don't buy Sager, I really like this laptop (other than the stated issue), but the frustration has made them not worth the price.

 

Really sorry to hear about your experience. I certainly hope you can recover from this experience. I highlighted what you said your system cost. Not because it is unusually high. Rather, it is a reminder that laptops are expensive for what you pay for. It can be hit or miss above and below that price point both in terms of hardware performance and feedback/support from the vendor. Fortunately, there is a Sager representative active in the forums. I would have encouraged you to reach out to him sooner or later. @Meaker@Sager but looks like you may have found this forum later than you needed.

Again, good luck.

 

Can you message me your details, I can always follow up a situation and pass on any concerns.

 

No message ability yet.
header from order email:

CustomerID# 80316
Thank you for your order. Your order number is 15115079, placed 01/17/2020 at 06:27PM.

shipping:

Your order has shipped. (Order#: 15115079 placed on 01/17/2020)
To track your package visit the following link:
https://www.GenTechPC.com/orderdetails.asp?OrderID=15115079
Here are your Tracking Numbers:
Carrier Tracking Number Date Shipped
UPS Ground (free : 1~7 days) 1Z90X3104249892798 02/05/2020

support account activated December 23, 2020, 24 emails later:

Sagernotebook RMA <[email protected]>
Tue, Mar 9, 5:00 AM
to [email protected]
New RMA 3081413 issued notification
Thank you for requesting a Return Merchandise Authorization (RMA) Number from Sager Computer.
Your RMA Number is valid for 15 days, and will expire on 2021-03-23.
RMA Number: 3081413
For your out of warranty service request, we will need ten working days to run diagnostic tests and provide you with an estimated repair cost. There is a minimum $45.00 diagnostic fee.
We will waive the $45.00 diagnostic fee if you approve the repair work. We will charge a flat labor fee of $95.00 + the quoted price of any required parts and shipping.

No thanks.

Lance R Butler

 

So basically you need a new PSU? (best case scenario btw)

Worse case pricing, you can pick one up on eBay or Amazon for less than $100.

But if you initiated an RMA before your warranty expired and have an email audit trail of such, you have a perfectly valid claim to warranty service.

 

I believe the power supply is too weak for the laptop's power draw potential, not defective. I have been looking online but haven't found anything better yet. Actually I believe it would be fine if I could come up with a way mount a couple of cooling fans to the brick.

 

Do you have any correspondence from before your warranty was expired?

 

Sager Techsupport <[email protected]>
Dec 23, 2020, 5:46 PM


to me


Hi Lance Butler,

When you insert the AC adapter in to the jack, do you feel the lack loose? Do you see any LED on the AC adapter?

When the AC adapter is connected to the computer, do you see power LED and battery LED on the computer lit?

Please take a picture of the label on the AC adapter. Let me see the label.

Ticket: https://support.sagernotebook.com/helpdesk/tickets/174000

Allen Zhang
Sager tech support
1-800-741-2219
1-626-964-4849


On Wed, Dec 23 at 12:01 PM , Lance Butler < [email protected]> wrote:
Laptop repeatedly shuts down showing no power (battery or a/c) even when remaining plugged in (cords seated properly, household current on). Happens during gaming sessions (turn based games, not 1st person nor VR). I have to unplug the reinstall the plug for any power lights to come back on the laptop, then let it recharge to use. I do not believe the supplied power brick can support this laptop.


The first of 24.

 

I'll ask and see, any particular reason for the 2.5 month gap between the support request and the RMA being raised?

 

23 other emails, send me your email and I'll forward all of them to you, won't let me copy and paste that much here.

 

That's fine, just needed to know there was continual communication. I've sent out the feelers in this one and will get back to you.

 

Ok, you should have received a shipping label. Don't worry about the charges as this is a mistake caused by the opening of the RMA when it was. It is being treated as a warranty repair.

 

@Meaker@Sager saves the day yet again

 

It's usually just a misunderstanding to be fair

 

@Meaker@Sager Your a legend as always!