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    *** Official Clevo P770ZM / Sager NP9772 and P770ZM-G / Sager NP9773 Owner's Lounge ***

    Discussion in 'Sager/Clevo Reviews & Owners' Lounges' started by HTWingNut, Jan 6, 2015.

  1. DaveFromGameaVision

    DaveFromGameaVision Notebook Consultant

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    Maybe they didn't use your charger. I'd assume they would have several setup that they could use when assembling/testing the systems rather than bothering with opening every single one. But I might be wrong. Have you tried a different 3-prong cable from the wall to the charger?
     
  2. Tsubalachi

    Tsubalachi Notebook Enthusiast

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    I tried different outlet if that's what u meant, but I haven't gotten a chance to try it in another room since uh I'm renting apartment. It's quite complicated. One of the outlets I tried even had Xbox one and TV plugged in before, but it doesn't work when I plug my charger in.
     
  3. Support.3@XOTIC PC

    Support.3@XOTIC PC Company Representative

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    When did you send these out. We typically do reply within 24hrs. Did you use the submit RMA request on our site? If so you should have gotten a ticket number, if you can PM that to me I can see what happened. Also check your spam/junk folder as a combination of "Service" and "Xotic" can trigger the filter.
     
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  4. Tsubalachi

    Tsubalachi Notebook Enthusiast

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    Voice mail was from last night. And I just sent an email after Dave suggested to email xotic PC and see if I can get another charger sent to try. I used click Here to chat, then it gave me a ticket number 13409. So next time I should use RMA? I don't even know it's there. Sorry for my attitude.
     
  5. Support.3@XOTIC PC

    Support.3@XOTIC PC Company Representative

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    I see, if voice mail was from last night you should be getting a call back shortly. Instead of sending an email its best to open an RMA ticket. Go to our site, then towards the top right click on "Contact" then in the middle under Service and Support click on the link under RMA Request.
     
  6. Tsubalachi

    Tsubalachi Notebook Enthusiast

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    Thank you I will try that. I get off school quite late today, I won't be able to get to my laptop till night. Is 24 hour tech support 24 hours? Or it's not, because by the time I get home u guys would be off. It's really frustrating because I've waited for 2 months before buying and 2 weeks for this laptop to arrive. I don't want to spend another long period to get this thing settled.
     
  7. Support.3@XOTIC PC

    Support.3@XOTIC PC Company Representative

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    It is 24hr M-F, however after hours staff isnt as much as during the day so they could be on the phone. Since you've left a voicemail last night you'd get a reply to that sooner then leaving another one. So if the call does not get answered try back in a little bit.
     
  8. Fastidious Reader

    Fastidious Reader Notebook Evangelist

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    So just a cheeky thought as the 770zm/zm-g is retired to be replaced by the newest model. Does that make this one the Adam West?
     
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  9. Tsubalachi

    Tsubalachi Notebook Enthusiast

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    Since Xotic PC isn't calling back, I decided to all Sager for help. The technician gave me an answer that's the only reasonable explanation. My 330W adapter requires 16.9A where as my room only has 15 according to the circuit breaker. I asked if getting 230w would solve the problem, he said it should. I'm just posting here to see what u guys think?
    Despite all that, I still had a problem, I plugged it in in another room that's not 15A but the circuit breaker turned off the power in my room..... not the one i plugged it in....
     
    Last edited: Sep 15, 2015
  10. DaveFromGameaVision

    DaveFromGameaVision Notebook Consultant

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    Alright so if it could be the circuit breaker but it sounds like the charger is at fault. I just plugged mine in to my killawatt and max draw is 11.4W for a second or two before it drops to 0W once the charger is "on". There is no way that charger is supposed to draw 15A+ when you first plug it in. You said before that you've run an XBOX One and TV on the same circuit and it is fine, the xbone will draw over 100W in use and your TV is probably drawing at least that much if not more (depends on model).

    If the charger immediately causes the breaker to go off when you first plug it in without it plugged into the computer then it is faulty.
     
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  11. Tsubalachi

    Tsubalachi Notebook Enthusiast

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    In addition to that, it also happens when I plug "only" the adapter in (it wasn't connected to the laptop). So I'm thinking it's the charger's problem, I contacted Xotic PC through email, phone and RMA, hopefully they can get me a new one asap.
     
  12. Meaker@Sager

    Meaker@Sager Company Representative

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    That's the output current, not the input current.

    If the brick took in 15 amps at 110v you would be looking at 1600 watts of power draw and the brick would promptly turn into molten slag.

    You only have to worry about the ring when running some of the extreme desktop setups. In the uk you can get 2kw power supplies for PCs because our regular wiring can cope with it ;)
     
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  13. Tsubalachi

    Tsubalachi Notebook Enthusiast

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    Problem is I do not know which one's at fault. The only thing I can be certain of is that there's nothing wrong with my circuit breaker. I can still use my girlfriend's laptop and Xbox. Holy **** 2kw.... UK... the dream!
     
  14. Meaker@Sager

    Meaker@Sager Company Representative

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    Since our voltage is around double yours we can handle about twice the power ;)

    It could be shorting and tripping the breaker, that is possible.
     
  15. Support.1@XOTIC PC

    Support.1@XOTIC PC Company Representative

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    Tsubalachi, I'll follow up with our service team and have them reach out to you. I'm sure they would soon anyways, but I'll bring it up with them. And if you need any help, feel free to PM or email me.
     
  16. Bullrun

    Bullrun Notebook Deity

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    This is a bit confusing. You plugged in another room that's not on a 15A breaker, (20A I assume). The other room did not trip? But your room's 15A breaker trips when the charger is plugged in, in your room?

    Is there a bathroom with a GFCI in it? That circuit should be 20A. Test there. See if the GFCI trips too.
     
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  17. Prema

    Prema Your Freedom, Your Choice

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    Sounds like the guy who wired your rooms put them all on a single fuse...so all things connected in 'all of them' add up to the total power draw and maybe power bill. ;)
     
    Last edited: Sep 16, 2015
  18. Mr Najsman

    Mr Najsman Notebook Deity

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    Lol "exotic service" :p I can see that triggering filters.

    Or he needs to call Ghostbusters.
     
  19. Tsubalachi

    Tsubalachi Notebook Enthusiast

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    No, I plugged the charger into another room but the breaker of my room tripped.
    I just did it in one of my bathrooms, and it has GFI label on it, and it worked without tripping my circuit breaker. I'm really confused now.
     
    Last edited: Sep 16, 2015
  20. Prema

    Prema Your Freedom, Your Choice

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    Check my comment a page back...both rooms (and maybe more) are on the same fuse/meter which is probably already at its limits as it is...
     
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  21. Bullrun

    Bullrun Notebook Deity

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    If you plugged it in another room and your room's breaker tripped that second room is on the same circuit breaker as your room. Just as Prema said. So, the circuit is, likely, overloaded. The bathroom GFI not tripping is a good sign that the adapter may be fine. It doesn't have a short or Ground Fault, it works.
     
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  22. t456

    t456 1977-09-05, 12:56:00 UTC

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    Yes, overloaded and far too trigger-happy. There should be a little lag before the breaker is tripping. That applies to all transformer-based appliances, even tiny 5V chargers for phones and alike. It's just that the 330W adapter has much, much larger capacitors, so the peak current is both higher and lasts longer. You will not see this happening on a Kill-a-Watt or equivalent as the peak is too short for it to pick up (let alone display):
    Of course, that's without measures to limit that current, but it'd still be 2-3x the socket-measured value right after plugging it in.
     
  23. Tsubalachi

    Tsubalachi Notebook Enthusiast

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    If that's the case I already removed both TVs and Xbox just for this laptop, yet it still happens. This is really unusual, could be my fuse being overly sensitive to this specific model? I should really go for a 230W adapter if that's the case. At least the Inrush wouldn't be as high? Maybe? Since I don't think it's overloaded, the only explanation is that it's too "trigger-happy" as u said.

    This circuit breaker was able to run 2 laptops, 2 phone chargers, 1 xbox one, 1 ps4, and 2 TVs at the sometime without a sweat. Now i have removed them all but it still happens. At least now I can pinpoint the causation! Thank you guys!

    Update: I sneaked into my roommate's room just to try it and it worked! Since Im living with my girlfriend in the same room I am not going to unplug all her electronics just to use mine. So 230W it is! :)
     
    Last edited: Sep 16, 2015
  24. Bullrun

    Bullrun Notebook Deity

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  25. DaveFromGameaVision

    DaveFromGameaVision Notebook Consultant

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    My CLU is getting here Friday so I figured now would be a good time to cut the bottom cover, it still needs some cleanup but it is at least functional. There's a noticeable increase in airflow without the grating. :D

    [​IMG]
     
  26. Fastidious Reader

    Fastidious Reader Notebook Evangelist

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    Got in my 770zm-g, getting all my work stuff setup and whatnot. Anyone have a suggestion on a good inexpensive (something under $100) US, Canada or European made messenger bag for a laptop this size. One I got a few years back is just a little to narrow in width for this model.
     
  27. Meaker@Sager

    Meaker@Sager Company Representative

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    Just don't get anything in the fans ;)
     
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  28. HTWingNut

    HTWingNut Potato

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    Did you do before/after temps? Would be curious. But yeah always glad to see this. It's like wearing a helmet over your face and then taking it off. Breathing much easier.
     
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  29. Chrack

    Chrack Notebook Consultant

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    Today i buyed the 330W PSU.
    Wow is that a "fat lady" :eek:
    [​IMG]


    Now it´s time for new benching.
    CPU @4,5Ghz and GPU + 300Mhz clock and +480Mhz Memory @ +87,5mv
    Firestrike 10 771 haha 771 like my P771ZM :p
    [​IMG]

    CPU @ 4,7ghz
    Firestrike 10783 only 12points more!
    [​IMG]

    GPU reach 46C (cold as ice) :cool:
    But more with GPU + 300Mhz clock and +480Mhz Memory is not working even with + 100mv (GPU ASIC 69,7).
    And more as +100mv i will not go :rolleyes:
     
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  30. Prema

    Prema Your Freedom, Your Choice

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    NICE!

    Did you try with lower vRAM (something like 400Mhz) and then raise the core and voltage?
    1.2v is no problem for benching as long as it can be kept cool enough (below 92c on Maxwell gen 2)
     
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  31. Chrack

    Chrack Notebook Consultant

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    @Prema
    Yes first i leave memory clock @ stock and raise core and voltage.
    With 300Mhz @ +87,5mv it´s the end. 310Mhz it becomes screen flicker and other errors even with +100mv.
    Setting higher the Voltage didn´t try i think +100mv is enough or not? (will not damage the gpu)

    Problem is that i only can see the gpu temp but don´t know the Vram temp.
     
  32. Prema

    Prema Your Freedom, Your Choice

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    IRC max should be about +0.138v, which gives you 1.2v (which btw is about stock voltage for a GM204 in a desktop).
    You can try it, then you will know for sure that it's the cards limit.
    (vRAM won't be overvolted, so as long you don't make +480Mhz your daily OC it'll be fine)
     
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  33. DaveFromGameaVision

    DaveFromGameaVision Notebook Consultant

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    That's no fun, I've heard jamming random things into fans spinning at high RPM is good for them! :p

    It was a several C drop for the CPU running Prime95. I don't have an exact number because the CPU temp was too high IMO to leave it there for too long. I think I'm being held back now by the cruddy thermal paste Intel puts in between the die and ihs. The CLU is getting here today so I will be delidding this weekend, I cleaned up the edges of my cuts yesterday so I will post some pics when I'm not at work. :D
     
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  34. Chrack

    Chrack Notebook Consultant

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    aaaaaaah nooooo :(
    3 points for hit 11K

    Firestrike 10997 points
    [​IMG]

    These are the max settings with my 980m.
    CPU @4,8Ghz and GPU + 355Mhz clock and +470Mhz Memory @ +137,5mv
    Lol GPU with 48C degree.

    I think with CPU @4,9Ghz i brake the 11K :D
     
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  35. Mr Najsman

    Mr Najsman Notebook Deity

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    Nice! Did you do several runs? Mine are always fluctuating in score. Make sure nothing is running in the background and try some more with the same settings, you never know :)
     
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  36. D2 Ultima

    D2 Ultima Livestreaming Master

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    When a single GPU machine beats your SLI machine... the upgrade itch rears its beautiful and ugly head. I wonder what I would be capable of with my full upgrade plan implemented XD
     
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  37. Scerate

    Scerate Notebook Evangelist

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    you could also try fiddeling around with memory timings to get some juice out of it, i actually can oc my crucial DDR3L from 1600 11-11-11-32 to 1800 10-10-10-30
     
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  38. Chrack

    Chrack Notebook Consultant

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    Yes i do serveral runs of course ;)


    hehe,
    yes i beat your SLI machine but change your GPU´s to 970/980, and you are the King ;)
    The Maxwell Cards are very good and Nvidia have done a good work with it like Power and Temps.

    I hope Pascal is the next big jump and fit in our Power Book :D


    That is the next thing what i will do ;)
     
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  39. Chrack

    Chrack Notebook Consultant

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    Yes i break the 11K now in Firestrike :p
    [​IMG]

    CPU @ 4,7Ghz
    GPU @ 1486Mhz Core clock (+360Mhz) and 2965Mhz Memory Clock (+460Mhz) and Voltage +137,5mv
    Firestrike 11006


    It´s strange because yesterday i tried with
    CPU @ 4,8Ghz
    GPU @ Core clock (+355Mhz) and Memory Clock (+470Mhz) and Voltage +137,5mv
    Firestrike 10997

    Perhaps because i have closed the programms like Core Temp, Intel XTU and Nvidia Inspector?
     
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  40. Kommando

    Kommando Notebook Evangelist

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    Run 3D Mark 2 times and you'll always get differing results. Thats normal. ;)
     
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  41. Prema

    Prema Your Freedom, Your Choice

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    Sweet! :)

    Now install W7 and repeat, it'll brake the 13K GPU score easily by using the same clocks...

    EDIT: READ it AGAIN guys I am NOT talking about the total score, which btw is highly CPU dependant >>> He already has 12.9K GPU score...
     
    Last edited: Sep 19, 2015
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  42. Chrack

    Chrack Notebook Consultant

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    @Kommando
    I know ;)
    But yesterday i tried 6 times and didn´t reach the 11K even with 4,8Ghz CPU.

    But it´s ok my target of 11K is done :p

    @Prema
    WTF you mean with W7 there 2K more than W8.1 in Firestrike??
    i thought that W8.1 is better for gaming than W7 :eek:
     
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  43. TomJGX

    TomJGX I HATE BGA!

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    Win 8.1 isn't so good for CPU performance but honestly, are your sure @Prema? 2k more seems a bit too much of a gain...
     
  44. D2 Ultima

    D2 Ultima Livestreaming Master

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    I know Win 8.1 boosts the physics performance, but I didn't know it killed GPU performance in firestrike.
     
  45. octiceps

    octiceps Nimrod

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    I thought it was vice-versa, W8 reduces the physics score but boosts the graphics score in FS
     
  46. Chrack

    Chrack Notebook Consultant

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    Ahh ok,
    now i know what you mean ;)
     
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  47. D2 Ultima

    D2 Ultima Livestreaming Master

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    No, I'm fairly certain it boosted physics. But I didn't know it reduced graphics; I know Mr. Fox runs firestrike in Win 8.1 because of the score boost (probably all he uses Win 8.1 for).
     
  48. DaveFromGameaVision

    DaveFromGameaVision Notebook Consultant

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    I'm wrapping up with my delid now, got a lot of nice clips and I'll be putting together a short video for everyone soon. I gotta say the vice only method is awesome, took me about 5 seconds to get the lid loose enough to pull off. I'll post some temps when I get it reinstalled. :D

    edit: She boots up! Idle temps are good, I don't have my charger with me but I will be running Prime tonight.
     
    Last edited: Sep 19, 2015
  49. DaveFromGameaVision

    DaveFromGameaVision Notebook Consultant

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    Just got done with 30 mins of GTA 5. Average CPU 72C max 88C running full turbo 4.2GHz+ on all cores the whole time. Before the delid it would thermal throttle pretty quickly maybe 10 mins. Max GPU temp was [email protected] 1325/1400.

    Prime95 blend on all 8 cores still causes a thermal throttle after about 10 mins but it will run close (~4Ghz) instead of dropping lower. Large FTTs took about 5 minutes to thermal throttle instead of a couple like before.

    I think I've still got some fine tuning to do, I need to sand the bottom of the lid to get it to sit a bit tighter.
     
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  50. Tsubalachi

    Tsubalachi Notebook Enthusiast

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    Where did you buy the PSU!? I wish I can just grab one nearby instead of asking Sager to ship one
     
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