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    **M980NU (X1/Commanche SLI/NP9850) Owners Thread**

    Discussion in 'Sager/Clevo Reviews & Owners' Lounges' started by Pman, Jul 30, 2009.

  1. dondadah88

    dondadah88 Notebook Nobel Laureate

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    what's up?

    how you been?
     
  2. Blacky

    Blacky Notebook Prophet

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    People with ATI cards have been reporting the problem as well. This may not necessarily be a driver related problem. I still think it's something related to DirectX 11, in other words, the problem is at Microsoft ...
     
  3. Neil@Kobalt

    Neil@Kobalt Company Representative

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    Nvidia started working on the problem well before the "Notebook Powermizer Issues - Please post here" thread was started :)
     
  4. MonkD

    MonkD Notebook Enthusiast

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    Neil: That's what I'd assumed from your previous posts, but at least from what that guy on their forum said it sounded like they hadn't. Hopefully you're right...I'd love to see a fix sooner rather than later. =)
     
  5. Alexrose1uk

    Alexrose1uk Music, Media, Game

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    Neil told us Kobalt owners that he recieved some good news from Nvidia this morning on the issue, so hopefully we'll be looking at some heavily tweaked mobile driver release in the near future.

    Of course if that comes out and still doesn't work -_-
     
  6. MonkD

    MonkD Notebook Enthusiast

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    Best news of the day. =) Thanks for the update Alexrose1uk! Now I'm getting all giddy inside thinking that there might be a fix coming...haha.
     
  7. Droniac

    Droniac Newbie

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    Notebook BIOS is now up-to-date (yay), but I'm still having the same DPC latency spikes issue.
    It does not appear to be PowerMizer related, because disabling PowerMizer has no effect on the problem.
    It still gives irregular DPC latency spikes regardless of what I'm doing.
     
  8. Alexrose1uk

    Alexrose1uk Music, Media, Game

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    Check powermizer is actually disabling on both cards, also check with wireless completely disabled.
     
  9. gpilot

    gpilot Newbie

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    Greetings all:

    This is my first post here, however I have been looking at these issues with the NP9850 (I just got one) and would
    REALLY appreciate it if everyone here can chime in to answer a few questions. I may be on to something regarding the DPC/stuttering/video glitch issues, then again, maybe not. Your replies to greg9850ATborg1DOTcom (email addy will expire in 10 days) would really be appreciated...or post here!

    1. Are you are booting from a RAID 0 or RAID 1 array, using the onboard BIOS option (software raid) or booting off just one HDD?
    2. How long (approx) did your install of Windows take (if you installed from scratch, not upgrade or repair install)?
    x86 or x64? Win Vista or 7?
    3. Can you have a look at your event viewer (Computer, RT click, manage, event viewer, windows logs, system)
    --what I am looking for is any error related to nvraid64 or nvstor64, ***see attached screenshot***

    4. If running RAID, was your install done by the factory or did you perform it yourself?

    5. If you tried RAID0 and single-disk boot, was there any difference in your symptoms?

    6. What brand of HDD's are you using?

    7. What symptoms are/were you experiencing and are they reproducable or just random?

    8. BIOS revision number? (F2 on bootup at bios screen)

    9. Nvidia chipset and video driver version numbers? (if you dont know just skip)

    10. DirectX version?


    Where I am going with this is that this may not be a DX11 issue or Nvidia video driver issue at all, it may be related to the storage drivers for the MCP79 chipset. I just got the machine and
    can say for certain that when the hiccups in DPC latency occur there are disk errors on (my) RAID0 array. The OS seems to be
    able to compensate for these errors so there is no crash however you will notice video and/or audio hiccups. For gaming this is definitely annoying however when running disk intensive apps it all but renders the computer useless for me unless I can find a fix. The games are fun however I bought this machine because of my CUDA capable apps can use the GPUs as additional processor cores....if you're not familiar with CUDA dont worry about it :)-) but your answers to these questions would help a LOT!!!

    Sager support has indicated there seems to be some sort of EMI between the drives-circuit traces-MCP79 controller which may be causing these errors and they suggest enabling "spread spectrum clocking" on your HDD's firmware. The Nvida control panel allows SMART tests to run on the HDDs in the 9850 but it only reports Pass/Fail, if you remove the HDD's to another machine you can run a SMART test and see if SSC is enabled or not (without destroying any data).

    WARNING WARNING I have not done this yet as the DOS-bootable iso which the software boots from to toggle SSC on seems not to be able to access the HDD's directly when installed in the 9850---even of RAID disabled and SATA AHCI enabled in BIOS, so I have to remove the drives to another machine to perform this. I DO KNOW FOR CERTAIN if SSC is enabled and your machine does not support SSC then the drive(s) will be UNUSABLE until you can hook up the drives to a machine which does support SSC and disable the feature.

    Sorry for the lengthy post but your answers will tell me if my problem is an isolated one or if there might be something to
    this. I plan to enable SSC on my drives and will report back.

    THANK YOU!!!
     

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  10. Alexrose1uk

    Alexrose1uk Music, Media, Game

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    1. I've tried RAID0 and single drive setups.
    2. Errr..half an hour-ish. X64 both Vista and Win7.
    3. Had a quick look...Only NVstor entries are warnings, rather than errors (Reset to device,\Device\RaidPort0, was issued), there are no errors as per your pictures.
    4. Both
    5. Western Digitals
    6. Stutter...completely gone when Nvidia GPU drivers are removed
    7. 1.00.06
    8. Currently using 15.50 chipset,and 196.21 IIRC video.
    9. Updated to latest.
     
  11. gpilot

    gpilot Newbie

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    double post please delete
     
  12. madpoet

    madpoet Notebook Evangelist

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    Has anyone ever found an alternative power brick for the M980NU? The problem is that the cord from the brick to the unit is just too short. I have no idea what they were thinking with this one. I have to leave the brick sitting on my bed when I'm using the laptop at night.
     
  13. gpilot

    gpilot Newbie

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    Are you handy with a soldering iron??

    How much more length do you need? If it isn't too much longer than stock, you could cut the cable and splice/solder in a short length to make a longer cable. If you are not comfortable with this, please do not atempt. If you wanted a really long cable, you would have to increase the conductor size as the voltage drop on a long cable with the same wire gage of the original will incurr too much voltage loss.
     
  14. madpoet

    madpoet Notebook Evangelist

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    Another 2 feet would be excellent ;) But I don't feel like hacking it. I guess I'll just live with it as is.
     
  15. gpilot

    gpilot Newbie

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    Alexrose:

    Can you clarify? You removed the Nvidia GPU drivers....but you lost your native video resolution with the Windows VGA drivers, no?

    So you reinstalled 196.21 and are tolerating the glitches or are you running different video drivers?

    Thanks!
     
  16. Alexrose1uk

    Alexrose1uk Music, Media, Game

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    Yes you do lost a lot of control and functionality running windows default VGA unfortunately, however removing the Nvidia GPU drivers completely eliminates my stuttering, which makes it fairly obvious where my issues originate, or at least are exacerbated by. As you have hard drive issues however I believe we have a seperate problem.

    Currently I'm using 196.21 and using my work around (in sig) to make the glitching tolerable but not cured, because otherwise I'd have an expensive paperweight, as it stands Nvidia are well aware of the issues caused by thier drivers, and are working on it.
     
  17. gpilot

    gpilot Newbie

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    Alexrose:

    Yes I think the storage (raid) drivers have a lot to do with this issue however the HDD's check out fine individually (Hitachi DFT from DOS bootable iso) when connected to another PC.

    I read your guide, I'm going to try a few things this weekend to determine if disabling the vid drivers affect the raid errors. I am inclined to think not, because the install of Win7x64 took 1 +45 or so, way too long IMHO. I am also going to try enabling SSC on the HDD firmware, as suggested by Sager. Further research indicates SSC is intended to reduce EMI to devices outside the PC, not within it, however maybe there is a shielding problem or a problem with the design of the dual bay connector where both HDD's are communicating with the MCP79 through the same connector. Originally when I had both HDD's placed together in the 2-drive bay I was unable to get past the initial Win 7 install screen loaded from the DVD when installing Win7, partitioning was OK but the install just hung forever at 2% "extracting windows files". Separating the HDD's into different bays allowed the install to work, albeit slowly.

    As I am on the road now until Sunday I really can't get too deep into this now but am really looking to see if these rumors about the M71x mobos being classified "defective" are true, as they are very similar to ours.

    Thanks for your input.
     
  18. Alexrose1uk

    Alexrose1uk Music, Media, Game

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    No worries, sorry we seem to have 2 completely different issues (kinda obvious considering the differences in the time it took us to install Windows!). I have to admit I've not seen much on your error before, whereas the GPU related one is affecting a few of us.
     
  19. zl2bbl

    zl2bbl Notebook Enthusiast

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    GPILOT,
    Hi,i had probs with my three drives,trying to load 2nd os on to the second drive in dual bay.Had to put jumper(outside two pins) on my two drives,then
    all was sweet.Os loads took excessive times to load.All normal now with jumpers fitted.
    Les
     
  20. gpilot

    gpilot Newbie

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    zl2bbl:

    Thats good news, can you be more specific? What brand and model of HDD are you using, some indeed use jumpers to adjust settings. Western Digital, by chance?

    Was your machine delivered with just one drive? And you added drives for dual-boot? Or did you receive it with the HDD's installed?

    Thanks for your time.
     

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  21. Droniac

    Droniac Newbie

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    I only have a single GPU and PowerMizer is disabled for it. Still experiencing irregular stuttering. Will try disabling WLAN later today but I doubt it will make a difference (it never did before I flashed my BIOS).

    I still maintain (as I did a few dozen pages back) that my problem is in the nForce drivers and not the Geforce drivers. I can uninstall my GPU drivers all I want but it has zero effect on the problem. After a fresh Windows 7 install I do NOT have this issue, but the moment nForce is installed (kinda required) it pops up, regardless of whether GPU drivers are installed or not.

    Eventlog shows zero errors, but does contain a few warnings. None of them are repeated however, so I doubt that they're related to the stuttering.
     
  22. zl2bbl

    zl2bbl Notebook Enthusiast

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    My hdd drives were seagate.I know what you mean,wd give details in their install docs.Seagate dont.Seagate dont provide jumpers so i had to buy two.
    My machine was supplied with one drive,i added two.Reason for this that
    Sager only provide 1 year warranty.Buy from your local pc shop,here in New Zealand we get 3 years on hdd.Dual boot was my idea,two win 7 installs.
    Hope this helps.Install jumpers on both drives.I spent hours trying to find the problem,Sager support agve me the answer in 2 minutes.They were excellent.
    Les
     
  23. Alexrose1uk

    Alexrose1uk Music, Media, Game

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    Don't suppose anyone's tried that new 187.xx driver release for Clevo models over at LV2Go?

    Just wonder what the build date is, and what it's got in it/how new it is.
     
  24. Alexrose1uk

    Alexrose1uk Music, Media, Game

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    Unfortunately this model seems to suffer a few issues, theres people like Gpilot who have HDD related issues, those of us with GPU issues, and people like you with Mobo issues (and quite frankly my opinion on the MCP79 is probably reasonably clear :p)

    In your case though, if you're on Win7, you shouldn't NEED the Nvidia Mobo drivers, as it has default drivers for pretty much everything necessary (including RAID nicely). Have you tried a reinstall with all the other drivers and just leave the mobo drivers off off?
    Also which revision of the Mobo drivers are you using? 15.40/46/49/50 etc?
     
  25. Vonotar

    Vonotar Newbie

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    Hello, all!
    First time poster here!

    I bought my NP9850 from Sager's website a few months ago, and successfully upgraded to Windows 7 Ultimate. I'm happy with the OS, but now I have audio stuttering issues and it seems as though something is slowly corrupting my display. I fear that the latter may be a cable problem, as the red artifacts on the screen go away when I readjust my screen angle. I wonder if my video cables are being pinched?

    Anyhow, the biggest annoyance is the audio thing. I've been through some of the pages here, and it looks like this is a biggie for now. I don't expect a miracle answer, but if anyone has any updates that seem to work, I'd be happy to hear them.

    Thanks very much in advance!
    Rob
     
  26. snoozeulooz

    snoozeulooz Notebook Geek

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  27. MonkD

    MonkD Notebook Enthusiast

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    Vonotar: latest on the audio issue is that nVidia is in theory close to a possible fix. (yeah, video driver causing audio issues. Weird...eh?) Anyhow, you can try that link snoozeulooz posted which is Alexrose1uk's pseudo fix (reduces the issue but doesn't entirely eliminate it) until then or just suffer through the audio stutter.

    The other issue sounds scary. I'd definitely try to get a new monitor to test with and make sure it's not your video card(s) getting toasted. Use some temp monitors as well and see if the artifacting isn't due to abnormal thermal issues.
     
  28. Vonotar

    Vonotar Newbie

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    Thanks, all for your replies! Just got off of work, I'll see what I can rustle up.

    More updates later!

    Cheers!
     
  29. Alexrose1uk

    Alexrose1uk Music, Media, Game

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    Good luck finding a solution that makes your laptop usable :)
     
  30. Alexrose1uk

    Alexrose1uk Music, Media, Game

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    And I'd like to thank Endgadget for contributing to the huge number of views this topic has had :p

    Although the irony is they've linked a Clevo chassis thread in an article about the Alienware M17x, when many of us own Clevo machines because we dont want Alienware machines, or have previously had bad experiences with them :D
    Hopefully it helps some people even with the irony!
     
  31. Dazman

    Dazman Notebook Evangelist

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    Anyone close to resolving the stutter issue.
     
  32. Alexrose1uk

    Alexrose1uk Music, Media, Game

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    Waiting on Clevo or Nvidia for news, seems Clevo are finally seeing test drivers but nothing solid right now.
     
  33. Blacky

    Blacky Notebook Prophet

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    Hahaha, that's nice! But I think the Alienware issue is different from the one found in Clevo machines.
     
  34. Alexrose1uk

    Alexrose1uk Music, Media, Game

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    Depends on who you speak to, they still have power management related DPC issues like the M980NU does, regardless of extra issues they may suffer. Same GPUs and chipset so some similarities aren't entirely surprising, and I wouldnt be surprised if there is some common ground between some of our shared issues. :)
    The fact disabling Powermizer helps a lot for them like it does for some of us would also go along with this.
     
  35. Blacky

    Blacky Notebook Prophet

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    yeah, but I thought that most of their problems are unrelated to Win7 like in our case.
     
  36. Pman

    Pman Company Representative

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    we have managed to replicate the problem in vista as well

    As Alex said we are awaiting for a fix from Nvidia/Clevo
     
  37. Alexrose1uk

    Alexrose1uk Music, Media, Game

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    Actually me and a few others get the same issue outside of 7 :(

    Edit: Pman beat me to it :p
     
  38. MonkD

    MonkD Notebook Enthusiast

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    Man, so trying to remain patient on this fix. Argh...

    If anyone has any updates at all please post 'em. Nice to know it's really being worked on.
     
  39. kagey

    kagey Notebook Consultant

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    Well I haven't chimed in on this as I don't have the machine anymore but I did get a chance to talk to my nephew about this and asked if he was experiencing any audio stuttering and he said he has no stuttering at all while doing audio or playing games etc.
    Is there something specific to get it to happen as I will have him try it?
    I know he hasn't messed with any of the stuff I loaded so it probably is still running the 186.xx Nvidia drivers under Win7 with however I set it up. Bios version I believe is 1.05. As in the sig Win7 x64 Ultimate, no raid using an SSD for HDD.
     
  40. Pman

    Pman Company Representative

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    There is nothing specific that we have been able to identify, some machines appear to have it and some dont

    We have some theories as to what the cause is and what can be done to fix it.

    To those who are suffering with it now i would suggest trying Alex's semi fix. That should at least make your machine useable.

    I can confirm 100% that Nvidia and Clevo are working on a fix, what shape that will take and when it will be available i cant say.

    If you are suffering problems can i ask that you post here who your vendor was and if you have reported it to them. If you have what they have said or advised about it

    Pman
     
  41. dondadah88

    dondadah88 Notebook Nobel Laureate

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    did you check the alienware thread????

    pman how is your machine???
     
  42. Pman

    Pman Company Representative

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    Hey Don,

    yeah mine is suffering as well, ironically not while i had RC1 installed. Only once i reverted to retail. Now doesnt matter if W7 or Vista.

    Tbh its Clevo units we need info on, i know about the Dell's issue with it, but clevo wont help us on the back of info on Dell units.

    Hence the request for Clevo users info :D

    you machine busted?
     
  43. dondadah88

    dondadah88 Notebook Nobel Laureate

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    no i just want to get rid of it and move on. i dont keep machine long.
     
  44. Dazman

    Dazman Notebook Evangelist

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    Adding a third HDD.

    I see that the third HDD goes under the battery, but it looks as though you need a bracket.

    Has anyone installed a third HDD?
     
  45. Pman

    Pman Company Representative

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    yup i have, i got the bracket in the box with the m980nu

    simple as that really
     
  46. grassysparkie

    grassysparkie Notebook Enthusiast

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    Hello lovely people,

    Thought i might pop in and say hello. Always been a long time lurker rather than a long time poster.

    Sadly not a kolbalt, sager or exotic pc owner for that matter just a boring old clevo owner. Bought mine from a reseller in Germany. Not listed on the reseller pages of a clevo thread i saw a while back, but very good.

    Audio thing..... Can't say a lot because i fixed this problem on an acer 8930g (wifes) and cant remember what i did. Now don't get me wrong you still hear the odd pop but so rarely you don't remember the last time. (bliss) But at one point the latency spikes got so bad the screen looked like a hedgehogs red haircut. (nvidia 9700m win 7 based).

    I did try Alexrose1 fix, for the clevo now, but nothing changed. Which led me to believe it is much worse on other peoples machines and the short term fix reduces it to what i have now. Great!

    However from what i can remember the difference in the way the audio stuttered was different i.e the sound that was made. Although Win 7 was a key part and of course nvidia. But, (because there always is) my friends Dellianware has the same-ish problem but win 7 based ATI.

    @ Dazman.. Have installed a third hdd. I have 2 wd black editions as my main (raid) and a slower wd blue as storage sort of. Just screwed the drive into the bracket, (just a mini version of the other one) minus the the adapter plate thingy and job done. Do want to get an ssd, but cant justify it yet. Cost not the issue just something....

    Now because most people who post for the first time always ask a question, i will too...

    Is the screen the biggest dust magnet in the world or is my wife crap at dusting????
     
  47. Dazman

    Dazman Notebook Evangelist

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    Thanks Pman!

    Went out and found my box and the bracket was in there.
     
  48. Pman

    Pman Company Representative

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    My Pleasure :)

    @ grassysparkie -- If that is the cause then mine needs dusting lessons :p

    I have actually found a reasonable cure

    If you go to the (shhhhhhhhhhhhhh) apple store (boo hiss) they sell a cleaning kit for a mac with a duster and a liquid (cant remember the exact name) and it is brilliant, once cleaned it repels dust. I have actually witnesed this in the sunlight when you can actually see dust bounce off it

    So that is a good help, but not a cure :)

    Pman
     
  49. MonkD

    MonkD Notebook Enthusiast

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  50. MonkD

    MonkD Notebook Enthusiast

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    Audio stuttering issue coming to a close?:

    Nvidia 196.75 WHQL GPU Drivers Released

    Nvidia's latest set of GPU drivers include numerous performance improvements, Ambient Occlusion support for popular titles, and a whole lot more:

    * Adds support for Next Generation ION.
    * Adds support for GeForce GT 320, GeForce GT 330, and GeForce GT 340.
    * Upgrades PhysX System Software to version 9.10.0129.
    * Upgrades HD Audio driver to version 1.0.9.1 (for supported GPUs).
    * Increases performance in several PC games from v196.21 WHQL. The following are examples of measured improvements. Results will vary depending on your GPU and system configuration:

    o Up to 13% performance increase in Crysis: Warhead with a single GPU
    o Up to 30% performance increase in Crysis: Warhead with SLI technology
    o Up to 13% performance increase in H.A.W.X with single GPU
    o Up to 15% performance increase in H.A.W.X with SLI technology
    o Up to 30% performance increase in Left 4 Dead with single GPU
    o Up to 28% performance increase in Left 4 Dead with SLI technology

    * Adds SLI and multi-GPU support for top new gaming titles including Assassin Creed II, Battlefield: Bad Company 2, Command and Conquer 4: Tiberium Twilight, Grand Theft Auto IV: Episodes from Liberty City, Mass Effect 2, Napoleon: Total War, and Zombie Driver.
    * Enhanced SLI support for World of Warcraft and Unigine.
    * Adds Ambient Occlusion support for Call of Juarez: Bound in Blood, Need for Speed: Shift, Resident Evil 5, RUSE, and Street Fighter IV.
    * Adds override anti-aliasing support for Mass Effect 2.
    * Includes numerous bug fixes.
     
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