my experience @XoticPC | On going~

My experience so far @XoticPC

Phase 0 = 07/21/16
Phase 1 = 07/28/16
Phase 2 = 08/01/16
Phase 4 = 08/02/16
Phase 5 = 08/08/16
my phase 5 failed what I mean is " failed at stress test, phase 5 was sitting for like 8 days, I am very impatient because I havent received any emails from them on whats going on with my order so I had to call them. So this guy Barry H answered my call and told me that The Laptop that I ordered failed at the stress test. Ok so what he did is he gave me an option if I should just refund the money OR make another order so He recommend me the SAGER NP8172 (CLEVO P670RPG) so Yeah I ordered this one (08/18/2016) and he put this one on " rush " Because? Well I dont know maybe its a complementary bcoz of the laptop was failed at stress test? at 8/22/2016 I called their office to add GSYNC on my display its optional so I paid $50.00 thru my CC.. It was quick and easy.. I even asked them when can I receive it? The agent gave me an ETA of worse scenario he said might be 1st week of September or by the End of September wow that was "rush"..Now its 08/23/2016 Im still sitting at Phase 0 I did not expect to wait longer than I expected.

Overall the customer service is Good because they answer your call real quick.
But Im just a human who wants to see the laptop that I purchased ASAP.

Thanks for reading and Im sorry my english is my 2nd language.

I will update you guys if I receive an e-mail for another Phase

Godspeed!

 

I can help with this order Do you remember who you were working with or could you PM me your order number?

 

I'm trying to PM you but I couldn't find it.

 

You have to have 5 posts on here to Private Message

 

lol okay (

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New update!
Good afternoon!

Per your request, we have made the following change to your order:

Remove:17.3” FHD 16:9 LED Backlit Wide screen (1920x1080) Super Clear Matte Type Screen(SKU: SGR13714)

Add:17.3” FHD 16:9 IPS LED-Backlit Display with Matte Finish w/ G-SYNC Technology (1920x1080)(SKU: SGR1883) (+$50)

Your card ending in 9093 has been successfully charged the $50 for this change. Please keep an eye on your account for further updates.

Thanks!
Xotic PC

PS. Still sitting at Phase 0


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Looks like it has already gone into build phase as of yesterday,

 

What specs?

 

SAGER NP8172 (CLEVO P670RPG)

google

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Looks like this will have tracking updated to it today!!! Let us know when you get it!

 

Still sitting at Phase 2

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Update is coming soon!

 

Phase 6 Packaged and shipped, you should recieve by:

Tuesday, 08/30/2016, By End of Day

 

Coooool. I can play on my day off! I appreciate your help. ^__^

Thank you Sensei!

 

I received Phase 2 August 3, 2016 it says that
• For RUSH Production it may take up to an estimated 1-3 business days from when Inventory Allocation is made for your order before your system ships.

Today is August 26, 2016 I am looking forward for an update.

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Update: Tracking number is for the laptop arriving to Nebraska facility, we will ship back out same day we receive it.

 

I am very excited eventho I waited for a month for this! I cant wait to unbox my laptop and run hell of a games. XD

 

Thought it was a bit of a wait, due to the change over from old 9 series to 10 series graphics card, I hope you enjoy it once it shows up. If you have any questions once you get it, just let us know what we can do for you. Thanks again for your patience and for purchasing your new computer with us!