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    Yet another Xotic experience...

    Discussion in 'Reseller Feedback Forum' started by taqu3, Dec 19, 2016.

  1. taqu3

    taqu3 Newbie

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    Do not trust the sales representatives.

    I live in Turkey. I wanted a laptop for gaming and computing. My friend who lives in the states placed the order on my behalf on November 25. He had a plane on December 24 for Turkey.

    Initially, we've put the order for MSI GT73VR Pro 202, which had exactly the same configuration with MSI GT73VR Pro 003. The pro 202's price tag was 300 $ cheaper than pro 003, because it was the suggested manufacturer price (MSRP). Both models were listed on Xotic's website so we went for the pro 202. Money transaction went smoothly but the order did not. On December 5, we were notified that the model we ordered was not available. When I asked for the reason, salesperson simply said that the manufacturer does not produce pro 202's anymore.

    OK...So we've placed a new order and went for the pro-003 with the same modifications. I wanted a Samsung 960 pro for the storage. In order to make sure there were not any delays, I specifically asked (through chat) whether they have 960s in the stock :

    sales represantative1 (sr1) :
    I am not seeing any inventory issues with that model

    Me
    previous model had modifications..do you also have the following items in the stock : 32GB (2x16GB) Kingston HyperX DDR4 2400MHz Dual Channel Memory

    512GB Samsung 960 Pro M.2 NVMe PCIe SSD

    sr1:
    yeah that should not be an issue. it will be covered in the 9 -15 business day process. and I would add free RUSH on your new order to help as well

    Me
    15 days ?

    sr1:
    it would be better than that becuase i would add RUSH

    but that is typical processing times

    Me
    my friend placed the order on my behalf he has a plane ticket for 24 th If I am not wrong

    sr1:
    If you do a replacement order today I will personally do everything I can to make sure that gets out on time


    Which don't turned out to be the case. This conversation was held on December 5. We did not get any notifications, so on December 17 I contacted with them and this happens:

    Me
    hi ....... thanks

    my friend placed the order 100029037 on my behalf he leaves on 22nd..Could you check the order status ?

    sr2:
    We are waiting for more Samsung 960s to arrive

    Me
    I specifically asked one of your representatives whether you have 960s in the stock, he said that would not be a problem

    sr2:
    I do apologize, about the inconvience.

    Me
    Ok, when do you thiink it will arrive ?

    sr2:
    I do not have an ETA

    So we had to cancel the order. Refund has not been returned yet, I will update on that one if necessary.

    The bottom line is that sales department is not trustworthy and they have a bad inventory management. These will cost your time. I suggest you to think again before buying anything from this reseller.
     
    Spartan@HIDevolution likes this.
  2. Support.2@XOTIC PC

    Support.2@XOTIC PC Company Representative

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    Hello I hope you are well today!

    I am sorry for the delay in the Samsung 960 drive. We were very excited to receive our first shipment as these drives were just released! I am confident at the time the representative informed you we had the drive we did have it in stock. However we are seeing hundreds of orders daily during the holiday season and after your order was placed there were several orders that secured the Samsung 960 drive. I am very sorry for the delay in the Samsung drives and we currently do have stock en route. We do want you to know we do offer global shipping or we would always be happy to get you the perfect custom machine when you return from your trip! We do want to thank you for your patience in this holiday season.