The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    XoticPC Order Processing Time

    Discussion in 'Reseller Feedback Forum' started by xxxsamxxx, Aug 11, 2012.

  1. xxxsamxxx

    xxxsamxxx Notebook Enthusiast

    Reputations:
    0
    Messages:
    18
    Likes Received:
    0
    Trophy Points:
    5
    Hello,
    I'm just wondering, can anyone comment on the swiftness of XoticPC's Order Confirmation stage? I've been stuck in "Phase 1 (Order Confirmation)" for 2 and 1/2 days and since I payed with a credit card shouldn't it be instant? I'm just concerned I messed up somewhere in the order and it has delayed the system? Or is this typical?
     
    xxxsamxxx, Aug 11, 2012
    #1
  2. Shmaddy

    Shmaddy Notebook Enthusiast

    Reputations:
    0
    Messages:
    16
    Likes Received:
    0
    Trophy Points:
    5
    It's typical. It can take up to 7 days to complete but (at least I'm my case it got to 4 and it went to stage 2)
     
    Shmaddy, Aug 11, 2012
    #2
  3. xxxsamxxx

    xxxsamxxx Notebook Enthusiast

    Reputations:
    0
    Messages:
    18
    Likes Received:
    0
    Trophy Points:
    5
    thank you :)
     
    xxxsamxxx, Aug 12, 2012
    #3
  4. Enigmat

    Enigmat Notebook Enthusiast

    Reputations:
    0
    Messages:
    14
    Likes Received:
    0
    Trophy Points:
    5
    Are their livechat ever open? It says its open 7 days a week, but haven't been able to get in touch with them at multiple instances on different days
     
    Enigmat, Aug 12, 2012
    #4
  5. PiMaster314

    PiMaster314 Notebook Guru

    Reputations:
    0
    Messages:
    66
    Likes Received:
    0
    Trophy Points:
    15
    Yeah, I think their website says it can take up to 48 hours for processing but I suppose it can take a little longer as well. It's definitely typical and I wouldn't worry yet.
     
    PiMaster314, Aug 12, 2012
    #5
  6. Support.3@XOTIC PC

    Support.3@XOTIC PC Company Representative

    Reputations:
    1,268
    Messages:
    7,186
    Likes Received:
    1,002
    Trophy Points:
    331
    Order processing usually takes 1-2 business days. Do keep in mind Saturday and Sundays are not business days we're out of office then.

    Our live chat is 7 days a week. M-F we're in there from 9-5:30, weekend hours can vary depending on the availability our guys to get in there. You can usually get thorugh from 12-4/6 on the weekend but that does vary.
     
    Support.3@XOTIC PC, Aug 12, 2012
    #6
  7. xxxsamxxx

    xxxsamxxx Notebook Enthusiast

    Reputations:
    0
    Messages:
    18
    Likes Received:
    0
    Trophy Points:
    5
    Thank you guys, I just get paranoid about messing up a big order like this. Hopefully I get that conformation email later today, just because school is starting soon and I'd love to have it to start with.
     
    xxxsamxxx, Aug 13, 2012
    #7