XoticPC/7970m Bad - Mythlogic/680m Great

Summary

Xoticpc is a worthless middleman and I question their value-add.
Sager doesn’t test their machines very well
AMD 7970m is not ready for primetime
Mythlogic is a great vendor. Worth every penny. Highly recommend.
Nvidia 680m works like a charm

The miserable XoticPC/Sager experience

Ordered a sager np9170 with latest and greatest Intel Ivy Bridge CPU and AMD 7970m GPU. I had a few questions and had a decent, relatively prompt, email exchange with XoticPC sales. Order fulfillment was strange. When I initially placed the order, Xotic emailed me saying they needed me to email a scanned image of both sides of my credit card and driver's license. I was a bit uncomfortable doing this and have never been asked to by companies like Dell, Apple (and recently Mythlogic). So, I refused to send a scan of my driver's license. Xotic calls my credit card company, Bank of America, who tells them to do the reasonable thing: call me on my home phone and that would be enough to verify my identity. (not to mention the shipping address is the same as the billing address of the credit card).

I got the machine within 2 weeks. This is when the problems started. Firstly, the accessories I ordered with the laptop did not ship with the laptop. I thought this odd, so immediately called XoticPC. Their response was that accessories are a separate shipment. Suspiciously, within a few hours of the call, I receive an email that my accessories have shipped along with a UPS tracking number. I get the accessories a week after this call to find that one of the ordered accessories was missing. At least one, probably two screw-ups on order processing.

Ok, now onto the laptop itself. I unpackage it, turn it on. Within 10 minutes of turning it on as I’m downloading various things I need for the laptop, it crashes. Basically a screen freeze. I have to unplug and also remove the battery to re-boot. Standard stuff. Computer hangs again 10 minute later just browsing the internet. Reboot. I’m ok for another few hours, actually get SWTOR installed and running. Am playing for like 5 minutes, again…crash. This time though, the computer will not reboot and can’t even get to the BIOS splash screen….So my nightmare is realized. I purchased a machine that doesn’t work.

It’s still working hours so I call XoticPC support. I explain the problem to the support engineer. My answer is: [total silence for 5 seconds then...] “Huh….wow….Well, sounds bad. Not something I can help you with. Email [email protected] and they will definitely be able to help you.” I’m speechless…I hang up and immediately send out that email to [email protected].

Since Xotic is a Sager reseller and their 24 hour service number is actually a Sager 1-800 number, I decide to call Sager. I actually get somebody pretty quickly and explain to him the problem. His response is: “It’s probably the GPU, but maybe also a fan/heat problem. You’ll have to work with XoticPC and send it in for repair.” Again, speechless. How can Sager send me a laptop that doesn’t work! Do they have any QA?!?! This is the same crap I went through with Alienware back in 2006. How hard is it to send a product that actually works?

I got too much work to do the next day, but I finally get a response back from XoticPC. After a brief exchange and description of my Sager support conversation, XoticPC agrees that the machine must be sent in for repair. I tell them I’m not dealing with a defective product or company and say I want a full refund. Luckily, they get me an RMA pretty quick and I send back the laptop (to a Sager address) on 7/2/12, I have to pay shipping with insurance though, about $125.

On 7/27, I haven’t received my refund yet or any notification from XoticPC, so I email sales. I get a response that a refund for $65.00 has been processed. I tell him that that is for the accessory they decided not to ship me. He tells me that ok, yes, I’m right, and that my laptop refund is still being processed. 7/31, I finally get an email saying my laptop refund has been process. As of today 8/7, I’m still waiting to see it on my credit card. So, I email Xotic PC asking what is going on. Their reply is that they have submitted the electronic refund and that it is out of their control and that I have to contact my credit card company. I ask if there is a way to track this. Their reply is that they don’t have that information. So, I call my credit card company they have no information on the refund, but say Visa sometimes takes up to 15days. They also recommend I log a dispute so I don't have to pay interest on the refund this month.

The Wonderful Mythlogic Experience

After sending in the RMA to Xotic/Sager on 7/2, I decide to look for another vendor. My goal this time is to find somebody that actually tests and QAs their products before sending them out. I read a bunch and actually post my situation on forum.notebookreview.com. A few people point me to Mythlogic. They are not resellers, but instead, actually build their own machines. After reading a few forum posts about the company and the insane amount of QA they do, I email their sales asking them a few questions about the quality of 7970m at about 10pm at night. Surprisingly, I get a response with 2 minutes. Over the next 3 hours (1:30 am) we exchange a few emails. I was surprised their guys are up until then! I’m impressed enough to place my order on 7/3. The specs are identical to my Xotic order: Intel Core i7-3920XM 2.90GHz, AMD 7970m, and dual Raid 0 Intel 520 SSDs.

On 7/23 I’m still waiting for my machine to get out of the “Pending Parts” phase. I email Mythlogic asking them what’s going on and get a response within 2 minutes saying that they have had trouble getting the AMD 7970m GPU in stock, but that my machine is scheduled to be built this week. Later that day my order status changes to burn-in/QA.

Three days later I get this email:

I’m afraid I have some bad news, the 7970M that is in your laptop is performing out of spec (high temperatures, unstable performance) and we are going to have to replace it to enable your laptop to pass QA. Because of the high level of demand for these cards, we do not have any extras on hand, but we are working with our partners and vendors to get a replacement as soon as possible. When we have a specific ETA on when we can get a new card, we will let you know ASAP.

Meanwhile, there are alternate options available if you would like to consider them. If you would like to upgrade to an nVidia 680M, you can do so for $250, and we can have that ordered and through QA by the end of next week. If you would like to downgrade to an nVidia 675M (performance loss of about 20%), you would receive a refund of $125, and we could continue your build immediately as we have that part on-hand.

This is why I went with Mythlogic! I wanted a company that would find problems up front to avoid receiving a defective product. At this point, I’m pretty worried about the AMD 7970m. Its probably a similar problem to my XoticPC/Sager machine. I do a bit more research online and find that numerous people are also having problems with the new AMD 7970m. So, I email Mythlogic back and tell them I’ll upgrade to the NVidia 680m. My order ships a week later and I got the machine on Monday.

So far the machine works great. Graphics switching works flawlessly and all my games perform the way I want. I did have one problem though. I randomly got a dialog box popping up saying “? Bad quality”. So, I emailed Mythlogic support at about 7:30pm at night. Received a response at 3:00am saying that it is a problem with lack of light for my fingerprint reader. What?!?! Support that actually figures out my problem?!!! So, I disable the fingerprint reader and now I’m all set!

Moral of the story

The moral of this story is that I will never use a reseller again and its questionable to me exactly what value-add they bring to the table other than being a middleman. Mythlogic did cost a little bit more. About a $200 difference. But their support includes any and all shipping costs (unlike Sager/XoticPC). The QA they do on your machine before they ship it out is worth it. And their support doesn’t suck either! I highly recommend Mythlogic as the whole process was very professional.

BTW, here are the specs if you’re interested. The Xoticpc machine had almost exact specs configuration minus the 680m. The initial Mythlogic order had a 7970m but, if you read above, I had to change that:

Mobile Chassis: MYTHLOGIC Nyx 1712 Chassis (Clevo P170EM) with backlit keyboard
Driver:
Mobile Display: 17.3″ Full HD (1920×1080) Glossy 90% NTSC Color Gamut LED Backlit LCD
Dead Pixel Guarantee: MYTH Pixel Perfect Guarantee
Monitor Calibration: Free MYTH Professional Monitor Color Calibration
CPU: Intel Core i7-3920XM 2.90GHz, 8M L3 Cache, 22nm, DDR3-1600MHz, Extreme Edition Mobile Processor
Thermal Compound: Free IC Diamond Thermal Compound
System Memory: 16GB (2 x 8GB) , PC3-12800, 1600MHz SODIMM (Patriot)
Video Adapter: NVIDIA 680M 4096MB GDDR5 DX11 GPU with Optimus Technology
Optical: Notebook Black 8X DVD+RW/CDRW Combo Drive
Driver:
RAID [Requires Identical Hard Drive Selections]: RAID 0 | 2 Disk Min. Striped set, improved performance, additional storage drive highly recommended
Hard Drive: Intel 240GB 520 Series SATA III 6Gb/s Solid State Drive Sandforce Powered
Hard Drive: Intel 240GB 520 Series SATA III 6Gb/s Solid State Drive Sandforce Powered
Keyboard: Backlit Chiclet Keyboard – English Only
Network Card: Onboard Gigabit (10/100/1000 Mbits/sec) LAN subsystem
Wireless Card: Intel Centrino Ultimate-N 6300 3*3 802.11 a/g/n 450MB Total Bandwidth
Bluetooth: Integrated Bluetooth 4.0 Only With Intel 2230/6235 AND Killer 1202 Wireless
Wireless Router: Netgear N900 (WNDR4500) 450 + 450 Mbps
Operating System: Windows 7 Home Premium FREE Upgrade to Windows 8 Pro when available
Driver:
Anti-Virus Software: Microsoft Security Essentials
Productivity: Microsoft Office Home and Student 2010
Driver:
Extra AC Adapter: Extra AC Adapter (Nyx 1712)
MYTHLOGIC Assurance: MYTH Lifetime Assurance with Lifetime Labor + 2 Years Parts Warranty, 2 Yrs 2-Way Shipping Cont US
Phoenix Upgrade Plan: Lifetime Phoenix Upgrade Plan

 

Glad you are enjoying your laptop! =)

 

I think the main reason I went with Mythlogic is that they actually test the computers and I don't mean just check if it turns on. I'm overseas so is not that easy to send it back for repairs.
Plus they are very easy to talk to and willing to help you on any issues.

I also changed to the 680m, unfortunately there seem to be a shortage for those so mine is not being built yet.
Man I can't wait!

Hope you enjoy yours

 

Wow, you really got that thing spec'd! Surprised there's no bluray lol. Glad Myth got you take care of!

 

I am sorry to hear of you receiving a defective machine. I am sorry I have to disagree with your harsh statements about avoiding resellers or Sager themselves. Sager has not build such a large operation from providing defective products. Although it is extremely rare and unfortunate, and to which I also apologize for, NO COMPANY ships perfect product 100% of the time. Sager is the largest North American seller of Clevo products for a reason, that is not from shipping defective products. It is in no interest of any company not to test a laptop prior to shipment. All laptops are tested rigorously before shipment. Sending out a defective product only costs more money to the company and catching problems prior to shipment is always the ultimate priority.

I again humbly apologize you received a bad product. Our 24/7 800 number does not call Sager it is to our Xotic PC's support group. It is standard for Sager to ask you to contact Xotic PC for RMA as we try to do all the RMA set up for customers instead of them working with Sager direct.

If I have identified you correctly your refund was posted and you were provided every detail we have on the refund transaction. Including the transaction ID and the exact second and date the credit was posted back to your card. When your credit card posts the credit is up to them, since the funds have left our account to your bank.

I again apologize your transaction did not complete how we both would have mutually liked it to.

 

@Justin

I think my story is pretty clear. There's a lot of defective 7970m's going around. You have one company, Sager, that should have caught a defective 7970m in QA and didn't. You have another, Mythlogic, that did catch a different defective 7970m in QA. You have a reseller, Xoticpc whose sole purpose is to submit my order and they couldn't even get that right (2-time mess up on the accessories). BTW, I ran into very similar problems with Alienware/Dell back in 2006. They also shipped me a defective product that should never have passed QA and that I had to return. So, the size and revenue of a company really doesn't have much to do about whether you receive defective products...

I'm sure I'll eventually get my refund, but what pissed me off the most was, yeah sure, xotic refunded my card, but pretty much washed their hands of the whole situation without giving me any clue how I might find out how to track down what's going on with the refund.

Oh, and BTW, your support page on your website gives a Sager 1-800 number for 24/7 support, so I don't know you're talking about...

Custom Laptops, Gaming Notebooks, Custom Gaming Laptops | XOTIC PC

 

That's one of the major points of this review. Xotic wasn't responsible for anything! So what is the value add with dealing with such a company?

BTW, I forgot one tidbit of the story. When I initially placed the order, Xotic emailed me saying they needed me to email a scanned image of both sides of my credit card and driver's license! Are you serious?!?! I told them no way am I sending you a picture of my driver's license. First time in my whole life I was asked to do something so idiotic as this. They eventually called my credit card company (Bank of America) who told them that just being able to talk to me on the phone was good enough.

 

Glad you finally got a working system! Congrsts. And awesome specs.

Not to sound rude or offensive, but you seem.like a very difficult customer to deal with. Happy when things go your way and super mad otherwise. You just come off as intense is all.

Anyways. Point is before outright bashing companies that have proven track records and a large customer base, you should consider the possibility that sometimes you get a rotten egg in a box of cartons.

Well regardless, awesome laptop man! Have fun with it

Sent from my EVO using Tapatalk 2

 

Ps. If I had that kind of dough I would go all out too lol. And probably would be upset had things go awry. I do understand your point.

Sent from my EVO using Tapatalk 2

 

On our support page it lists both numbers so if in the event a customer wants to Speak with Sager direct they can. Our 24/7 Support Number is listed.

Sager: 1-(800) 741-2219 (9AM - 5PM PST)
Sager: (For Qualified Models): 1-(877) 645-9312 (24/7 Domestic Tech Support)


I am sorry we have no way of knowing when your bank will process our refund from us to you. We provided information to you that clearly demonstrates down to the second the refund was processed back to you including the transaction ID of the credit. I am sorry I do not understand why this would make you angry. We are not your bank and we have no control of when they process it. What we have control over is processing it and providing the proof we supplied you that it was executed. This is not washing our hands of it, we provided you every detail we have on the refund as we would any customer that asked.

You are correct once a transaction hits a certain dollar amount there are requirements we have complete to verify the credit card order. We do not conceal this in anyway. Xotic PC and Powernotebooks are the longest operating Clevo/Sager Sellers then any other company on NBR. Unfortunately these days with the high amount of fraud and lessons we have learned in the past we have had to adopt these policies.

Again I am sorry you received a defective 7970.

 

My other reply to this seems to have been removed, not sure why as I was pretty civil, so I'll repeat:

The scanned driver's license requirement is a strange request. I have made similar high-price purchases online over the years from Dell and Apple (and Mythlogic now). They don't ask for a scan of a driver's license. With the level of identify theft, there is much more damage that can be done with a scanned driver's license than a credit card number. You guys called my credit card company and their response to verifying my identity was the reasonable approach: actually call me on my home phone. Not to mention that the shipping address of the order is the same as my credit card billing address...

Also I edited and tried to tone down the language in the review. I apologize for being emotional and letting it bleed into the text so much. It was unprofessional of me.

 

Glad to see civility!

Sent from my EVO using Tapatalk 2

 

^^If you have a hard time comprehending perhaps you shouldnt respond.

Undoubtedly Myth is the way to go but more expensive. You know from firsthand experience the truth behind "you get what you pay for".

 

good one. perhaps it's no surprise that you're able to "comprehend" the op. you should help him order next time.

Sent from my PI39100 using Board Express

 

No doubt that many have had excellent experiences with Xoticpc, or else they would not be in business. I'm glad you found something that worked out for you! I'm happy with my Sager w/ AMD 7970M from Xoticpc and with the service I received from them. I guess my point is that you are entitled to your opinion based on your experience, but judging by Xoticpc's success, and popularity on these forums, yours is an isolated case. So when you make statements in your tl;dr that are pretty slanderous, I just can't take them very seriously. Maybe it was a rant, which is understandable.

 

Wow, what a condescending attitude. I've had a similar but more aggravating experience with XoticPC. I will say XoticPC Sales Reps are polite and do good Public Relations work patrolling the internet. With that being said, I'm almost convinced their supposed "QA" process is non-existent. If you bother researching about the company then you will discover people with similar stories. Defects can happen to any PC purcahse, and in my case it was a defective power supply that crashed my computer within 30 mins of taking it out of the shipping box. Shouldn't that have been caught during QA?

I won't even go into the frustration of dealing with their customer service rep that could not care less when I contacted him. At the end of the day their general manager had to personally call me and apologize because their customer service rep was incompetent. I got my refund eventually but not without serious pain and agony.

I'm glad your laptop works fine, but check yourself before you slam other people.

P.S. Their sales practice is questionable too, as they will mysteriously run out of multiple parts (such as RAM, screen) during the build and ask the customer to upgrade to avoid the delay.

 

I agree with the OP. i'm sure sager can crank out some decent PCs, but what happens when you are in the minority where you receive a machine with issues? with these custom machines u are losing a LOT of time. Going with mythlogic pretty much ensures this does not happen and a smooth process if it does.

The bottom line is if you are fortunate enough to be able to swing it. Go mythlogic. You just can't go wrong.

also drnube, very very nice machine quite a beast.

 

I wouldn't consider my post a slam, though I can see how you might read it as condescending. The OP's assertion that Xoticpc is a worthless middleman and that Sager doesn't properly test their machines is slamming two businesses that have provided great service for quite a number of people. I understand the frustration with getting a lemon, but his points are pretty harsh. Personal experience matters, but this is one bad experience that I wouldn't pass as a general trend with these two companies.

 

You know, for all the arguing about the policies and we did this for you - I find it hilarious that a company has chosen not to take the time to point out their value add's when the question has been asked twice now.

Taking the time to argue points that will get you no where vs sticking to the high road of I'm sorry's and here is the value we provide our customers will broadcast A LOT better message to potential buyers.

Its funny how many resellers I've never ever considered due to the way they chose to conduct themselves on this forum alone.

 

I believe the value of dealing with a reseller should not be defined by how well a reseller handles orders that don't have any complications.

The true value of a reseller should be defined in its capabilities in handling challenging situations, that includes lemons and all sorts of problems.

Since defective machines don't ship that often, I don't see why some resellers don't absorb the costs of it when it does happen, instead if passing those costs to the customer(shipping, etc)

Even though we all know that the 7970m has issues:

1.) Why are resellers still selling them
2.) If you do sell it, why don't you add a note that informs the buyer of the current situation and what to expect
3.) Why do resellers ship the 7970m under the pretence that its a stable component with no known issues and hope the customer doesn't notice

Doing this is similar to selling a new car, with the knowledge that the engine will stall and overheat every 30 minutes.

I believe that resellers that offer 7970m are obligated to post information about the issues on the order page, or just stop offering it entirely until its fixed.



Sent from my Galaxy Nexus using Tapatalk 2

 

1. 7970m is still a great card, gimped state and all. It beats the 675m, and for the $100 or so upgrade from the 675m, the increased performance is on par for that amount of money.
2. Were there notes about Optimus? New and cutting edge technology comes with its risks and costs, and if you're willing to play with new software like Enduro is, as a consumer you should do the due diligence with research.
3. It is a stable product. Again, cutting edge and new technology comes with bumps. It performs very well for its price point once compared with the competition. It does have its issues but as a consumer you should know that going in.

Even with the Enduro issues, the 7970m is a good upgrade from 675m. And if anything, these issues have been blown way out of proportion. I do acknowledge that there are issues and definitely something should be done about them, but to compare it to an overheating car is too far a reach.

The car runs fine, and better than the cheaper competition. It just hasn't reached its full potential just yet That is a more reasonable analogy.

Sent from my EVO using Tapatalk 2

 

1.) No its not a great card. And there are many 7970m owners that will agree to this.

2.) Im talking about the reseller, which was the Ops main point. Meaning if resellers were more honest about their products nobody would be complaining.(mythlogic was kind enough to point out that the 7970m did not cut it)

3.) Again the 7970m owners that are experiencing the worst of it will disagree with you. Many 7970m owners are paying the difference plus shipping to replace it with the gtx680m. So apparently they dont think its a price point for performance since their paying much more to replace it with a card that performs as well as the 7970m. So if both are equal in performance why are si many people paying more? Mmm?

Were not talking about the past, but the present. How many unhappy gtx680m owners exist at this point? Show me their threads please.... you may be able to find a few... but the number will pale in comparison to unhappy 7970m owners.


The bottom line is... the 7970m is a bad deal. Its been established already and acknowledged. I don't know why people defend this. Especially those that do not have access to both gpus on a sager laptop. Your basing your defence of the 7970m on what really?


Sent from my Galaxy Nexus using Tapatalk 2

 

Actually, this is not true. I actually ordered a 7970m from Mythlogic after telling him my xoticpc/sager/7970m story. Mythlogic sales guy told me I'd be ok with either 7970m or 680m. I was probably stupid for picking the 7970m *again*, but I was worried about having to wait too long for a 680m given they were out a month or two after the 7970m.

Also, the main point of my review wasn't really about Xotic, but rather that 7970m was a failure at *two* separate vendors. Sager just shipped me the bad GPU. Mythlogic, on the other hand, was able to find their problem during QA of my system which is why I'm so happy with them.

In retrospect, other than losing out on the shipping costs back to Sager, I'm glad the whole thing happened, because now I've found a vendor (Mythlogic) that I can trust.

Getting a random bad apple is always possible. Getting two bad apples from two totally separate vendors with 5 weeks separating each build pretty much proves to me at least that 7970m is not ready. Lightning rarely strikes twice.

 

First, I dont' think you slammed me...But...

As for Sager, I think it is a matter of probabilities. Normally, people are happy with Sager because they got a cheap gaming laptop and because the probability of getting a bad component is really low. So, whether or not Sager's QA is poor doesn't really matter because systems are usually built with functioning components...

But, Since such a high number of 7970ms were bad, the probability of building a machine with a bad component shot up dramatically. So, the poorness of Sager's QA process (or lack of QA) and the coolness/thoroughness of Mythlogic's QA process were made blatantly obvious.

 

I don't want to derail the OP's thread any further hehe. My point was simply that the 7970m is not as bad as its been made to seem. My other point, for the $200 upgrade over the 675m, it is well worth the $200 - even with the known enduro issues. For an additional $250, you can jump for the 680m and be extra happy.
I don't defend the card for failing to deliver to its full potential, but I do claim that for the $200 upgrade it is well worth it over the base configuration.

Also, the pure processing power of the 7970m is known to be better than the Kepler cards, thus for CAD work and other gpu intensive rendering you're better off with this card. So based on my claims this card is not "a bad deal".

For synthetic benchmarks and frames per second numbers, here is where I got my info. The systems compares are Clevo based and an alienware. http://www.notebookcheck.net/Review-GeForce-GTX-680M-vs-Radeon-HD-7970M.77110.0.html

Ps. I apologize for responding originally!! Haha. I was in a thread discussing 7970m vs 675m, thus a lot of my points compared those two. There is no doubt the 680m is more stable and delivers to its potential compared to the 7970m, and if it is within budget I vote for it. But that doesnt mean the 7970m isn't good for the price you pay.

Sent from my EVO using Tapatalk 2

 

Just wanted to point out, depending on the amount of money you're dealing with a scanned license/credit card is actually a normal thing. One time while making a very long three-week reservation at a hotel they required a scanned ID and credit card to prove I was the owner. This is not a taboo practice and is sometimes mandatory. Not sure what the rules are, bet definitely tied to the amount needed to be paid obviously. This is to protect against fraud of course.

 

OP, glad you finally got a good system up and running. I too went with Myth and couldn't be happier with the service and my P150EM. My first order was through Powernotebooks (with 7970m) and my unit had multiple dead pixels. Pi**-poor QA on Sager's part, they were pretty obvious. I will say though that Power NB's was great and Sager very quickly replaced it and was a pleasure to deal with. The actual tech who was working on it was in contact with me which was nice. I got it back and started playing games and ran into issues (under 30fps in F1 2011 was the worst of them for me), researched and discovered Enduro problem, returned it promptly, and re-ordered (with 680m) through Myth this time due to their in-house building + extensive QA and because I live 1 shipping day away from them.

I think the folks on these forums are a very difficult bunch to please (myself included), much more so than most consumers. I give a lot of credit to Powernotebooks, Xotic, Myth, and the like, for handling things as professionally as they can.

 

OP, I also placed a order with MYTH recently and am looking forward to receiving my machine. I was also looking at Xotic, but once they told me they don't update any of the driver's and only offer a clean OS install on an upgrade or for $ and that Myth does that for free, then it was a clear choice. As I am currently deployed to Afghanistan than that was a major plus for me. They've even went so far as to install my games from Steam and Origin at a miniscule labor charge. :thumbsup:

So far they're customer service and communications have been awesome!

Another major point for MYTH is there 72 hour burn-in and 60 minute gaming test insuring my laptop will game right out of the box with no problems.

 

Terrible story, and I feel for the OP, when your dolling out 3k for a computer, you really have a hard time with the pitfalls. I am glad you ended up getting a system though.
Company refunds are to me one of the biggest shams for us consumers, they demand our money in a timely manner but when required do not return it so. Very sorry you had to go through that with anyone.

However I am happy to read you have a new laptop and are happy with it. GAMING TIME!!

I recently received my Mythlogic, with a 7970m which works flawlessly, despite the Nvidia fanboi's posting, you know those that all so quick forgot about Nvidia's past history, I don to blame your for upgrading. Each must decide where their money is best spent, I am extremely happy with my new lappy. I iwll be updating my post with a review soon.

Josh seems to doa very good job of keeping on things, and it is appreciated.

 

Sagers are cheap gaming laptops, huh??? Really??

I have a nice 9150 and it was NOT cheap. An Ultrabook with an i3 processor and 4GBs of RAM for $699 is cheap. A powerful gaming laptop for $2000+ is not.

I am not XoticPC fan (see my Buyer's Guide thread for details) but I definitely understand that $hit happens. Maybe something happened to your laptop in transit. Who knows, but it is not insanity to suggest a laptop might arrive defective. It happens. I don't think you can blame them for it breaking. I do agree that you can blame them for not making the return process as smooth as butter.

-J

 

This.

I don't understand why receiving a faulty product should cost the customer anything at all. For reference, I ordered a laptop from Mythlogic in May. When I got the laptop, one of the first times I plugged it in, as soon as there was metal to metal contact between the AC adapter and the power port, the computer froze and had to be rebooted. I think Myth didn't catch it in their QA because their climate isn't nearly as dry as mine is here in SoCal and static is somehow playing a role. Regardless, they were helpful with the RMA of the laptop. There was a hiccup with the communication after they received the unit, but when I pointed it out, one of the owners got back to me, owned up to their mistake and apologized, and they are taking care of everything very well. I haven't paid one red cent for shipping or anything else. Why would I? I'm a pretty hard customer to please as I expect a lot for my money. Myth has done very well to keep me happy.

 

I must stop reading all these great stories of people being so happy with their Mythlogic laptops... because the wait is driving me INSANE IN THE MEMBRANE!!!!!

 

@drnube
Thank you for sharing your experience here. It really helped me because I was in search for a company that will care for my time and have quality support when I need it. I didn’t know for the existence of Mythlogic. It’s the company I’m looking for. Thanks!

I agree completely with kismat. It couldn’t say it better.