XOTIC PC Experience

*** I ordered a PC from XOTIC through their Amazon page.

**** UPDATE AT BOTTOM REGARDING MACHINE ****

Here is some background with my experience with XOTIC:
-Sager NP8255 ordered through XOTIC in the Fall of 2013, was a pain-free experience even after sale when I had a faulty keyboard and they cross-shipped me a new one in a few days.

First of all, I noticed that there had been some problems posted here with their service since last November. Although I ordered through their Amazon page, I still worked directly with Patrick in their sales department.

I made an order for a Sager NP8658-S (Jan 7th) and cancelled it shortly after as I thought I picked the wrong machine. There are numerous choices of Sager's from XOTIC on Amazon and it was a little confusing to me which one I wanted. After cancelling, I realized I did in fact order the right one first and without Amazon giving me an option to stop my cancellation, I went ahead and re-ordered another NP8658-S. I called XOTIC the next morning when they opened to explain what I did so they knew I didn't want two laptops. Patrick was very nice and completely understood the confusion I caused. Long story short, the first NP8658-S went through production way faster than the 2nd and Patrick contacted me to see if I would be willing to cancel the 2nd one instead as I could get the 1st one sooner. I was fine with this as both machines are identical and I would be getting my machine sooner. At this time I just received a notification that the 2nd laptop is in fact cancelled and I received shipping information for the 1st one. It looks as if I am getting my laptop 2 days earlier (Jan 18th) than Amazon's expected delivery date (Jan 20-28).

The story doesn't end there. I also asked to see if I could get the new Tomb Raider promo since I am ordering a machine with a GTX980M. Although Amazon doesn't list this as something I can get with my order, Patrick told me I should be expecting an email soon with the code for this. I was very happy with this news!

So far, my 2nd experience with XOTIC has been fantastic as well! I am hoping this review will help others put faith in XOTIC again if they had been turned away by some recent reviews posted here.

TL;DR - I made a confusing situation for the Sales group over in XOTIC and they had no problems working through them. In the end it looks like I am getting my laptop 2 days ahead of schedule. I also am suppose to be getting a Tomb Raider code for my purchase. I am very happy with XOTIC's service thus far.

I will update this thread once I receive my machine.

***UPDATE
So I received my machine yesterday and went about installing Win7 on it. It went without a hitch other than dealing with typical Win7 USB3.0 issues, but I was well aware of this beforehand and had a custom image ready. I ran a few benchmarks on it and it seemed to run without issue which was good. I noticed temps were just OK even though my machine had IC Diamond applied to it being an "S" model. I went to the trouble of re-pasting both the CPU and GPU with AS5 and temps are much much better. The paste job done by Sager was mediocre so I definitely wouldn't pay for IC Diamond in the future from them, but has nothing to do with XOTIC. I will re-paste again with something different once I have something on hand.

Tonight I intend on gaming with my machine in all its glory! It really is a powerhouse for the size and temps are fantastic with a good paste job. I appreciate all the help from XOTIC in my purchase and will definitely be a returning customer once I need something even more awesome than this.

 

Congrats on your new machine! Thank you for taking the time out of your day to write this!

let us know if there is anything that we can do for you. I'll be looking forward to hearing your impression of the hardware when you get it. You choose an awesome machine! Thanks again!

 

It was a pleasure working with you on this. Thanks again for purchasing another computer with us, and I hope you enjoy it when it arrives.

Also, check your email for a game code already. I sent that out a few minutes ago actually. Thanks again!

 

Got the code, thanks again Patrick! Can't wait to really give this new machine a workout once it arrives.