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    Sager contact page ... No response are they closed?

    Discussion in 'Reseller Feedback Forum' started by JOSEA, Jan 2, 2014.

  1. JOSEA

    JOSEA NONE

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    custom gaming laptops - Welcome to Sager Notebooks I am a potential customer so I sent a fairly easy to answer question to both CS and Tech Support. This was before Christmas and I have received no response at all. If this is how Sager treats customers before the sale I hate to think what happens once they have your $$. :mad:
     
    JOSEA, Jan 2, 2014
    #1
  2. MrDJ

    MrDJ Notebook Nobel Laureate

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    hint hint, xoticpc, power notebooks, prostar, mythlogic :)
     
    MrDJ, Jan 2, 2014
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  3. Support.3@XOTIC PC

    Support.3@XOTIC PC Company Representative

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    Because of Christmas and New Years many places had shorter weeks, but I would think you should have a reply by now. As MrDJ mentioned you can hit up many of the other resellers with any questions, even through the PM system here.
     
    Support.3@XOTIC PC, Jan 2, 2014
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    JOSEA likes this.
  4. JOSEA

    JOSEA NONE

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    This was not meant as a shot against any of the excellent etailers who post here regularly, I just wanted to see how responsive Sager is. All I wanted to know is if the NP2740 is the only machine in the lineup with IRIS (5200 graphics) + how long it will take to get one. Plus I have seen discussions in other forums where people just wanted help and were told to turn to Sager. I assume there will be issues if I purchase this machine (BEING the only 5200 graphic with Win 7 or 8) and would have felt much more comfortable knowing the company that builds it would be there to help. Thanks a lot for responding guys + 1 ASA I am able, gave out too much recently)
    Thanks a lot for the info Hutsady!
    VVVVVVVVVVV
     
    JOSEA, Jan 2, 2014
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  5. Support.3@XOTIC PC

    Support.3@XOTIC PC Company Representative

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    Didnt read it offensive at all. But I see what you mean by the longer response time being a turn off. When you purchase a from one of the resellers you never have to contact Sager directly, should you need tech support or even service/warranty you contact your reseller and they set that all up for you. In many cases they also include a better warranty then the standard Sager warranty.
    Also to answer your question, yes it is currently the only Sager model which uses the Intel Iris Pro graphics.
     
    Support.3@XOTIC PC, Jan 2, 2014
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  6. Prostar Computer

    Prostar Computer Company Representative

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    Yep it's the only model in the lineup currently with the Iris Pro graphics. It's also one of the few with an aluminum body, if I recall correctly. Hopefully you get all your questions answered promptly, whomever you go with! (I would give a little extra grace to delayed responses as well due to the holiday season, as Hutsady said).
     
    Prostar Computer, Jan 2, 2014
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