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    Sager Support!

    Discussion in 'Reseller Feedback Forum' started by Aeonic, Aug 31, 2012.

  1. Aeonic

    Aeonic Newbie

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    I just wanted to give some feedback on a recent support request to Sager.

    I was working with Allen in tech support. I had damaged my touchpad cable when I installed a second hard drive (if you own a p180hm, be careful, sometimes they can "stick out"). He worked with me to identify the cable (it was only $5!) and get it shipped out very quickly.

    Everything's working great now. I couldn't be happier.

    My next computer will be a Sager.
     
    Aeonic, Aug 31, 2012
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  2. jaug1337

    jaug1337 de_dust2

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    Your first computer is a Sager too?

    Just curious, but very nice to hear something like this, some resellers might be evil and want to have you to send in the machine, but this is a great story :)
     
    jaug1337, Sep 5, 2012
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  3. Exmortis

    Exmortis Notebook Consultant

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    This is the kind of support thread we do not see enough of, very good to see a tech work with the client to diagnose and essentially solve the problem, even though it may have been user induced.
     
    Exmortis, Sep 5, 2012
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  4. jaug1337

    jaug1337 de_dust2

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    I agree, definitely.

    Small things tend to add up, and they just give insanely good impressions too! Love it
     
    jaug1337, Sep 5, 2012
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  5. Apu71

    Apu71 Notebook Geek

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    Luckily I have had no problems with my 9150 but Sager was very prompt with all emails both before and after I received my machine. I am very happy with their service so far. I ordered directly from Sager. And as I live but 15 mins from their headquarters in the city of industry, if I do have a problem I can take in my laptop myself :)

    Sent from my HTC PH39100 using Tapatalk 2
     
    Apu71, Sep 5, 2012
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  6. Aeonic

    Aeonic Newbie

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    To be clear, he didn't walk me through removing or installing the cable (nor would I expect anyone to -- it's buried!). I'm comfortable tearing apart and reassembling my equipment and experience minimal "leftover screws" lol :)

    But I was very happy that he was open to looking up the part (the cable has a # on it), making sure we had the right one, and working with me to ship it out (and quickly too). This is something that (probably) makes them no money, so I'm happy to give them some well deserved online word of mouth recognition.
     
    Aeonic, Sep 5, 2012
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