Sager NP9370 Reseller Advice

Just to give a little back round, I'm new to the custom laptop world and the last Windows laptop I had was an Alienware M17x R3. So I feel confident in the laptop I want to purchase I just don't have any experience with any of the main resellers. After doing my research I've found XoticPC, AVA, and PowerNotebooks. I'm leaning with Xotic or PowerNotebooks since both seem to be the exact same price, but I wanted to get your opinions on who's best and who has the quickest turn a round time. How quickly I can get this laptop delivered is a huge determining factor for me since I am currently without anything and need it for a business trip coming up.

Also does anyone know of any resellers that offer discounts for educational employees? All though I'm moving away from the Apple products I always liked that they at least gave you something off for working at an educational institution.

Thanks

I know the question on what reseller to use has been asked before, but it seems like no real answers were ever given.

 

Make sure to get a SSD

Everything else is basically up to you. Contact XoticPC and PowerNotebooks and see which one will give you the best price and who attracts you the most.

Good luck mate!

 

I actually already have two SSD's that I'm planning on using. I think I'm going to configure it for the all upgrades I can't really do myself and keep the RAM stock and just add my own SSD's.

 

Ah yes. Exactly, A 95% Gamut screen might be something for you if you desire, really high quality, otherwise yeah nothing much.

 

The build times will actually be the same. Both Powernotebook and us are Sager resellers which means when you place the order through either site the build will actually be done by Sager directly. Unless you get any special XPC services like overclocking, custom skin etc. Since Sager will build the computer themselves then ship to you the build time will be identical.

 

I too placed an order from XoticPC for a P150EM with a nice 95% gamut matte screen. I personally think and feel that having a nice screen is definitely worth it. I'm guessing that the current Autumn Sale will also make it an interesting decision in terms of what components you'd choose for your machine. I know it did so for me.

Congratulations in advance for your new gamer! :thumbsup:

 

EDIT: This issue has been resolved and was a matter of miscommunication. Therefore, in order to prevent any unnecessary concerns from future viewers, I have edited this post.

However, if you're planning on buying the Dead Pixel Coverage, please be aware that if you do get a dead pixel under this coverage, you will have to send your laptop in to get the screen replaced (rather than have a new laptop sent to you). Some of you may not think this is worth $60, since it will be an inconvenience either way, but that decision is up to you.

 

Hello Aaron360,

I responded in your post in the Owners lounge as well. If you would please provide me your order information so I can assist in helping you get this sorted it'd be much appreciated.

 

I am sorry to hear of this concern and you received a Dead Pixel Obviously there is some confusion on how you are interpreting our emails and policy. When our Service Team is saying "we will take care of it" we are implying that we will get it all set up and the issue resolved. I think our comments might be read into more then we meant. We do not mean we will take care of the screen ourselves, just that we will facilitate setting it all up for you with Sager.

Our RMA team is stating if you return the laptop because there is a dead pixel there is no need to scrap the entire machine because of a single dead pixel. They will replace the screen and cover shipping as we state on our website(Sager facilitates the screen swap & covers the shipping). We are not saying at all that it is our screen, as you see on your order and clearly listed on our website it says it is a "SAGER" screen. I am sorry I dont understand how you are understanding it this way. Our explanation of the warranty is just has less verbiage but contains the same core facts on execution of the DP warranty which is:
1. Shipping is covered both ways by Sager
2. Screen will be replaced

Our Dead Pixel Warranty is Sager's policy, I think you might be misinterpreting this. To say our DP Warranty is deceptive is completely false. I am sorry there you maybe misunderstanding our Service Team, we are in no way deceptive or falsifying any information on Sager's Policy. Sager would complete any Dead Pixel Warranty claim on any resellers website.

We dont treat it as a attack, but I have to be honest I suggest you speak with our Service Team tomorrow as there is a clear misunderstanding to what our service team is advising you. The way you are interpreting it is in no way what our policy says online and how our RMA team has replied to you. To say in any fashion we don't honor our warranty or replace items under warranty is nothing less then 100% false.

Our Warranty says if you have a Dead Pixel and you purchase the warranty Sager will issue a label UPS 3 Day and we will have Sager replace the screen. (The machine is treated as if it wrere DOA and is sent in for a screen replacement) Which is as or RMA team advised you. Our RMA Team advised if you wanted to have a NEW machine built there would need to be a deposit held on it while they built it until the one you have presently is returned. Otherwise if you prefer to have the screen taken care of under the DP Warranty simply allow us to

I hope this helps clear it up! If you can PM me or Derek your phone # we can ensure Cedric calls you in the AM

 

I don't think I quoted the RMA team as saying "we will take care of it", though they may have said that. And I agree that that statement could very easily mean that they'll just facilitate everything. What I was quoting was the statement: "Because the DPP policy is ours (the screen is ours, not Sager’s), we would be building the machine here." I don't know how this can be interpreted as "we'll facilitate it and Sager will build it". Regardless, I didn't mean to attack the RMA Rep's wording if he just made a misstatement... in fact, I didn't even mention his name, and I didn't blame him for any of this. I was operating under the impression that what he said was true though (that it was Xoticpc's screen and XoticPC would do everything there), and that if that was indeed the policy of Xoticpc (which it seems you're saying that it isn't), then it would not be what was outlined on the website, and that would have made it deceptive.

Sorry but this doesn't make a lot of sense to me (and the blame may be on Sager). When looking at Sager's coverage statement, it says:
"Units ordered under this option will also require an extra 3 to 5 days lead time from order to ship. Any units purchased with the pixel guarantee option that are received with ANY dead pixels will be treated by Sager as a DOA unit, and Sager will cover 3 day shipping both ways and replace the unit."

If "unit" means "screen," then it appears that we're just ordering screens when we buy laptops, and we're shipping screens back and forth. If "unit" means laptop and they'll just treat it as DOA for the purposes of shipping but will ship it back, then why do they say they'll "replace the unit"? If "unit" means screen or laptop (depending on their interpretation of the context), then the way their policy is worded is completely ambiguous and could easily be considered somewhat deceptive. And if the standard policy is just to replace the screen (as you say), why would it even be allowed for me to order a brand new machine as a replacement? Why don't they just say replacing with a brand new machine is not allowed? I would understand replacing a laptop for a screen alone should never be considered an entitlement (unless it's what the policy said)... though computer manufacturers don't just destroy the other parts, they get repackaged in refurbished machines and sold for a profit (the money gained from the coverage of the 99 machines that didn't have a dead pixel more than makes up the refurbished discount).

Sorry, I just have to conclude that this wording is just very ambiguous, but I'll admit that it's a possibility that it's more Sager at fault than Xoticpc. Either way, I don't know how anyone can not think this is confusing.

In the end, if what you're saying is true, then I apologize about the misunderstanding (but I hope you see from my explanation in this post why I don't believe I was jumping to conclusions out of thin air). And I would like to just proceed with a RMA refund at this point... it's also a bit worrying how this unit was supposedly checked by Sager for dead pixels, and how they could've missed where mine is located at (right below the user name on the start menu).

 

It is a misunderstanding. We have never had a customer in the 10+ years we have been in business have any confusion on the warranty.

Ultimately the warranty is executed just as it lists on our website. The items is treated just like if it were a DOA, a shipping label is provided for the item and the screen is replaced. I am sorry this caused you distress, however the warranty is facilitated and you are provided with a resolution to the issue which in this case is a new screen. No matter if there was confusion on how it was being done please understand the end result we communicated through email and our website is to fix your issue at no expense to you.