PCTorque Experience

Well, this is my final report regarding my Sager NP7280 (built more like the 7282). My computer remains defective. When the CMOS problem manifested itself I discovered that it had to go to Sagernotebooks for repair. My contact was with a guy named "David" who was always responsive and by all indications really did all he could to help. He was very patient, very accommodating, and I feel grateful I had him to work with. To spare a long winded recount you can find the complete history of my CMOS problem at the links below.

In the end after some 2 months of the same old problem despite RMA's twice, the CMOS issue arose again. This time the computer worked fine for weeks. Then I went on a 3 day break. On return, the same failure to boot symptoms were present. I notified David. He wanted to know what software I ran (standard stuff from Corel, Microsoft, and Adobe) and advised extended off periods cause the machine to do a reset to normal. As nice as David is, I couldn't help but question this because every computer I've had simply boots up when turned on. Even my old NP9261 which has been left unused for as long a 2 months when I was on summer break. None of that reset hookey. He wanted to know how i turned it off, that is was power still going to the adapter or what. Nope, when i turn off a computer it is off, even the surge protector strip is off. Nothing new, i always do this to prevent devices from siphoning electricity and adding to my electric bill. matter of fact, I have a Toshiba A11S3450, and my wife a puny Dell Inspiron 1525, plus the NP9261 i mentioned before. NONE of these computers behave the way the 7282 does. Indeed, the Toshiba and NP9261 are often completely unhooked from any power and their batteries removed, and placed in closet storage from time to time. Hooked back up when needed and they simply boot right up. They will complain that the Internet security software (Norton) hasn't had its liveupdate but other than that theysimply boot up without any CMOS hogwash. So i can't help but be leery of the 7282's CMOS problem being due to having to reset. BECAUSE each time this happens, I have to open it up, remove the CMOS battery then put it back in for the machine to boot, EVERY TIME. I also have a Sager NP9890 that has been in mothball for 3 years now. Just for the heck of it, I hooked it up. It booted right up and complained its anti-virus software was out of date. No CMOS hookey. Surprising given the age of the machine and its CMOS battery. But again showing that my NP7282 is just a piece of poop.

I thank David for trying to get it fixed. But this sheer frustration and waste of $2,300+ has soured me greatly. I severely doubt I will buy another Sager notebook. You'd think they would have exchanged computers (actually said they change the motherboard which really should have solved my problem) or provided a replacement computer. For now, I'm concluding the build of a DIY towercase as I've lost enormous time trying to get a working 7282. Probably my frustration and anger speaking but can't help thinking this has something to do with my not buying the offered insurance option. But all this has done is cost Sager a customer and advocate who used to frequently seek to entice my fellow professors to buy Sager notebooks.

See links below for my full experience.

http://forum.notebookreview.com/sag...unges/591039-7280-review-1-a.html#post7656929

http://forum.notebookreview.com/sag...s-lounges/591521-sager-np7280-review-2-a.html

http://forum.notebookreview.com/sag...s-lounges/607285-sager-np7280-review-3-a.html