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    Mythlogic warranty

    Discussion in 'Reseller Feedback Forum' started by Kreuzweir, Nov 17, 2017.

  1. Kreuzweir

    Kreuzweir Notebook Enthusiast

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    @mythlogic

    I put in a ticket for repairs months ago, Ticket #: 8123823 . This was back in August. The problem has escalated and now my machine won't even turn on. I can't get hold of the company via phone call, email or support ticket. It seems like Mythlogic only responds on this forum and so I'll try here. I paid for the 3 year warranty precisely in case this happened, so I need to send it in for repairs.

    Please respond ASAP so I can start getting my $2500 machine repaired. Thanks!
     
    Kreuzweir, Nov 17, 2017
    #1
  2. mythlogic

    mythlogic Company Representative

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    We will get you a label emailed to you to get the laptop back to fix the part.

    Thanks
     
    mythlogic, Nov 17, 2017
    #2
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  3. Mobius 1

    Mobius 1 Notebook Nobel Laureate

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    @Kreuzweir - do a dispute with your bank, Mythlogic is a mess atm and won't honor your warranty unless pushed like this on the forum
     
    Mobius 1, Nov 17, 2017
    #3
  4. Kreuzweir

    Kreuzweir Notebook Enthusiast

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    @mythlogic

    Thanks for responding. I've yet to receive the email, either at the email address from which I sent the ticket, or the one associated with the account from which I ordered the laptop.
     
    Kreuzweir, Nov 17, 2017
    #4
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  5. Mobius 1

    Mobius 1 Notebook Nobel Laureate

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    It's kinda pointless to complaint now. Myth has a really bad track record for customer service here.

    Do a bank dispute, it's faster that way.
     
    Mobius 1, Nov 18, 2017
    #5
  6. Kreuzweir

    Kreuzweir Notebook Enthusiast

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    I bought the machine back in 2015 and purchased the 3 year warranty. Mythlogic actually repaired it once before in February before whatever's gone wrong on their end happened. A bank dispute in this case probably wouldn't be justified, but if they're not going to honor the warranty I'd like a refund for that part of my purchase. With that said, I'm hoping Mythlogic comes through since this is the first bad experience I've had with them.

    @mythlogic Still no email yet. Please send me that shipping label.
     
    Kreuzweir, Nov 19, 2017
    #6
  7. bennni

    bennni Notebook Evangelist

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    There are three threads merely on the first page of the Clevo re-seller forum about issues in gaining assistance from Mythologic, which appear to still be unresolved (Except through credit card disputes). There are also more threads further back about similar issues. It would be nice for this issue to have a more positive outcome... Good luck.
     
    bennni, Nov 19, 2017
    #7
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  8. Kreuzweir

    Kreuzweir Notebook Enthusiast

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    @mythlogic No email yet. Please send it. Thanks!
     
    Kreuzweir, Nov 20, 2017
    #8
  9. Kreuzweir

    Kreuzweir Notebook Enthusiast

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    @mythlogic

    Please send me the email, or a response as to why I have not yet received it and when i can expect to receive it. Thanks!
     
    Kreuzweir, Nov 22, 2017
    #9
  10. Mobius 1

    Mobius 1 Notebook Nobel Laureate

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    Credit card dispute, don't waste your time with @mythlogic and their mythical 'support team'.
     
    Mobius 1, Nov 23, 2017
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  11. mythlogic

    mythlogic Company Representative

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    Please check your email

    Happy Thanksgiving!
     
    mythlogic, Nov 23, 2017
    #11
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  12. saturnotaku

    saturnotaku Notebook Nobel Laureate

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    Um, did you not see that the OP purchased the machine in 2015? They are long past the point of being able to do any sort of bank dispute.
     
    saturnotaku, Nov 23, 2017
    #12
  13. Kreuzweir

    Kreuzweir Notebook Enthusiast

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    Email confirmed! Thanks @mythlogic !

    As promised, it was the RMA label. Now I'll send it in and hopefully get this fixed.
     
    Kreuzweir, Nov 23, 2017
    #13
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  14. Mobius 1

    Mobius 1 Notebook Nobel Laureate

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    mm, doesn't some bank allow you to do a claim on services sold even if it was long time ago?
     
    Mobius 1, Nov 24, 2017
    #14
  15. Kreuzweir

    Kreuzweir Notebook Enthusiast

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    @mythlogic

    Did you receive my laptop? If you did, what is the status of it? I have not received an update on the RMA.

    RMA # 55A43B58 if that helps.

    Thanks!
     
    Kreuzweir, Dec 6, 2017
    #15
  16. Kreuzweir

    Kreuzweir Notebook Enthusiast

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    @mythlogic

    Hi, its been a week since I last checked in. Can you check on the status of my RMA please? #55A43B58
     
    Kreuzweir, Dec 12, 2017
    #16
  17. budgetGamer

    budgetGamer Notebook Enthusiast

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    @mythlogic
    Same here
    I made a post for this as well
    Sounds like we are in the same boat...
     
    budgetGamer, Dec 13, 2017
    #17
  18. Kreuzweir

    Kreuzweir Notebook Enthusiast

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    @mythlogic

    Checking in again. Can you check on the status of my RMA please? #55A43B58. I haven't received an official email confirming you've received it.
     
    Kreuzweir, Dec 14, 2017
    #18
  19. budgetGamer

    budgetGamer Notebook Enthusiast

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    @mythlogic
    Wot you received the label already, I was still waiting for them to send me a label
     
    budgetGamer, Dec 14, 2017
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  20. Kreuzweir

    Kreuzweir Notebook Enthusiast

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    @mythlogic

    Please give me a status update. I haven't received any correspondence over email or in the discussion I opened with you.
     
    Kreuzweir, Dec 18, 2017
    #20
  21. budgetGamer

    budgetGamer Notebook Enthusiast

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    @mythlogic
    Don't worry I swear they aren't going to reply until after Christmas
     
    budgetGamer, Dec 18, 2017
    #21
  22. Kreuzweir

    Kreuzweir Notebook Enthusiast

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    @mythlogic

    Hope you had a merry Christmas. Now that the holidays are over, what is the status of my order? I need that laptop for work so I'd appreciate a quick response. Thanks!
     
    Kreuzweir, Jan 4, 2018
    #22
  23. Kreuzweir

    Kreuzweir Notebook Enthusiast

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    @mythlogic

    Any update on my laptop? I haven't heard back in over a month now.
     
    Kreuzweir, Jan 8, 2018
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  24. Kreuzweir

    Kreuzweir Notebook Enthusiast

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    @mythlogic

    I'd really like an update. I decided to track the shipment to see what's going on.

    Delivered On:
    Monday, 11/27/2017 at 12:07 P.M.
    Left At:
    OFFICE
    Received By:
    BENZ

    Fortunately I know you guys have it now. UNfortunately, nobody seems to pick up the phone. Please tell me the status of my computer.
     
    Kreuzweir, Jan 10, 2018
    #24
  25. Kreuzweir

    Kreuzweir Notebook Enthusiast

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    @mythlogic

    Please respond to either this thread or my messages on facebook. You guys have my computer now and I need it for work. Thanks.
     
    Kreuzweir, Jan 15, 2018
    #25
  26. Raja786

    Raja786 Notebook Consultant

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    Was this ever resolved? Be nice to have an update for others following the thread to see.


    Sent from my iPhone using Tapatalk
     
    Raja786, Jan 16, 2018
    #26
  27. Kreuzweir

    Kreuzweir Notebook Enthusiast

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    No this has not been resolved. @mythlogic has not logged in since January 9th, has not responded on facebook (although he has seen it), and has my laptop. I'm going to give it one more week and then send in a Demand letter stating that they either need to repair my computer or send me back my broken computer plus the cost the remaining years of the warranty that they aren't honoring. I don't want to take this to small claims court, but if that's what it takes to get my machine back and in working order, I will.
     
    Kreuzweir, Jan 20, 2018
    #27
  28. Raja786

    Raja786 Notebook Consultant

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    Which country are you in and where have you sent the laptop to?


    Sent from my iPhone using Tapatalk
     
    Raja786, Jan 20, 2018
    #28
  29. Kreuzweir

    Kreuzweir Notebook Enthusiast

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    I'm in the USA and I sent it to the USA.

    @mythlogic

    It says that you were on this forum as on Sunday the 21st, so I know you've read this. Please respond to my inquiries. You have my computer and I really need it back. Thanks
     
    Kreuzweir, Jan 23, 2018
    #29
  30. budgetGamer

    budgetGamer Notebook Enthusiast

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    budgetGamer, Jan 31, 2018
    #30
  31. Kreuzweir

    Kreuzweir Notebook Enthusiast

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    @mythlogic @budgetGamer

    Update:

    At 4am last Sunday I received a message from Mythlogic stating that they were waiting on a keyboard and it should be ready in 2 weeks. They promised to keep me updated, so we'll see.
     
    Kreuzweir, Feb 1, 2018
    #31
  32. Raja786

    Raja786 Notebook Consultant

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    If their not responding, I wouldn’t delay it anymore. From what I’ve seen so far, you’ve gave them ample time to respond but with no success so I’d contact your local authorities and take this matter further. Hope you get a positive outcome.


    Sent from my iPhone using Tapatalk
     
    Raja786, Feb 1, 2018
    #32
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  33. Falkentyne

    Falkentyne Notebook Prophet

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    Do you actually believe that?
     
    Falkentyne, Feb 5, 2018
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  34. sthadeus

    sthadeus Notebook Enthusiast

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    sthadeus, Feb 6, 2018
    #34
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  35. Kreuzweir

    Kreuzweir Notebook Enthusiast

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    @mythlogic

    Update:

    I got my laptop back. They cleaned it up and installed a fresh operating system but little else. They gave me a report and said that some of the repairs were not covered under warranty and that the ones that were required parts that would take 3 to 5 weeks to receive.

    According to the timestamp on the pictures they sent me, it's clear that they didn't even look at my laptop until I started talking about sending in a police report. Perhaps if they had done it in November when I sent in the laptop, I would have had the covered parts. No consideration was given, and no apology or explanation was given for all the extra time it took.

    Whatever reputation this company used to have, it is now an embarrassment to the industry as far as I am concerned. For those of you who still have outstanding orders with them, you can still get your machine back, but new customers should stay away.
     
    Kreuzweir, Feb 22, 2018
    #35
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  36. Raja786

    Raja786 Notebook Consultant

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    Thanks for the update. I think everyone should share their experiences so other people on here are aware of who to watch out for. Glad you got your machine back.


    Sent from my iPhone using Tapatalk
     
    Raja786, Feb 22, 2018
    #36
  37. Mobius 1

    Mobius 1 Notebook Nobel Laureate

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    This company is a joke of its former self and should just be banned from NBR and declared a hostile reseller.

    @D2 Ultima
     
    Mobius 1, Feb 23, 2018
    #37
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  38. slimmolG

    slimmolG Notebook Consultant

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    For some reason, I really like that description. Hope you don't mind if I borrow that...
    :cool:

    Yup. A lot of people complain/note that HIDevo is a little more expensive, but they have a good rep and appear to be here for the long run. I am a strong supporter of small businesses and startups, but I certainly give a company's reputation significant weight in my decisions.
    Saving a little money sometimes just buys a headache.
     
    slimmolG, Feb 23, 2018
    #38
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  39. Mobius 1

    Mobius 1 Notebook Nobel Laureate

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    HIDEvo is more expensive due to heatsink work.

    Same as obsidian PC.

    Both reps are active in the forum.

    Imo I would pay a bit more to get properly fitted heatsink from the start. Plus both are prema reseller.



    Prema has severed contract with mythlogic, so that's another reason to why you shouldn't buy from them.
     
    Mobius 1, Feb 23, 2018
    #39
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  40. D2 Ultima

    D2 Ultima Livestreaming Master

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    Did I just see it take 3 months for someone to get a replacement keyboard?
     
    D2 Ultima, Feb 23, 2018
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  41. slimmolG

    slimmolG Notebook Consultant

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    But it types 120 wpm right after install
    :p
     
    slimmolG, Feb 23, 2018
    #41
  42. D2 Ultima

    D2 Ultima Livestreaming Master

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    .....

    [​IMG]
     
    D2 Ultima, Feb 23, 2018
    #42
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  43. Falkentyne

    Falkentyne Notebook Prophet

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    The company was dissolved last year. They don't even exist anymore. Just a shell of their members or one person is probably doing work if they are threatened with legal action.
    Someone posted proof last year that they 'applied' for dissolution.
     
    Falkentyne, Feb 23, 2018
    #43
  44. budgetGamer

    budgetGamer Notebook Enthusiast

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    So who is that one person still existed on behalf of the company, and why would that person still want to represent the entire company
     
    budgetGamer, Feb 24, 2018
    #44
  45. Mobius 1

    Mobius 1 Notebook Nobel Laureate

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    death wish


    does this person even know how to tie a noose? must be having a hard time
     
    Mobius 1, Feb 24, 2018
    #45
  46. Spartan@HIDevolution

    Spartan@HIDevolution Company Representative

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    Just to clarify, Obsidian PC is NOT a Prema Partner
     
    Spartan@HIDevolution, Feb 24, 2018
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