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    Mythlogic (warranty service)

    Discussion in 'Reseller Feedback Forum' started by Q937, Jun 28, 2016.

  1. Q937

    Q937 Notebook Deity

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    Although I had a reasonable purchase experience with Mythlogic, warranty service has been less than stellar. Laptop arrived with a malfunctioning O key that only works 50% of the time. Got them to agree to send a replacement easily enough, which is great because it's a simple enough component to replace--but that's all the praise I can give. Between the end of April and now, the only thing that has happened is them asking me to send them a photo of the key. I've called in probably four or five times since, and each time all I've gotten is a vague, noncommittal answer about them handling the replacement. It's not the end of the world to me since I use an external keyboard, but it really does make me wonder just how long I would be computerless if something major went out and I had to RMA it.
     
    Q937, Jun 28, 2016
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    Captain_Bobby and TomJGX like this.
  2. mythlogic

    mythlogic Company Representative

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    Hey

    Just as an update, your keyboard should ship this week come <word> or high water, sorry about the delay.

    thanks
     
    mythlogic, Jun 28, 2016
    #2