My ProStar Experience

Update:

I received a call from ProStar this morning with an offer to next-day air my computer back to them, replace the ribbon cable and LCD display, test and next-day air it back. I will review my opinion of ProStar once I get my computer back in working order.

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I purchased Prostar P151EM (Clevo) in February 2013. On May 25, 2013 I turned on the computer to find the display flashing periodically. Within about 30 mins, the display was constantly flashing and scrolling. I contacted Prostar customer service and received an RMA # and shipping label 3 days later. On June 4th, I received a call from Prostar customer service where they stated that they think something was spilled on my laptop so they wouldn’t warranty it. I assured them that was not the case as I take extreme care with my computers. They went on to say perhaps someone else in the household spilled something, again, I assured them the only other person is my wife and she never uses my computers as she has her own. They went so far to send an email with a picture of the back of the display where you can see a few very small brown spots about ⅓ the way up the display back. Totally inconclusive and highly doubtful it had any relationship with the display dieing. I reiterated that nothing was ever spilled while in my possession. But if I had spilled something, I wouldn’t have sent it in for warranty but replaced the display myself. Finally, the customer support representative said they would request again to see if they would repair the display under warranty.

On June 7th, I received information that they would not warranty my computer, but would be happy to replace the display for $250.00. I declined and requested it be returned so I could order a display and replace it myself. I was told they would replace the ribbon cable and ship it back. I received the computer on June 11th and noticed that the display is now completely dead - no more flickering/scrolling, just nothing. This leaves me somewhat concerned about what they did with the ribbon cable replacement.

I went through the screen replacement process far enough so I could get a look at the back of the display for two reasons - see the so called “spill” and get the model number so I could order a replacement. The “spill” was an absolute joke. Those very small brown spots take up about ½ inch area on a completely inert area on the back of the display. They were somewhat oily in consistency and there is absolutely no sign of any liquid penetration anywhere in the laptop.

I ordered a new display for less than $75 delivered and should be back in business next week unless Prostar completely borked my ribbon cable.

Clevo computers are nice but I cannot recommend buying from Prostar Computers due to their complete failure to properly warranty the computer, instead they accuse me of spilling something on my computer and attempting to deceive them.

 

do you have pictures of anything and/or the pictures they sent you? what do you mean by oily in consistency? and how could they bork a cable they replaced?

 

There was an incident with power notebooks similar to this. They got a laptop sent in for repairs with water damage, and the guy tried to say he didn't do it. He ended up being caught red handed, and blatantly lied. Not saying this guy is lying, but there's two sides to every story

Sent from my SCH-I535 using Tapatalk 2

 

The right side, below the green circuit board, on the white plastic backing. Oily consistency : consisting of, containing, or resembling oil. I have no clue how they could have borked the cable replacement - perhaps installed a bad cable, didn't connect it properly, etc. All I know is that the bad display at least showed something, when I got it back, nothing , not even a flicker of light. Could be the display went completely dead between the time they took out the cable and replaced it.

 

Agreed, two sides to every story. The correct and the mistaken, in this case Prostar is mistaken and is stepping up to remedy their mistake. I'm not the sort of jackass who breaks something then attempts to get warranty service. As I stated, had I spilled something on my computer, I would have ordered the screen and replaced it myself - as if $75 is the end of the world on a $1300 computer...

 

looks suspect. not surprising they asked. stop spilling liquid that consists of, contains, or resembles oil in your laptop.

 

It's ok for you to be wrong, I suspect you're used to it.

 

not as wrong as your comma splice. your defensiveness gives you away. stop computing with oil.