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    My Malibal Experience

    Discussion in 'Reseller Feedback Forum' started by Recce, Jul 30, 2012.

  1. Recce

    Recce Notebook Enthusiast

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    Well, I bought a rig that was just under $3,000 from them a few months back and thought I'd give some kudos where they're due. The computer shipped quickly and was exactly what I was expecting for a good price, but where Malibal really shined is when I started experiencing issues with my laptop earlier this month.

    My computer failed to boot (looped reset before BIOS even came up) and I was walked through attempts to fix it before eventually having it RMA'd. Malibal paid for postage both ways and fixed the computer in about a week - needless to say I'm quite happy with them.

    My only gripe is that they can be a little hit or miss on communication but other than that they get a big thumbs up.
     
    Recce, Jul 30, 2012
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  2. tommytomatoe

    tommytomatoe Notebook Evangelist

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    Happy for you! Glad you had a good experience. I had great exchange with the las Vegas guys as well. I agree with you about the hit or miss communication. Just depends on who is answering the email/pm/chat. Lol.

    Sent from my EVO using Tapatalk 2
     
    tommytomatoe, Jul 30, 2012
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  3. Recce

    Recce Notebook Enthusiast

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    Oh, I forgot to mention that I was told that my laptop would be delayed due to a part not being in stock - but they ended up pulling the part from a different laptop to make sure mine shipped on time. It's nice to see a company that realizes that buying a higher end laptop begets higher end service.
     
    Recce, Jul 30, 2012
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