MYTHLOGIC - Deimos 1616 (P750DM2-G) Experience

I went with MYTHLOGIC instead of a Sager reseller, and hoping I don't regret it.

Summary so far, is that technical questions on pre-sales were great, but the order fulfillment so far is glacial. Timeline below system specs.

I ordered a desktop replacement class machine. Graphics card didn't matter so much to me as I will use this as a portable software development machine. Upgrading to 64 GB RAM was more important to me for running multiple VMs and large development environments. I opted for less than bleeding edge SSD to keep costs down, and since I'm coming from spinning drives, the 850 EVO should seem fast to me. I can always upgrade later. I opted for a big power adapter for being at office where I will be a majority of the time, and the 230W for the occasional time when I have to go remote somewhere. This will be my first time dealing with a Clevo-based machine, so I upgraded to the 2 year warranty.

MYTHLOGIC Deimos 1616 Chassis (Clevo P750DM2-G) ​

• Mobile Display: 15.6" Full HD (1920x1080) IPS Matte LCD w/ G-Sync
• Monitor Calibration: Free MYTH Professional Monitor Color Calibration
• CPU: Intel Core i7-6700 4.00GHz, 8MB Cache, Quad Core Processor (65W)
• Thermal Compound: Free IC Diamond Thermal Compound
• System Memory: 64GB (4 x 16GB) , PC4-19200, 2400MHz DDR4 SODIMM
• Video Adapter: nVIDIA GeForce GTX 1060 6GB GDDR5 nV GPU Performance Scaling + Desktop Class
• AC Adapter: 230W AC Adapter
• Hard Drive: Samsung 500GB 850 EVO SATA 6GB/sec SSD
• Hard Drive: 1TB 7200 32MB Cache SATA 3GB/sec Mecanical Hard Drive
• Sound Card: Realtek Audio w/ Sound Blaster SB5 w/ ESS SABRE HiFi AUDIO DAC (Headphone Amplifier)
• Keyboard: Standard Backlit Keyboard - NON Chiclet
• Network Card: Killer E2400 LAN + Intel 8260 Wireless-AC
• Bluetooth: Integrated Bluetooth 4.0 (On supported wireless cards)
• Operating System: Windows 10 Pro 64-Bit
• Extra AC Adapter: Extra AC Adapter (330W)
• MYTHLOGIC Assurance: MYTH Lifetime Assurance with Lifetime Labor + 2 Years Parts Warranty, 2 Yrs 2-Way Shipping Cont US
• Special Requests: No branding, leave off all logos possible such as MYTHLOGIC, with understanding that some stickers come from Clevo so I'd have to remove them myself.

• August 20 - Emailed sales the first time, got an answer from Josh Tacey, even though it was the weekend. I had agonized over a new powerful laptop choice for weeks, and for the next several days, Josh was very helpful answering questions about Clevo chassis, power adapters and heat, Optimus or lack thereof, switchable GPU/integrated graphics or lack thereof, etc. Can't say enough good things about the prompt responses and clear explanations of the options or constraints with the 750DM2-G based system.

• August 23 - I pull the trigger and place my order. Their order status page shows Payment Complete.

• September 8 - 10 business days have passed (one holiday day in there with the weekends). Their page says average to fulfill order is 15-17 business days. The order status page still shows Payment Complete, it has not even progressed to Parts Allocation, which their page says means that parts are ordered. I resort to chat support, which was fine.I realized I had taken so long to decide on a laptop, and in the post-pascal release, I had probably bought at a peak time.

• From their website, Order Status Progression
• Step 1: Initial Processing - Your order has been recieved and payment is being verified.
• Step 1a: Pending Payment - If your order is here, we are currently waiting for payment (usually from a check or wire transfer or paypal)
• Step 2: Payment Complete - Payment for your order has been received and verified.
• Step 3: Parts Allocation Complete - We have allocated all the parts for your order, and any needed parts have been ordered.
• Step 4: In Build Queue - All parts have been confirmed, incoming parts are being tracked, and the order has been placed in the queue.
• Step 5: Hardware Build - All the parts have arrived and the machine is being assembled.
• Step 6: QA and Test - The machine is being loaded with Windows and run through a series of benchmarks to stress the components.
• Step 7: Ready to Ship - Your order is packed up and waiting for pickup!
• Step 8: Shipped - Your order is on it's way!

• Chat 2016.09.08
• MYTHLOGIC 15:20:04 Hi FriendOfEntropy, how can I help you?
• FriendOfEntropy 15:20:07 Hello, patiently waiting on my order, but it's now been 10 business days since payment complete,and I haven't seen the status even budge up to even Parts Allocation status. Should I be worried it's going to take a lot longer than 17 business days?
• FriendOfEntropy 15:20:19 I would have thought Parts Alloc Complete or possibly even Build Queue status by now, but fully realize it might not be in Hardware Build stage yet.
• MYTHLOGIC 15:22:32 With the new models just coming out and being very popular our lead times are just a bit longer. You should see movement on your order soon.
• FriendOfEntropy 15:23:36 I realize the statuses listed may be general, but reading the description of allocation, i was just worried that 10 day in, there might be parts for it not even ordered. I understand this post-Pascal rush though, almost like a Christmas or back to school rush, I guess
• MYTHLOGIC 15:24:15 Exactly
• FriendOfEntropy 15:24:34 long as it hasn't got lost, thanks! have a good one
• MYTHLOGIC 15:25:16 It hasn't. Thanks, you too.

• September 19 - Okay, this is a pure guess. I wish I had taken a note on when it moved from Payment Complete to "In Build Queue" status, but I think it was around this date.

• October 4 - The order status still shows simply "In Build Queue". Not sure how big this queue is, but this seems a bit ridiculous.

Bottom Line, as of Oct 4, it's now been 29 Business Days, well over their 15-17 business day listed average. 42 calendar days since I paid, and still not even on the build bench. Pretty frustrating, but I'll keep this thread updated.

Maybe lots of gaming junkies lusting for Pascal machines paid for rush orders on theirs so they bumped in line in front of mine?

Anyway, the time it takes to get on the build bench is frustrating, but obviously once it gets to the hardware build stage and burn-in and component test, I want them to take their time and get it perfect, find any bad parts before they ship, etc. They have what I assumed was a little "tip the builders" option on their order page. When I ordered, I threw in the amount they listed as "Gargoyle Beer Money - 6 Pack", so even thought that hasn't helped so far, maybe that will translate into some extra care when it's on the bench.

 

Hi

You are absolutely correct it has taken way way too long. Clevo with their random stops and starts with GPUs and fingerprint readers isn't helping anyone thats for sure. That being said, we always make sure its right before we send it to you even if its behind because we want you to enjoy it, not get friendly with UPS. You should see it testing soon

thanks again!

 

Thanks for the response, I would have reached out directly instead of posting publicly if I was blowing a gasket and wanted info desperately, but I appreciate the response here. This will just be about documenting the whole experience. I can't wait to report on how the beast performs.

I have done my best to wait patiently since Sep 8th (my chat with support)..been patting myself on the back every day I haven't just snapped and picked up the phone

I should have shared this at the end of my original post in the last section about taking time. One of my doctors is very frustrating on appointments because it takes foooorever when you are there waiting..appointment times always running late. I am frustrated waiting, but one of the reasons he is worth it is because of the time he takes with each patient. When I am finally in with him, he is not rushing, but rather taking great care with my details and health. I know he's doing the same with each patient, so while aggravating, he is worth it because of the quality.

Again, I can appreciate that when you get the machine on the bench, I'm happy that you will be thorough and not rushed. Your are correct, I do not want us to have an extended UPS relationship.

Unreal how long it's taking to source components.

So problems with Clevo and the 1060 ?

Availability problem from Clevo?, or unsatisfactory parts you're having to exchange?

Fingerprint reader?...something I don't care about and would never use...very sad if that's one of the things that has delayed this from the chassis manufacturer.


(Actually I just assumed that even though my address is Tennessee, you somehow figured out that I am a lifelong Blackhawks fan and have put my order in the penalty box because of that)

 

Yeah its all over the place, the fingerprint readers because they are new and integrated with the touchpad we can't just get them without or we would have done that, they have to get a whole different touchpad so basically (and the number of days is just an example) its 15 days to get ones without fingerprint readers or 16 to wait till they get more with fingerprint readers, so why waste the time you know

But you should see it testing hopefully later today.

Also 2 years ago, yes yes we would have held the order because you were a blackhawks fan, but now we are in the east, so have fun with all that

 

I ordered my Clevo P650RS on release day and it still took like 40ish days to arrive (not from Mythlogic though). So yeah, its slow for everyone. The owners lounge for my machine still only has a small handful of people who actually have the thing, most people are still waiting.

 

DE-TROIT SUCKS! DE-TROIT SUCKS!

 

Did you get any update on this? Did they ship your machine? You should definitely show and tell when you do. I ordered a Deimos 1616 on September 15th and it's been sitting in the Build Queue stage for just over a week now. I sent them a message asking for an update, but haven't gotten much but radio silence. Hopefully they are just too busy trying to keep up with orders, it would still be nice to know if there is going to be a significant delay.

 

No, no specific updates yet. Rep here in this thread gave some generic status about availability of Clevo components. So what, 33 business days and around 48 calendar days. Live chat was down this afternoon, but I went ahead and sent a specific inquiry with my order number today, so we'll see if anyone gives me specifics about what's on backorder (assuming the whole darn chassis or just the touchpads still a fiasco from Clevo?) I'll update here when I get a specific response.

 

Yeah,

I sent a request in last Friday for an update but haven't heard anything yet. I also tried to use the chat, but no one was there to answer. I was really hoping to get the machine by the 21st for CIv VI, guess I will have to dust off the old desktop.

 

This is the online version of camping out in front of best Buy a week before black Friday. Crazy, hope it's worth the wait!

 

There's not enough $100 Flat screens for everyone in the line, that's for sure...

 

Yeah, this is stretching out so long, they should be getting Kaby Lakes from Clevo instead of Sky Lakes by now

 

Last night, they answered my email from yesterday afternoon, and confirmed that it was in testing and that the status on their Order History page had just not been updated.

Today, I see it shows my order is in the last stage before being packed to ship (QA and Test). Keeping fingers crossed that anything wonky from Clevo/Nvidia/Samsung/etc will show up now

• Step 6: QA and Test - The machine is being loaded with Windows and run through a series of benchmarks to stress the components.
• • Step 7: Ready to Ship - Your order is packed up and waiting for pickup!
  • • Step 8: Shipped - Your order is on it's way!

 

Well that's good news for you. You'll have to post some pictures, maybe I will print them out full size and tape them over my current laptop.

 

Checked this morning and it looks like my machine moved into hardware build stage. I guess there must have been a sudden availability in parts. Glad to see the line is moving again.

 

If it makes you feel any better, I ordered a Deimos 1615S around this time last year, and I recall it took at least a week or two longer than they said it would, which was difficult considering the GPU on my 5-year old laptop at the time had all but crapped out, leaving me running on on-board Intel graphics and some SVGA-like distorted resolution.

 

Moved from QA status to Shipping status today. I have received a UPS tracking ID, which claims Wednesday delivery!

 

Sicksauce. I'm still waiting for mine to hit QA. So no laptop this week for me, but maybe late next week. Can't wait to see how yours turns out.

 

Still working, so no time to dig deeply. At lunch, I did open the box and while the machine looks beautiful sitting there in it's plastic wrap, I already see my first bit of disappointment. Despite gargoyle beer money and somewhere between 2 and 3 grand, my one special request ignored. The silver brand name is glued to the outside cover, despite my requesting no branding for beautiful sleek finish. Hopefully they can give me directions on removing this without scratching the lid or causing damage on removing adhesive. (what's the secret de-glue sauce?)

BTW, killing me to have to keep working knowing it's here...I put it out of sight until quitting time to reduce my torment.

 

Haha, I understand the torture. Glad to hear it arrived safely. I can tell you that we heat up decals on cars to get the glue to let go. But I'm not sure how the heat would affect the screen. Most decals you can just press sideways with your thumbs and they will slide off with enough pressure. And then you can just rub the glue off with your thumb. Hopefully the rubberized surface will survive though.

 

Sorry, nothing exciting to show like games yet. I still need to check lots of things, but a few things I have had time to validate:

• It's configured properly with the specs I bought.
• Wifi connects to my router
• Bluetooth works, or at least my mouse does.
• Works with my KVM through HDMI to DVI adapter, and my long minidisplayport to displayport drives second monitor just fine. They are mere Dell Ultrasharp 1920x1200 pair though, so nothing high res.
• Laptop panel display looks nice to me. I was coming from 720p laptop, but I can say when I compare this 1080p panel with these nice Dell monitors, it looks great. It came configured at 125% zoom level on display, so I backed it down to 100% since it's just 1080p, still looks great. I think there was a little edge light bleed in 2 spots at top of panel. I'd have to go back and look to find it...I think room was dark then and only saw it when it was booting on black screen before Windows login.
• I don't see a single dead pixel so far, but I'll get the reading glasses on tomorrow and look very carefully...force myself away from these external monitors for a while.
• Windows activation key on sticker in battery bay, so had to activate. Pretty clean install they have...not much bloat, in fact, what little is there is surely Microsoft's own shortcut crap that I fragged from their start menu. More links to try to trick you into installing than anything that actually had to be installed.

So in the next day or two, I have to make an effort to test out it's "laptopness". My docked at home workflow is too convenient with the KVM to big keyboard, wired mouse, wired ethernet, and the monitors. I've got to try some serious typing on the laptop keyboard, test the wifi reception in a far room.

Can't say anything about the trackpad or fingerprint scanner yet. I hate trackpads so will always be using bluetooth mouse if mobile, but I guess I'll force myself to put it through its paces just to make sure nothing is wrong with it.

Have not tested the 230W supply, but the big one is working great.

I have loaded up MS Office, Visual Studio, SQL Server, Android development emulators, etc, and it is working like the champ that I hoped. I don't have any latest game titles to give any feedback on the GPU. I might post pictures for anachronistic fun here of it running original Civilization (DOS is still my favorite version) in DosBox emulator, or some 1990s era turn based strategy games from GOG....all crap that would run on ancient integrated GPUS, lol.

 

Looks nice. I'm surprised the 330PSU isn't that much bigger than the 230. Do you play any of the current Civ games? I'm pretty excited to get my hands on Civ VI tomorrow, though I won't have the new machine to enjoy it =(.

 

Very happy with this beast so far for the use cases I cared about, a mega developer workstation.

I haven't had time to put it through any gaming loads yet. I don't really have any AAA titles that would really test the 1060. All my older top-end games run happily at full quality on a 6 year old desktop with a Radeon R7 200.

A few more non-gaming observations.

Multi-Tasking

• This is what I got the desktop replacement class machine for, why I loaded it out with 64GB RAM, and it has not disappointed.
• I've had an Ubuntu VM running Cassandra DB/RabbitMQ, Windows 10 mobile phone emulator, Android phone emulator, Visual Studio (C# IDE), Spring Tool Suite (java IDE), SQL Server, Inkscape, etc all running happily at once. I had about 34GB memory consumed, and everything was still as smooth as silk.

Screen

• One dead pixel after all in lower left right above windows taskbar, barely noticeable
• Actually huge amount of light bleed from lower right of screen. Coming in from 4 points total around screen. I'll try to take a picture in the dark. That said, I don't think this is affecting anything in regular use, as I have not noticed it using various apps. Just very noticeable on boot screen when all black with mythlogic logo in the center.