Kobalt Computers Officially out of business

If everyone took such a rational approach then maybe NBR would be a better place and you may find that people (who lets face it are facing alot of hostility right now) such as myself and other employees of Kobalt might be willing to assist more then they are obliged to.

 

You still don't get it do you Pman? You probably never did. That seems obvious now. These are not people 'whining' on here... it is people who have genuinely been treated like dirt by Kobalt - by any measure - having extended them the faith of being their customers. That's not whining. If you can't see the difference you shouldn't be anywhere near a customer service department in your life. End of.

I don't really know why you are here slating customers of Kobalt's if you no longer work for them and if Kobalt shafted you too (as you allude). The only reason I can see for you to be here is to ease some discomfort within your conscience. If so, a little more humility might serve your future better when you look in the mirror. As for the 'I don't care' BS, I think the lady doth protest too much!

Aggression towards Kobalts ex-customers does nothing but leave your name in tatters here frankly and very likely within the industry as a whole.

To quote a famous proverb,

"A good name is more desirable than great riches; to be esteemed is better than silver or gold."

 

Actually Pman has at times been very helpful, both before and during his time at Kobalt, he was a poster here for quite some time before he became part of Kobalt, both as an Alienware user, and as a Clevo user; which I can attest to as we were both users with M17s, and also with M980NU DPC issues.

I think sitting here and digging into him here isn't going to help anyone, like he has mentioned he has lost his job, and friends of his have been threatened over something they're not even involved with, let alone the stuff he's been getting via PM/emails etc. This would be enough to drive most people to aggression or angry comments, and directing ire at Pman will not help or resolve any situations.
It's not like everything he's saying is a lie either; participating on NBR is PURELY a courtesy, it's something several resellers do, primarily in the US, but it's not required in the slightest; PCSpecialist as an example (the main other Clevo company in the UK) barely ever post here in as far as I've noticed since I joined. A stream of anger, whether justified or not, is not a good way to try and persuade people to help you.

It would be good if the conversation could calm down and get back to the matter at hand, arguments won't help anyone
People on both sides of the bridge have been burned here, it's best not to let those become 3rd degree.

Edit: The simple fact Pman has had enough plus reps to give him the rep level he has alludes to the fact he's been helpful too.

 

I never was in "Customer Service" I was the Support and Production Manager, I wouldnt do a Customer Service role.

Im not slating all the Kobalt customers, the large majority were excellent and had their heads screwed on, some of which have my contact details inc my mobile number if they need any help, some of which I have even said I will assist with work on their machines. So dont turn round and blind side bout me being here to make me feel better.

Do not mistake my being here for making me feel better, I only posted here as I wanted to make my position very clear regarding people badgering to know about orders, refunds, rmas etc. It is not acceptable for people I know to be contacted about Kobalt and it CERTAINLY isnt acceptable to attempt to threaten them to get my contact details.

Its gone beyond that now and people should follow the correct processes

It really is as simple as that.

 

In common law jurisdictions, an implied warranty is a contract law term for certain assurances that are presumed to be made in the sale of products or real property, due to the circumstances of the sale. These assurances are characterized as warranties irrespective of whether the seller has expressly promised them orally or in writing. They include an implied warranty of fitness for a particular purpose, an implied warranty of merchantability for products, implied warranty of workmanlike quality for services, and an implied warranty of habitability for a home.
In international sales law, the obligation is found in Article 35(2)(b) of the United Nations Convention on Contracts for the International Sale of Goods.
implied warranty
And serious companies do offer refunds. I have received several ones.

 

Not from companies that go out of business....

 

Thread permanently closed. NBR will not be used as an outlet for discussing this topic anymore.