Is the Mythlogic extended service worth it?

Hello, this is my first post on this forum, please forgive my ignorance regarding proper protocol for asking questions to this community. Last Year I purchased a new gaming laptop system from Mythlogic, along with the extended service insurance. Now that my laptop is having issues I thought I would describe the problems to Mythlogic and they could tell me my options. I first created my ticket on June 19th and so far nobody has responded to it or any of my repeated emails and phone calls. Pretty much the only activity I see coming from these folks anywhere, is posting to this forum responding to others who are having the same issues as me. If it takes this long to even get a response from a ticket, I can only imagine how much more time it will take to ship it to them and wait for the repair to be made, then wait for them to ship it back. How is it practical to purchase any sort of extended service from them? Is everyone who purchases a laptop from them expected to have to wait a month or more before their device is back to normal? Maybe I should get a refund on the extended service and try fixing the problem myself (both unlikely). Had I known that the customer service would be this bad I probably would not have purchased through Mythlogic.

 

It's a real shame. I bought from them specifically because a member of these forums told me they had a stellar service record and that was mostly true until recently. I'm sorry your device gave up right in the middle of this mess. I would recommend asking if they could take your ticket submission date as the start of the service period or, failing that, pushing for a refund.

Sent from my Nexus 6P using Tapatalk

 

Their basic warranty isnt even worth it, let alone the extended warranty.
End of the day, shouldn't even have purchased from them.

 

Hi,
I would PM you, but don't have enough posts yet, so please check your email.

thanks

 

Your worries are well-founded and your observations accurate. The numerous posts regarding the lack of customer service from Mythlogic of late should be confirmation enough. Their forum representative is the only person who isn't completely asleep at the wheel over there.

I was in your situation with a Mythlogic laptop that needed repair one year ago. They suggested to me a replacement part would cost $100. After not hearing from them for 3 months, I requested they simply send the part to me so I could get someone local to install it or else do it myself. I got an invoice for $100 + shipping that I paid for and was told it would take 10 days to ship out. 1 month later, I asked if there was a tracking number and got brief responses this would be followed up on. 5 months after that, I asked for a refund for that part I never received.

And because life is too short, at roughly the same time, I ordered an entirely new laptop from Hidevolution. It took them two weeks from order to the time I had the laptop delivered to my doorstep and I was happy. To date, I have received zip from Mythlogic.

Whatever the source of Mythlogic's current issues, it doesn't matter. Don't make their problems your problem.

 

I've actually set myself a cancellation date with Mythlogic. The 11th will mark three months since I placed a new laptop order.

I've never been so excited to cancel an order; but on the other hand I am not looking forward to whatever it is going to take to get my money back from them.

 

If you paid by credit card or PayPal, all you'll need to do is file a dispute with them online. If you paid by check or wire transfer, that's going to be a bit harder.

 

From what I've seen on the forums, time after time again. Mythlogic = 0 customer service

 

I really don't know what it is. When I was asking about Clevo resellers/customisers in the USA two years ago, several people pointed me to Myth for their exceptional service.

Sent from my Nexus 6P using Tapatalk

 

At one time they were a preferred Clevo reseller. Something's happened within their organization, resulting in this backslide. I'm surprised it's taking this long for them to get their act together.


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I wouldn't call it a backslide. I would call it complete organizational collapse.

 

Something bad must have happened. They used to have a great reputation. Maybe there was something tragic like a death or divorce. If so, I hope they can get back on their feet and recover.

 

Change in management would be my first suspicion.

 

Hello, I thank everyone above for responding to my message. Especially to user TSamee, it is somehow comforting that I am not alone in all this although it is unfortunate. And also apologize for not updating everyone on what has happened since. After I posted this question, Mythlogic saw it and responded to my ticket. As I had suspected, the only way to possibly get any response out of these folks was to complain on this forum. At first I though that I would get some advice for how to test my laptop and probably a shipping label in the event that I could not repair it myself. I only got one message and that was to try what I myself had recommended I try, taking out the the different RAM sticks and seeing if the problem persists. (Advanced stuff right? /s) So their message pretty much said " Yeah try that" So I did right away and responded right away that it changed nothing. That was June 6th. I did not get any more response until June 31st after my repeated questions and a final request to just send me a shipping label so they could look at it. So I shipped it with the label they sent. I sent one more message on July 9th stating that I saw they received my laptop and I requested an ETA on how long the process was expected to take. I actually got a response right away stating they had cleaned my relatively new laptop and that the problem was still happening, and that they would test other components. So I waited, after a week I requested another status update, which got no response. And that's it. I have sent 5 requests for a status update since, all were ignored. I have found calling to be useless I don't even know why I try. I have confidence that I will someday get my laptop back, but I get a sick feeling in my stomach when I think of any more problems popping up after that and having to go through this all over again. I would most definitely not order from them again if I could do this over. I wish I could just get my money back. My laptop has been down for months and there's not end in sight. I have no idea how a place like this stays in business. These are expensive machines, I would think that reputation would be important to them.

 

Have you considered small claims?