Has anyone ever bought from Powernotebooks.com? They won't email me back.

I am new to custom laptops. I have always built my own Desktop or purchased a prebuilt and upgraded from there. So, this I my first go at custom built laptops. I have been researching it for about 2 months now and have narrowed it down to a Sager/Clevo NP9380/p370sm3. I wanted to know about some specs that weren't included on the customization page for powernotebooks.com.

I sent them an email on Tuesday 10-1 (Abe), and on Friday10-4 (anyone), and then again on Sunday 10-6 (Donald). I still didn't hear back from them. I went over to another website and clicked on their live chat and asked the same questions for the same laptop and they answered them right away.

So, I looked online to see what other sites have said about powernotebooks.com, and the results were favorable. I want to order from Powernnotebooks because there location is closer to where I live in case I need to send it in for service, for faster turnaround time. But if they can't answer a couple of questions on an email sent 3 times, spanning a week, I don't know if I want to give them almost $2000 of my money to build me a laptop. I don't know if this is an anomaly for the company or the norm.

So, my question is, I want to know if anyone here has ever ordered from them before?...And if they have, your experience with them would be greatly appreciated.

Thank You.

 

Hi David and welcome to nbr

very strange that youve had no replys as power notebooks are one of the suppliers we always recommend as well as xotic, prostar and mythlogic.
Meaker who is one of the most active members on here works for their sales department so i will forward this post to him as you do not have enough posts to pm yet.

 

That is very odd :/ could you share the first few characters of your email and I'll pass this along to have it looked into.

 

Thank you very much Meaker. Here is the first sentence of the emails that I sent them. This is the first sentence in all three emails, so they should be able to find it in anyone of them. Thanks again for your help.

Email 1st Sentence:
I wanted to buy this system, but I had a few questions first and was hoping you would be able to answer them for me.

 

Thank you very much for your assistance in getting this message to Meaker.:thumbsup:

 

your welcome.

i think meaker meant a few letters from the email address itself. otherwise they will have to open every email theve got.

something like this jim***@y****.com

 

Meaker and MrDJ,

I don't think you need to intervene on my behalf any longer. I just received a reply from Donald at powernotebooks.com this morning. Thank you for your concern and your help. :thumbsup:

 

I like it when it gets sorted.

 

Hey david2kool...I checked with Abe, and he never received your email on the 1st, but he did receive the one on the 4th and replied to it at 10:35AM Pacific Time. Then, we don't work on Sunday, so I replied to your email today as you have suggested.

Thank you for giving us the opportunity to serve you

 

Well that explains why Abe never responded. Can't expect him to respond if he doesn't get the email. I did get one of those auto-generated responses from your server saying that he would get back to me in a day. That is why I sent the other 2 emails. I wanted to make sure it wasn't a mistake. According to your web reputation, your customer service is excellent. That is why I didn't give up trying. I only posted here to see if this was an anomaly, and it looks as though, that was the case.

I want to thank you for your help earlier today and appreciate your time answering my questions. Your advise helped me make a few decisions as to what I want on my laptop. I definitely will be buying my laptop from you this week and I can't wait to get my hands on it.

Thanks again.