GentechPC - Rush order guarantee?

Good evening all,

I was curious if anyone had experience with @ gentechpc and specifically their rush order process?

I have placed my order over a week ago and paid $49 for "rush processing" which is supposedly guaranteed shipping within 2 business days or they'll contact you otherwise. My order is sitting in "processing"

I reached out because their promotion includes adding thermals, so I wanted to know if the rush processing still applied or whether or not I wasted my money, I received a response it wasn't a waste and that it should ship within 3 business days ( still outside their "guarantee" ) but alas, that came and went. I've since reached out further as I now require a laptop much quicker due to a work situation that is unexpected, but I haven't the slightest clue when the thing will ship.

I purchased from them before reading all the reviews on here and I've found quite a few horror stories about items not shipping for a month, I'm trying to find anyone with experience, particularly w/ the rush processing.

Normal communication methods seem extremely delayed and quite unsatisfactory responses so far, is this normal with this brand?

Thanks for any help anyone can provide

- A frustrated customer

 

If I remember correctly, the "rush processing" option was cancelled out if you select any custom items like thermal paste or pads. Not sure if this applies to you.

 

Have you receive your laptop