Experience with Xotic PC and Sager

6/19/15 Phase 0; Sager NP8671-S ordered

6/22/15 Phase 0; Thank you for your order with Xotic PC

6/22/15 Phase 1; Payment Processed and Inventory Gathering

6/24/15 Phase 3; Shipped to Xotic PC for custom modification

6/29/15 Phase 7; Packaged and Shipped

7/2/15 Package Delivered

Overall, the ordering process was easy. Xotic PC was slightly slow to respond sometimes, but wasn't too bad. To my disappointment the laptop arrived with the screen not working and after discussing with an Xotic PC representative on live chat I was told I needed to send in the laptop.

7/2/15 RMA request sent in

7/3/15 RMA request update, waiting for manufacturer approval

7/6/15 Email from Xotic PC asking about the issue

Sager kept having questions about the laptop through Xotic PC which slowed down the RMA process

7/8/15 RMA accepted, shipping label provided and laptop was dropped off for shipment to Sager

7/13/15 Package arrived at Sager for repair

As I have been unable to use the laptop at all, I want to request a return authorization because I don't want the return period to run out before I even get the laptop back and use it for the first time.
Overall I'm really disappointed by the experience, mostly because of Sager. Xotic PC was fine and responded to my questions, although a bit slow; Eric, who was contacting me throughout the process seemed rather bored of trying to help me and like to respond at the end of the day. I will not be ordering a laptop from Sager again but might go through Xotix PC again if I get to work with a different representative.

 

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I am sorry to hear the screen wasn't working when you got the computer.
It sounds like you set up the return originally as a repair, but now want to change that to a return for refund instead is that correct? Have you let Eric know that so he can change the RMA as needed.

I will be happy to help you look into another computer. Feel free to click on name in my signature to open an email and we can talk about what can fit your needs.

 

I've decided to change it to a refund because Eric let me know that they cannot extend the return period and I don't want to risk getting it back after the return period is up. I let Eric know at around 8:10 am PST but have heard nothing back. I don't think I'll be looking into another computer.

 

I will follow up with Eric to make sure that gets changed to a refund. Since you now have 5 posts you can PM, can you please PM me your order or RMA number.